//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of travel research : a quarterly publication of the Travel and Tourism Research Association"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 5 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
Beziehungsmarketing
301
Relationship marketing
301
Consumer behaviour
147
Konsumentenverhalten
147
Kundenzufriedenheit
110
Dienstleistungsqualität
89
Service quality
89
Brand management
38
Markenführung
38
Lieferantenmanagement
32
Supplier relationship management
32
Brand image
30
Markenimage
30
Social Web
29
Social web
29
Customer integration
27
Kundenintegration
27
USA
24
United States
24
Customer value
22
Kundenwert
22
Customer service
21
Holiday behaviour
21
Kundenservice
21
Urlaubsverhalten
21
loyalty
20
Beschwerdemanagement
19
Complaint management
19
Internet marketing
19
Online-Marketing
19
Tourism marketing
19
Tourismusmarketing
19
Viral marketing
17
Virales Marketing
17
customer satisfaction
17
Brand
16
Confidence
16
E-commerce
16
Electronic Commerce
16
more ...
less ...
Online availability
All
Undetermined
56
Free
24
Type of publication
All
Article
110
Type of publication (narrower categories)
All
Article in journal
110
Aufsatz in Zeitschrift
110
Language
All
English
110
Author
All
Fornell, Claes
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Ribeiro, Manuel Alector
3
Wieseke, Jan
3
Choi, Beom Joon
2
Febrilia, Ika
2
Homburg, Christian
2
Hsu, Cathy H. C.
2
Hult, G. Tomas M.
2
Hwang, Yoo Hee
2
King, Ceridwyn
2
Kumar, V.
2
Lee, Choong-Ki
2
Morgeson, Forrest V., III.
2
Mulyono, Hardi
2
Pramono, Rudy
2
Quach, Sara
2
Rizan, Mohamad
2
Rohman, Fatchur
2
Roschk, Holger
2
Shin, Hyunju
2
So, Kevin Kam Fung
2
Thaichon, Park
2
Wibowo, Agus
2
Woosnam, Kyle M.
2
Aggarwal, Praveen
1
Ahrholdt, Dennis C.
1
Akob, Muhammad
1
Al-Nsour, Iyad A.
1
Allen, B. J.
1
Alnsour, Ibrahim R.
1
Alotoum, Firas J.
1
Amaad, Hafiz
1
Amin, Grace
1
Anand, Ankit
1
Andrews, Michelle
1
Ari Warokka
1
Arora, Sandeep
1
Arrivabene, Lorena Silva
1
more ...
less ...
Published in...
All
Journal of Asian finance, economics and business : JAFEB
Journal of marketing
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
Services marketing quarterly
Journal of retailing and consumer services
256
Journal of business research : JBR
143
International journal of hospitality management
137
The journal of services marketing
108
Journal of hospitality marketing & management
64
The service industries journal
62
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
50
Cogent business & management
47
Journal of service research : JSR
44
Service business
42
Journal of service management
40
Asia Pacific journal of marketing and logistics
39
Journal of strategic marketing
39
Industrial marketing management : the international journal for industrial and high-tech firms
36
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
33
Journal of the Academy of Marketing Science
33
The journal of business & industrial marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
Psychology & marketing
31
International journal of electronic customer relationship management : IJECRM
30
Journal of service research
27
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
25
Total quality management & business excellence
24
European journal of marketing : EJM
23
International journal of electronic marketing and retailing : IJEMR
23
International journal of quality and service sciences
23
Journal of retailing
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of hospitality and tourism insights
20
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
20
more ...
less ...
Source
All
ECONIS (ZBW)
110
Showing
1
-
10
of
110
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring the influence of touch points on tourist experiences at crisis impacted destinations
Krey, Nina
;
Dieck, M. Claudia tom
;
Wu, Shuang
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
1
,
pp. 39-54
Persistent link: https://www.econbiz.de/10014245276
Saved in:
3
Psychological determinants of tourist satisfaction and destination loyalty : the influence of perceived overcrowding and overtourism
Papadopoulou, Nikoleta Maria
;
Ribeiro, Manuel Alector
; …
- In:
Journal of travel research : a quarterly publication of …
62
(
2023
)
3
,
pp. 644-662
Persistent link: https://www.econbiz.de/10014245638
Saved in:
4
Bad intentions : customers' negative reactions to intentional failures and mitigating conditions
Nazifi, Amin
;
Roschk, Holger
;
Ordenes, Francisco Villarroel
- In:
Journal of travel research : a quarterly publication of …
61
(
2022
)
8
,
pp. 1808-1827
Persistent link: https://www.econbiz.de/10013391013
Saved in:
5
The role of customer engagement in sustaining subjective well-being after a travel experience : findings from a three-wave study
So, Kevin Kam Fung
;
Li, Jing
;
He, Yueying
;
King, Ceridwyn
- In:
Journal of travel research : a quarterly publication of …
63
(
2024
)
5
,
pp. 1280-1303
Persistent link: https://www.econbiz.de/10014582451
Saved in:
6
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
7
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
8
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
9
Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.
;
Alnsour, Ibrahim R.
;
Alotoum, Firas J.
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 297-305
Persistent link: https://www.econbiz.de/10012671035
Saved in:
10
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->