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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Brand"
~subject:"Customer satisfaction"
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Search: subject:"Beziehungsmarketing"
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Brand
Customer satisfaction
Beziehungsmarketing
246
Relationship marketing
246
Consumer behaviour
117
Konsumentenverhalten
117
Kundenzufriedenheit
85
Dienstleistungsqualität
81
Service quality
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customer satisfaction
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relationship marketing
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customer loyalty
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Fornell, Claes
3
Leisen Pollack, Birgit
3
Wieseke, Jan
3
Choi, Beom Joon
2
Febrilia, Ika
2
Homburg, Christian
2
Hult, G. Tomas M.
2
Kumar, V.
2
Kwak, Hyokjin
2
Morgeson, Forrest V., III.
2
Mulyono, Hardi
2
Pramono, Rudy
2
Puzakova, Marina
2
Quach, Sara
2
Rizan, Mohamad
2
Rohman, Fatchur
2
Shin, Hyunju
2
Thaichon, Park
2
Tran, Trang P.
2
Wibowo, Agus
2
Aggarwal, Praveen
1
Akob, Muhammad
1
Al-Nsour, Iyad A.
1
Allen, B. J.
1
Alnsour, Ibrahim R.
1
Alotoum, Firas J.
1
Amaad, Hafiz
1
Amin, Grace
1
Anand, Ankit
1
Andrews, Michelle
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1
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1
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1
Basu, Amiya K.
1
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1
Becerril-Arreola, Rafael
1
Bei, Zhiling
1
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Journal of Asian finance, economics and business : JAFEB
Journal of marketing
Services marketing quarterly
Journal of retailing and consumer services
301
Journal of business research : JBR
208
International journal of hospitality management
147
The journal of services marketing
110
The journal of product & brand management
73
The journal of brand management : an international journal
70
Journal of hospitality marketing & management
69
The service industries journal
64
Journal of travel and tourism marketing
62
International journal of contemporary hospitality management
61
Cogent business & management
59
Tourism management : research, policies, practice
54
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Journal of strategic marketing
51
Asia Pacific journal of marketing and logistics
50
Journal of service management
48
Industrial marketing management : the international journal for industrial and high-tech firms
46
Journal of service research : JSR
45
Psychology & marketing
43
Service business
42
Journal of the Academy of Marketing Science
36
European journal of marketing : EJM
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
The journal of business & industrial marketing
35
Marketing intelligence & planning
34
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of service research
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
27
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
26
Journal of retailing
25
International journal of electronic marketing and retailing : IJEMR
24
International journal of internet marketing and advertising : IJIMA
24
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
24
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ECONIS (ZBW)
96
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
3
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
4
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.
;
Alnsour, Ibrahim R.
;
Alotoum, Firas J.
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 297-305
Persistent link: https://www.econbiz.de/10012671035
Saved in:
6
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
7
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
8
The one-party versus third-party platform conundrum : how can brands thrive?
Bei, Zhiling
;
Gielens, Katrijn
- In:
Journal of marketing
87
(
2023
)
2
,
pp. 253-274
Persistent link: https://www.econbiz.de/10014245087
Saved in:
9
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
10
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
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