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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of marketing"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"Kundenservice"
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Search: subject:"Beziehungsmarketing"
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Customer satisfaction
Kundenservice
Beziehungsmarketing
246
Relationship marketing
246
Consumer behaviour
117
Konsumentenverhalten
117
Kundenzufriedenheit
85
Dienstleistungsqualität
81
Service quality
81
Lieferantenmanagement
32
Supplier relationship management
32
Brand management
28
Markenführung
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USA
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United States
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Social Web
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Social web
20
Customer integration
19
Kundenintegration
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Customer service
18
Beschwerdemanagement
17
Brand image
17
Complaint management
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Customer value
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Kundenwert
17
Markenimage
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customer satisfaction
17
relationship marketing
16
Brand
14
Confidence
14
E-commerce
14
Electronic Commerce
14
Internet marketing
14
Markenartikel
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Online-Marketing
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Vertrauen
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customer loyalty
13
loyalty
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Einzelhandel
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Marketing management
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Article
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94
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94
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English
94
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Fornell, Claes
3
Leisen Pollack, Birgit
3
Wieseke, Jan
3
Choi, Beom Joon
2
Febrilia, Ika
2
Homburg, Christian
2
Hult, G. Tomas M.
2
Kumar, V.
2
Morgeson, Forrest V., III.
2
Mulyono, Hardi
2
Pramono, Rudy
2
Quach, Sara
2
Rizan, Mohamad
2
Rohman, Fatchur
2
Ruyter, Ko de
2
Shin, Hyunju
2
Thaichon, Park
2
Wibowo, Agus
2
Aggarwal, Praveen
1
Akob, Muhammad
1
Al-Nsour, Iyad A.
1
Allen, B. J.
1
Alnsour, Ibrahim R.
1
Alotoum, Firas J.
1
Amaad, Hafiz
1
Amin, Grace
1
Anand, Ankit
1
Andrews, Michelle
1
Ari Warokka
1
Arora, Sandeep
1
Arrivabene, Lorena Silva
1
Auh, Seigyoung
1
Banerjee, Shubhomoy
1
Bartholomew, Darrell E.
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Becerril-Arreola, Rafael
1
Bhagwat, Yashoda
1
Bitner, Mary Jo
1
Black, Gregory S.
1
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Journal of Asian finance, economics and business : JAFEB
Journal of marketing
Services marketing quarterly
Journal of retailing and consumer services
264
Journal of business research : JBR
155
International journal of hospitality management
144
The journal of services marketing
121
The service industries journal
71
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
60
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
53
Tourism management : research, policies, practice
51
Journal of service research : JSR
50
Cogent business & management
47
Service business
44
Journal of service management
41
Journal of strategic marketing
41
Asia Pacific journal of marketing and logistics
39
Industrial marketing management : the international journal for industrial and high-tech firms
38
Journal of the Academy of Marketing Science
35
The TQM journal : the international review of organizational improvement
35
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
34
The international journal of bank marketing : IJBM
34
The journal of business & industrial marketing
34
Psychology & marketing
33
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
32
Journal of service research
31
International journal of electronic customer relationship management : IJECRM
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
SpringerLink / Bücher
26
International journal of quality and service sciences
25
European journal of marketing : EJM
24
Journal of retailing
24
Total quality management & business excellence
24
International journal of electronic marketing and retailing : IJEMR
23
Journal of service theory and practice : JSTP
22
The international review of retail, distribution and consumer research
22
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
21
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ECONIS (ZBW)
94
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1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
3
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
4
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.
;
Alnsour, Ibrahim R.
;
Alotoum, Firas J.
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 297-305
Persistent link: https://www.econbiz.de/10012671035
Saved in:
6
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
7
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
8
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
9
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
10
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
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