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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Journal of retailing"
~isPartOf:"SpringerLink / Bücher"
~subject:"Consumer behaviour"
~subject:"Deutschland"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Dienstleistungsqualität
142
Service quality
142
Customer satisfaction
54
Kundenzufriedenheit
54
Konsumentenverhalten
47
Beziehungsmarketing
39
Relationship marketing
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Germany
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Service Quality
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Dienstleistung
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Customer Satisfaction
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Financial audit
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Wirtschaftsprüfung
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Qualitätsmanagement
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Beck, Johann
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2
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2
Pfannstiel, Mario A.
2
Roggeveen, Anne L.
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Tung Tran Anh
2
Van Dat Tran
2
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1
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Bernato, Innocentius
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Bui Huy Khoi
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Canh Chi Hoang
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1
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Journal of Asian finance, economics and business : JAFEB
Journal of retailing
SpringerLink / Bücher
Journal of retailing and consumer services
231
International journal of hospitality management
195
Journal of business research : JBR
113
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Services marketing quarterly
65
The service industries journal
65
Journal of travel and tourism marketing
64
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
41
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
38
Service business
38
Journal of service management
33
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
International journal of quality & reliability management
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Beiträge zur Hochschulpolitik
20
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
International journal of business information systems : IJBIS
18
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ECONIS (ZBW)
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1
Hedonic shopping motivation and impulse buying : the effect of website quality on customer satisfaction
Widagdo, Bambang
;
Roz, Kenny
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012692348
Saved in:
2
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
3
Retailing groundedness : how to improve customer experience, brand perceptions, and customer loyalty through feelings of groundedness
Bruckberger, Gianna
;
Fuchs, Christoph
;
Schreier, Martin
; …
- In:
Journal of retailing
99
(
2023
)
4
,
pp. 594-604
Persistent link: https://www.econbiz.de/10014465661
Saved in:
4
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
5
Factor affecting customers' decision to use mobile banking service : a case of Thanh Hoa province, Vietnam
Hoang Ba Huyen Le
;
Ngo Chi Thanh
;
Thi Thu Huyen Trinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
2
,
pp. 205-212
Persistent link: https://www.econbiz.de/10012667284
Saved in:
6
Assessing the effects of service quality, experience value, relationship quality on behavioral intentions
Van Dat Tran
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
3
,
pp. 167-175
Persistent link: https://www.econbiz.de/10012667337
Saved in:
7
The roles of health consciousness and service quality toward customer purchase decision
Tung Tran Anh
;
Pham Ngan Thi
;
Kien, Pham Van
;
Linh …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 345-351
Persistent link: https://www.econbiz.de/10012670689
Saved in:
8
Impact of service quality, customer satisfaction and switching costs on customer loyalty
Nguyen Thanh Do
;
Pham Thanh Van
;
Tran Dung Manh
;
Pham …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
8
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012670698
Saved in:
9
Impact of service quality and perceived value on customer satisfaction and behavioral intentions : evidence from convenience stores in Vietnam
Van Dat Tran
;
Nhat Minh Trang Le
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
9
,
pp. 517-526
Persistent link: https://www.econbiz.de/10012670935
Saved in:
10
Mediation role of satisfaction and trust on attitudinal commitment and relationship quality
Thi Trang Tran
;
Tung Tran Anh
;
Thi Ngan Pham
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
10
,
pp. 275-281
Persistent link: https://www.econbiz.de/10012671388
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