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~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Service business"
~subject:"Consumer behaviour"
~subject:"Deutschland"
~subject:"Justice"
~subject:"Services"
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Search: "Dienstleistungsqualität"
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Consumer behaviour
Deutschland
Justice
Services
Dienstleistungsqualität
163
Service quality
161
Kundenzufriedenheit
95
Customer satisfaction
94
Beziehungsmarketing
59
Relationship marketing
57
Konsumentenverhalten
55
Service Quality
23
Beschwerdemanagement
21
Complaint management
21
Viet Nam
21
Vietnam
21
Dienstleistungssektor
16
Satisfaction
16
Service industry
16
Customer Satisfaction
15
Quality management
14
Qualitätsmanagement
14
Emotion
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Customer service
12
Kundenservice
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Hospital
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Krankenhaus
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Lieferantenmanagement
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Supplier relationship management
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Customer integration
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Financial audit
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Gesundheitswesen
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South Korea
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Südkorea
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Wirtschaftsprüfung
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67
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To, W. M.
2
Tung Tran Anh
2
Van Dat Tran
2
Yagil, Dana
2
Aa, Zanna van der
1
Afudo-Peregrina, Angel F.
1
Alan, Alev Kocak
1
Anaya-Sánchez, Rafael
1
Badawi, Badawi
1
Bali, Zsofia
1
Becker, Marc
1
Belanche, Daniel
1
Benedettini, Ornella
1
Bernato, Innocentius
1
Bloemer, Johanna M.
1
Bua, Hasanuddin
1
Bui Huy Khoi
1
Cambra-Fierro, Jesús
1
Cambra-Fierro, Jesús J.
1
Canh Chi Hoang
1
Casaló, Luis V.
1
Chang, Hsin Hsin
1
Chaparro-Pelaez, Julian
1
Chen, I. Fei
1
Chen, Lily Shui-lien
1
Chen, WeiWei
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Chen, Yuan
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Cheung, Fung Yi Millissa
1
Cheung, Millissa F. Y.
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Chiang, Ai-Hsuan
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Chittipa Ngamkroeckjoti
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1
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1
Chou, Szu-Yu
1
Ciptoheriyanto, Priyono
1
Dorofeev, Nikita
1
Echeveste, Inigo
1
Ergene, Erim
1
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Journal of Asian finance, economics and business : JAFEB
Service business
Journal of retailing and consumer services
241
International journal of hospitality management
208
Journal of business research : JBR
128
The journal of services marketing
120
International journal of contemporary hospitality management
81
Journal of hospitality marketing & management
77
The service industries journal
77
Services marketing quarterly
69
Journal of travel and tourism marketing
65
Journal of service research : JSR
60
Journal of service management
55
Cogent business & management
47
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
42
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
40
International journal of quality and service sciences
35
Asia Pacific journal of marketing and logistics
31
SpringerLink / Bücher
31
The international journal of bank marketing : IJBM
31
Tourism management : research, policies, practice
31
International journal of services and operations management
29
Journal of service research
29
Journal of air transport management
28
Psychology & marketing
28
The TQM journal : the international review of organizational improvement
28
International journal of services, economics and management
26
Journal of strategic marketing
25
International journal of quality & reliability management
23
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
23
Journal of retailing
23
Journal of service theory and practice : JSTP
23
Journal of the Academy of Marketing Science
23
Total quality management & business excellence
23
European journal of marketing : EJM
22
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
22
International journal of electronic marketing and retailing : IJEMR
22
Managing service quality : MSQ ; an international journal
22
Beiträge zur Hochschulpolitik
20
Journal of internet commerce
20
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ECONIS (ZBW)
67
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1
Customer comfort during service robot interactions
Becker, Marc
;
Mahr, Dominik
;
Odekerken-Schröder, Gaby
- In:
Service business
17
(
2023
)
1
,
pp. 137-165
Persistent link: https://www.econbiz.de/10014282882
Saved in:
2
Exploring the antecedents of customers' willingness to use service robots in restaurants
Molinillo, Sebastian
;
Rejón-Guardia, Francisco
; …
- In:
Service business
17
(
2023
)
1
,
pp. 167-193
Persistent link: https://www.econbiz.de/10014282886
Saved in:
3
Can robots recover a service using interactional justice as employees do? : a literature review-based assessment
Lajante, Mathieu
;
Remisch, David
;
Dorofeev, Nikita
- In:
Service business
17
(
2023
)
1
,
pp. 315-357
Persistent link: https://www.econbiz.de/10014282973
Saved in:
4
A comparative analysis of contactless e-service encounters in online platforms
Lee, Sang M.
;
Hong, Soon Goo
;
Lee, Donhee
- In:
Service business
18
(
2024
)
1
,
pp. 1-26
Persistent link: https://www.econbiz.de/10014504707
Saved in:
5
Service recovery process : the effects of distributive and informational justice on satisfaction over complaint handling
Badawi, Badawi
;
Hartati, Wiwi
;
Muslichah, Istyakara
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 375-383
Persistent link: https://www.econbiz.de/10012692343
Saved in:
6
Hedonic shopping motivation and impulse buying : the effect of website quality on customer satisfaction
Widagdo, Bambang
;
Roz, Kenny
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 395-405
Persistent link: https://www.econbiz.de/10012692348
Saved in:
7
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
8
Exploring robot service quality priorities for different levels of intimacy with service
Chiang, Ai-Hsuan
;
Chou, Szu-Yu
- In:
Service business
17
(
2023
)
4
,
pp. 913-935
Persistent link: https://www.econbiz.de/10014504669
Saved in:
9
Underscoring trainer's lack of effort or talent in service failure of personal fitness training : customers' negative word-of-mouth response
Park, Sangchul
;
Lee, Hyun-Woo
;
Nite, Calvin
- In:
Service business
17
(
2023
)
4
,
pp. 1025-1050
Persistent link: https://www.econbiz.de/10014504697
Saved in:
10
Factor affecting customers' decision to use mobile banking service : a case of Thanh Hoa province, Vietnam
Hoang Ba Huyen Le
;
Ngo Chi Thanh
;
Thi Thu Huyen Trinh
; …
- In:
Journal of Asian finance, economics and business : JAFEB
7
(
2020
)
2
,
pp. 205-212
Persistent link: https://www.econbiz.de/10012667284
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