//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of Asian finance, economics and business : JAFEB"
~isPartOf:"Services marketing quarterly"
~subject:"Customer satisfaction"
~subject:"USA"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"Beziehungsmarketing"
Narrow search
Delete all filters
| 4 applied filters
Year of publication
From:
To:
Subject
All
Customer satisfaction
USA
Beziehungsmarketing
122
Relationship marketing
122
Consumer behaviour
66
Konsumentenverhalten
66
Dienstleistungsqualität
65
Service quality
65
Kundenzufriedenheit
63
Brand management
13
Confidence
13
Markenführung
13
Vertrauen
13
United States
12
Brand image
11
Customer integration
11
Kundenintegration
11
Lieferantenmanagement
11
Markenimage
11
Supplier relationship management
11
loyalty
11
Beschwerdemanagement
10
Complaint management
10
Customer service
10
Kundenservice
10
satisfaction
10
customer satisfaction
9
Brand
8
Dienstleistungsmarketing
8
Markenartikel
8
Service Quality
8
Services marketing
8
customer loyalty
8
Customer retention
7
Dienstleistungssektor
7
Einzelhandel
7
Higher education institution
7
Hochschule
7
Kundenbindung
7
Retail trade
7
more ...
less ...
Online availability
All
Undetermined
30
Free
21
Type of publication
All
Article
72
Type of publication (narrower categories)
All
Article in journal
72
Aufsatz in Zeitschrift
72
Language
All
English
72
Author
All
Leisen Pollack, Birgit
3
Choi, Beom Joon
2
Febrilia, Ika
2
Greene, Henry
2
Mulyono, Hardi
2
Pramono, Rudy
2
Prentice, Catherine
2
Quach, Sara
2
Rho, Taeseok
2
Rizan, Mohamad
2
Rohman, Fatchur
2
Shin, Hyunju
2
Suh, Munshik
2
Thaichon, Park
2
Wibowo, Agus
2
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Akob, Muhammad
1
Al-Nsour, Iyad A.
1
Alnsour, Ibrahim R.
1
Alotoum, Firas J.
1
Amaad, Hafiz
1
Amin, Grace
1
Ari Warokka
1
Arrivabene, Lorena Silva
1
Banerjee, Shubhomoy
1
Basu, Amiya K.
1
Bavalur, Amulya Sai
1
Black, Gregory S.
1
Bua, Hasanuddin
1
Campos, Pimenta, Marco Tulio
1
Carter, Leanne
1
Casidy, Riza
1
Chamorro, Antonio
1
Clark, Melissa N.
1
Clouse, Shawn F.
1
Crawford, Heather
1
Crutchfield, Tammy Neal
1
Curry, Neil
1
D'Alessandro, Steven
1
more ...
less ...
Published in...
All
Journal of Asian finance, economics and business : JAFEB
Services marketing quarterly
Journal of retailing and consumer services
267
Journal of business research : JBR
160
International journal of hospitality management
151
The journal of services marketing
121
Journal of hospitality marketing & management
66
The service industries journal
66
Journal of travel and tourism marketing
65
International journal of contemporary hospitality management
55
Journal of service research : JSR
53
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
52
Tourism management : research, policies, practice
52
Industrial marketing management : the international journal for industrial and high-tech firms
49
Cogent business & management
47
Journal of the Academy of Marketing Science
45
Journal of service management
42
Journal of strategic marketing
42
Service business
42
The journal of business & industrial marketing
41
Asia Pacific journal of marketing and logistics
40
Psychology & marketing
37
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
36
International journal of electronic customer relationship management : IJECRM
35
The TQM journal : the international review of organizational improvement
35
The international journal of bank marketing : IJBM
35
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
33
Journal of marketing
30
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
30
Journal of service research
28
European journal of marketing : EJM
26
International journal of electronic marketing and retailing : IJEMR
26
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
The international review of retail, distribution and consumer research
26
Total quality management & business excellence
24
International journal of quality and service sciences
23
Journal of retailing
23
Journal of financial services marketing : JFSM
21
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
21
Marketing intelligence & planning
21
more ...
less ...
Source
All
ECONIS (ZBW)
72
Showing
1
-
10
of
72
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
The implication of trust that influences customers' intention to use mobile banking
Ramli, Yanto
;
Harwani, Yuli
;
Soelton, Mochamad
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 353-361
Persistent link: https://www.econbiz.de/10012692340
Saved in:
3
Element of marketing : SERVQUAL toward patient loyalty in the private hospital sector
Akob, Muhammad
;
Yantahin, Munawar
;
Ilyas, Gunawan Bata
; …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 419-430
Persistent link: https://www.econbiz.de/10012692354
Saved in:
4
Impact of service recovery, customer satisfaction, and corporate image on customer loyalty
Zaid, Sudirman
;
Palilati, Alida
;
Madjid, Rahmat
;
Bua, …
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
1
,
pp. 961-970
Persistent link: https://www.econbiz.de/10012692597
Saved in:
5
Enhancing customers' satisfaction using loyalty rewards programs : evidence from Jordanian banks
Al-Nsour, Iyad A.
;
Alnsour, Ibrahim R.
;
Alotoum, Firas J.
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 297-305
Persistent link: https://www.econbiz.de/10012671035
Saved in:
6
The effects of customer engagement and brand trust on brand loyalty : a case study of BPJS healthcare participants in Indonesia
Kholis, Noor
;
Ratnawati, Alifah
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
11
,
pp. 317-324
Persistent link: https://www.econbiz.de/10012671052
Saved in:
7
The influence of university sustainability practices on student loyalty : an empirical study from Vietnam
Thuy Thanh Thi Doan
- In:
Journal of Asian finance, economics and business : JAFEB
8
(
2021
)
10
,
pp. 177-185
Persistent link: https://www.econbiz.de/10012671109
Saved in:
8
The differential impact of e-service quality's dimensions on trust and loyalty of retail bank customers in an emerging market
Shaikh, Ateeque
;
Banerjee, Shubhomoy
;
Singh, Baljeet
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 121-141
Persistent link: https://www.econbiz.de/10014320365
Saved in:
9
The role of customer complaint management on switching intention and customer exit in fitness centers
Campos, Pimenta, Marco Tulio
;
Mesquita, José Marcos …
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 51-72
Persistent link: https://www.econbiz.de/10013546191
Saved in:
10
I deserve that deal! : effects of new customer exclusive promotions on existing service customers
Gardner, Mary Jane
;
Melancon, Joanna Phillips
- In:
Services marketing quarterly
44
(
2023
)
1
,
pp. 73-102
Persistent link: https://www.econbiz.de/10013546192
Saved in:
1
2
3
4
5
6
7
8
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->