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~isPartOf:"Journal of Business Ethics"
~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of retailing"
~subject:"Customer satisfaction"
~subject:"Experiment"
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Customer satisfaction
Experiment
Consumer behaviour
2,194
Konsumentenverhalten
2,194
Brand management
423
Markenführung
423
Beziehungsmarketing
402
Relationship marketing
402
Brand image
370
Markenimage
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Brand
245
Einzelhandel
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Retail trade
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Markenartikel
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Online-Handel
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Internet marketing
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Online-Marketing
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Advertising effects
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Dienstleistungsqualität
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Viral marketing
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Virales Marketing
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Personality psychology
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Advertising
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Balaji, M. S.
6
Gustafsson, Anders
6
Oppewal, Harmen
5
Barnes, Donald C.
4
Evanschitzky, Heiner
4
Collier, Joel E.
3
Japutra, Arnold
3
Jha, Subhash
3
Martin, Drew
3
Meißner, Martin
3
Verhoef, Peter C.
3
Witell, Lars
3
Baker, Thomas L.
2
Blut, Markus
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Chiew, Tung Moi
2
Ciuchita, Robert
2
Cui, Yuanyuan
2
Danaher, Tracey S.
2
Dawra, Jagrook
2
Enkawa, Takao
2
Flavián Blanco, Carlos
2
Frank, Björn
2
Gallan, Andrew S.
2
Givi, Julian
2
Gudergan, Siegfried
2
Hogreve, Jens
2
Hunneman, Auke
2
Hutzinger, Clemens
2
Ibáñez-Sánchez, Sergio
2
Kalakbandi, Vinay Kumar
2
Kim, Jungkeun
2
Ko, Eunju
2
Krishen, Anjala S.
2
Krishnan, Balaji C.
2
Lervik-Olsen, Line
2
Lowrey, Tina M.
2
Mahr, Dominik
2
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Journal of Business Ethics
Journal of business research : JBR
Journal of retailing
Journal of retailing and consumer services
359
International journal of hospitality management
208
The journal of services marketing
104
Journal of travel and tourism marketing
97
Journal of hospitality marketing & management
96
Psychology & marketing
90
International journal of contemporary hospitality management
79
Tourism management : research, policies, practice
73
Cogent business & management
71
Journal of economic behavior & organization : JEBO
64
Journal of consumer research : JCR ; an interdisciplinary bimonthly
62
Services marketing quarterly
61
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
54
Journal of behavioral and experimental economics
51
Asia Pacific journal of marketing and logistics
50
The service industries journal
50
Journal of consumer psychology : JCP : the official journal of the Society for Consumer Psychology
49
Service business
44
European journal of marketing : EJM
42
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
42
Management science : journal of the Institute for Operations Research and the Management Sciences
42
Journal of marketing research : JMR
41
Journal of service research : JSR
41
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
41
Journal of behavioral decision making
40
Tourism management perspectives : TMP
40
Food policy : economics planning and politics of food and agriculture
39
Journal of economic psychology : research in economic psychology and behavioral economics
39
Journal of service management
39
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
39
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
38
International journal of consumer studies
37
Journal of strategic marketing
37
The international review of retail, distribution and consumer research
35
International journal of electronic marketing and retailing : IJEMR
34
The international journal of bank marketing : IJBM
34
Journal of the Academy of Marketing Science
33
Marketing letters : a journal of research in marketing
33
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ECONIS (ZBW)
255
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1
Would you forgive me? : from perceived justice and complaint handling to customer forgiveness and brand credibility-symmetrical and asymmetrical perspectives
Ali, Faizan
;
El-Manstrly, Dahlia
;
Ghazanfar Ali Abbasi
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014368203
Saved in:
2
How do likes influence revenue? : a randomized controlled field experiment
Grahl, Jörn
;
Hinz, Oliver
;
Rothlauf, Franz
; …
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014383037
Saved in:
3
Feeling warm or skeptical? : an investigation into the effects of incentivized eWOM programs on customers' eWOM sharing intentions
Chen, Ruolan
;
Yuan, Ruizhi
;
Huang, Bo
;
Liu, Martin J.
- In:
Journal of business research : JBR
167
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014383091
Saved in:
4
Coping, rumination, and electronic word-of-mouth : segmenting consumer responses to service failure via fuzzy clustering
Gonnon, Martin
;
Taheri, Babak
;
Disegna, Marta
;
Prayag, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014380316
Saved in:
5
Customer responses to service providers' touch : a meta-analysis
Saleh, Amin
;
Zmich, Louis J.
;
Babin, Barry J.
;
Darrat, …
- In:
Journal of business research : JBR
166
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014380328
Saved in:
6
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
7
The clock is tickin-Or is it? : customer satisfaction response to waiting shorter vs. longer than expected during a service encounter
Caruelle, Delphine
;
Lervik-Olsen, Line
;
Gustafsson, Anders
- In:
Journal of retailing
99
(
2023
)
2
,
pp. 247-264
Persistent link: https://www.econbiz.de/10014321982
Saved in:
8
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
9
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
10
Deliberation does not make the attraction effect disappear : the role of induced cognitive reflection
Padamwar, Pravesh Kumar
;
Kalakbandi, Vinay Kumar
; …
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468770
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