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~isPartOf:"Journal of Islamic marketing"
~isPartOf:"Journal of service research : JSR"
~isPartOf:"The international journal of bank marketing : IJBM"
~subject:"Electronic Banking"
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Electronic Banking
Beziehungsmarketing
227
Relationship marketing
227
Consumer behaviour
110
Konsumentenverhalten
110
Customer satisfaction
93
Kundenzufriedenheit
93
Dienstleistungsqualität
78
Service quality
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Bank
42
Confidence
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Vertrauen
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Dienstleistungssektor
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Personal banking
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Privatkundengeschäft
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Service industry
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Customer value
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Kundenwert
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Brand management
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Customer integration
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Markenführung
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Customer loyalty
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Customer service
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Kundenservice
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Lieferantenmanagement
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Supplier relationship management
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Brand image
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Dienstleistung
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Beschwerdemanagement
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Brun, Isabelle
2
Rajaobelina, Lova
2
Aali, Samad
1
Amin, Muslim
1
Arcand, Manon
1
Ashrafpour, Negar
1
Bak, Randall
1
Bang, Nguyen
1
Berraies, Sarra
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Falcão e Cunha, Joã
1
Fatma, Mobin
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Fisk, Raymond P.
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Hannachi, Mariem
1
Hanudin Amin
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Kalthom Abdullah
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Khan, Imran
1
Khian Sin Ong
1
Ladeira, Wagner Junior
1
Larsson, Anthony
1
Line, Ricard
1
Loh, Claire
1
Masthura, Ambia
1
Niky Esfahlan, Hakimeh
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Nugraha, Ade Chandra
1
Patrício, Lia
1
Rahman, Zillur
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Sampaio, Cláudio Hoffmann
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Santini, Fernando de Oliveira
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Sharifah Faridah Syed Alwi
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Suhaeni, Tintin
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Syarief, Moch Edman
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Taghizadeh, Houshang
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Tep, Sandrine Prom
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Thakur, Rakhi
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Viitaoja, Yamit
1
Wong, David H.
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Yahia, Karim Ben
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Journal of Islamic marketing
Journal of service research : JSR
The international journal of bank marketing : IJBM
International journal of bank marketing
8
Journal of financial services marketing : JFSM
8
International journal of electronic customer relationship management : IJECRM
5
Journal of retailing and consumer services
5
International journal of electronic finance : IJEF
4
Journal of digital banking
4
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
4
Banken im Wandel : Direktbanken und Direct Banking
3
International journal of business and globalisation : IJBG
3
Journal for global business advancement : JGBA
3
Journal of central banking theory and practice
3
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
3
Bankinformatik-Studien
2
Computational finance and its applications II : [Second International Conference on Computational Finance - Computational finance II ; held in London in June 2006]
2
Economies : open access journal
2
Electronic markets : the international journal on networked business
2
Expert journal of marketing
2
Global journal of business management : GJBM
2
Information age economy
2
Innovationen und Konzepte für die Bank der Zukunft : mit modernen Vertriebslösungen und optimierten Wertschöpfungsprozessen künftigen Herausforderungen begegnen
2
International journal of business and systems research : IJBSR
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of economic perspectives : IJEP
2
International journal of economics and finance
2
International journal of economics and financial issues : IJEFI
2
International journal of electronic marketing and retailing : IJEMR
2
International journal of financial research
2
International journal of quality and service sciences
2
Journal of Asian finance, economics and business : JAFEB
2
Journal of business research : JBR
2
Journal of financial services marketing
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of global marketing
2
Journal of internet commerce
2
Journal of promotion management : innovations in planning and applied research
2
New trends in banking management : with 42 tables
2
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
2
Rostocker Schriften zur Bank- und Finanzmarktforschung
2
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ECONIS (ZBW)
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1
Millennial loyalty towards artificial intelligence-enabled mobile banking : evidence from Indonesian Islamic banks
Suhartanto, Dwi
;
Syarief, Moch Edman
;
Nugraha, Ade Chandra
- In:
Journal of Islamic marketing
13
(
2022
)
9
,
pp. 1958-1972
Persistent link: https://www.econbiz.de/10013286524
Saved in:
2
The prerequisites and consequences of customers’ online experience regarding the moderating role of brand congruity : evidence from an Iranian bank
Ashrafpour, Negar
;
Niky Esfahlan, Hakimeh
;
Aali, Samad
; …
- In:
Journal of Islamic marketing
13
(
2022
)
10
,
pp. 2144-2172
Persistent link: https://www.econbiz.de/10013349555
Saved in:
3
Building customer loyalty in digital banking : a study of bank staff's perspectives on the challenges of digital CRM and loyalty
Larsson, Anthony
;
Viitaoja, Yamit
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 858-877
Persistent link: https://www.econbiz.de/10011788204
Saved in:
4
Identifying the effects of perceived values of mobile banking applications on customers : comparative study between baby boomers, generation X and generation Y
Berraies, Sarra
;
Yahia, Karim Ben
;
Hannachi, Mariem
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
6
,
pp. 1018-1038
Persistent link: https://www.econbiz.de/10011788307
Saved in:
5
Mobile banking service quality and customer relationships
Arcand, Manon
;
Tep, Sandrine Prom
;
Brun, Isabelle
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1066-1087
Persistent link: https://www.econbiz.de/10011814538
Saved in:
6
Apps for mobile banking and customer statisfaction : a cross-cultural study
Sampaio, Cláudio Hoffmann
;
Ladeira, Wagner Junior
; …
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
7
,
pp. 1131-1151
Persistent link: https://www.econbiz.de/10011815044
Saved in:
7
Consumer-based virtual brand personality (CBVBP), customer satisfaction and brand loyalty in the online banking industry
Khian Sin Ong
;
Bang, Nguyen
;
Sharifah Faridah Syed Alwi
- In:
The international journal of bank marketing : IJBM
35
(
2017
)
3
,
pp. 370-390
Persistent link: https://www.econbiz.de/10011731393
Saved in:
8
The role of customer brand engagement and brand experience in online banking
Khan, Imran
;
Rahman, Zillur
;
Fatma, Mobin
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
7
,
pp. 1025-1041
Persistent link: https://www.econbiz.de/10011618717
Saved in:
9
Internet banking service quality and its implication on e-customer satisfaction and e-customer loyalty
Amin, Muslim
- In:
The international journal of bank marketing : IJBM
34
(
2016
)
3
,
pp. 280-306
Persistent link: https://www.econbiz.de/10011593721
Saved in:
10
What keeps mobile banking customers loyal?
Thakur, Rakhi
- In:
The international journal of bank marketing : IJBM
32
(
2014
)
7
,
pp. 628-646
Persistent link: https://www.econbiz.de/10010423923
Saved in:
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