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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of hospitality and tourism insights"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
340
Kundenzufriedenheit
340
Dienstleistungsqualität
191
Service quality
191
Beziehungsmarketing
110
Relationship marketing
110
Consumer behaviour
101
Konsumentenverhalten
101
Airline
47
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47
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32
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32
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28
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27
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26
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25
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23
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23
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22
customer satisfaction
21
Arbeitszufriedenheit
20
Dienstleistungssektor
20
Job satisfaction
20
Service industry
20
Satisfaction
19
Measurement
17
Messung
17
Online retailing
15
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15
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338
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Alves, Helena
3
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
Panda, Rajeev Kumar
3
Park, Jin-Woo
3
Park, Jungkun
3
Piercy, Niall
3
Vázquez Casielles, Rodolfo
3
Yi, Youjae
3
Alrawadieh, Zaid
2
Amin, Muslim
2
Amoako, George Kofi
2
Bezerra, George C. L.
2
Caesar, Livingstone Divine
2
Cetin, Gurel
2
Chen, Li-Fei
2
Chih, Wen-hai
2
Coelho, Filipe
2
Dabholkar, Pratibha A.
2
Ekinci, Yuksel
2
Ha, Hong Youl
2
Hsu, Li-chun
2
Hsu, Maxwell K.
2
Kandampully, Jay
2
Keramati, Abbas
2
Kim, Wansoo
2
Koenig-Lewis, Nicole
2
Kumar, Navin
2
Lee, Kyuho
2
Malhotra, Neeru
2
Ok, Chihyung
2
Palmer, Adrian
2
Pantouvakis, Angelos
2
Park, Sang-June
2
Pinto, Mary Beth
2
Raposo, Mário
2
Rayburn, Steven W.
2
Rha, June-young
2
Ruiz Mafe, Carla
2
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Academy of Marketing
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Journal of air transport management
Journal of hospitality and tourism insights
Journal of marketing management : MM
The service industries journal
Journal of retailing and consumer services
421
International journal of hospitality management
355
Journal of business research : JBR
301
The journal of services marketing
191
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
171
Tourism management : research, policies, practice
167
Journal of travel and tourism marketing
165
Journal of hospitality marketing & management
153
International journal of contemporary hospitality management
140
Cogent business & management
103
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
103
Services marketing quarterly
99
Journal of service research : JSR
88
The TQM journal : the international review of organizational improvement
86
Asia Pacific journal of marketing and logistics
85
Service business
85
Tourism management perspectives : TMP
84
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
81
Psychology & marketing
79
International journal of productivity and quality management : IJPQM
73
Journal of the Academy of Marketing Science
72
Industrial marketing management : the international journal for industrial and high-tech firms
71
Journal of service management
70
Journal of strategic marketing
68
The international journal of bank marketing : IJBM
66
Total quality management & business excellence
66
International journal of quality and service sciences
64
SpringerLink / Bücher
64
International journal of services and operations management
63
Tourism analysis : an interdisciplinary tourism & hospitality journal
61
European journal of marketing : EJM
59
Journal of Asian finance, economics and business : JAFEB
59
International journal of quality & reliability management
57
Managing service quality : MSQ ; an international journal
57
International journal of services, economics and management
53
Journal of marketing
52
Journal of retailing
52
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
50
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ECONIS (ZBW)
341
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341
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1
The importance of perceived fairness in product customization settings
Scholl-Grissemann, Ursula
;
Sauer, Nicola E.
;
Teichmann, …
- In:
The service industries journal
42
(
2022
)
11/12
,
pp. 823-842
Persistent link: https://www.econbiz.de/10013362153
Saved in:
2
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
3
Using social exchange perspective to explain customer voluntary performance behavior
Dai, You-De
;
Liu, Ying-Chan
;
Zhuang, Wen-Long
;
Wang, …
- In:
The service industries journal
43
(
2023
)
9/10
,
pp. 764-784
Persistent link: https://www.econbiz.de/10014321623
Saved in:
4
Interaction between functional and relational service quality : hierarchy vs. compensation
Martínez-Tur, Vicente
;
Estreder, Yolanda
;
Tomás, Inés
; …
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 85-103
Persistent link: https://www.econbiz.de/10013540913
Saved in:
5
Do sustainability motivations drive satisfaction and engagement in the sharing economy, or is it just price and convenience? : some answers in a collaborative housing context
Alarcón-del-Amo, María-del-Carmen
;
Lorenzo-Romero, Carlota
- In:
Journal of hospitality and tourism insights
7
(
2024
)
1
,
pp. 291-311
Persistent link: https://www.econbiz.de/10014467120
Saved in:
6
Is satisfaction a moderator? : the effect of sensory experience on perceived environmental sustainability and WOM : a study on the world's first organic state : Sikkim, India
Nukhu, Rhulia
;
Sapna Singh
- In:
Journal of hospitality and tourism insights
7
(
2024
)
1
,
pp. 479-499
Persistent link: https://www.econbiz.de/10014467534
Saved in:
7
The effects of host sincerity on tourists' perceived destination image
Wu, Lingfei
;
Taheri, Babak
;
Okumus, Fevzi
;
Wang, Suosheng
- In:
The service industries journal
44
(
2024
)
1/2
,
pp. 83-104
Persistent link: https://www.econbiz.de/10014450281
Saved in:
8
Examining multiple mediation of authenticity in the relationship between cultural motivation pattern and satisfaction : a case study of Şirince in Turkey
Yildiz, Nuray
;
Öncüer, Melek Ece
;
Tanrisevdi, Abdullah
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 676-696
Persistent link: https://www.econbiz.de/10014526796
Saved in:
9
Assessing the moderating effects of involvement on tourist attitudes and intentions through virtual reality applications
Talawar, Abhishek
;
Suresh, Sheena
;
Alathur, Sreejith
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1050-1069
Persistent link: https://www.econbiz.de/10014526844
Saved in:
10
Linking green supply chain management practices and behavioural intentions : the mediating role of customer satisfaction
Al Karim, Rashed
;
Md Karim Rabiul
;
Kawser, Sakia
- In:
Journal of hospitality and tourism insights
7
(
2024
)
2
,
pp. 1148-1168
Persistent link: https://www.econbiz.de/10014526856
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