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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service management"
~subject:"Arbeitszufriedenheit"
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Search: "Dienstleistungsqualität"
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Arbeitszufriedenheit
Dienstleistungsqualität
230
Service quality
230
Customer satisfaction
110
Kundenzufriedenheit
110
Airline
74
Fluggesellschaft
74
Consumer behaviour
59
Konsumentenverhalten
59
Beziehungsmarketing
58
Relationship marketing
58
Air passenger transport
37
Passagierluftverkehr
37
Air transport
36
Luftverkehr
36
Customer service
31
Kundenservice
31
Airport
29
Flughafen
29
Dienstleistungssektor
27
Service industry
27
Services
27
Dienstleistung
26
Taiwan
20
Quality management
18
Qualitätsmanagement
18
Beschwerdemanagement
17
Complaint management
17
Customer integration
15
Kundenintegration
15
Low-cost strategy
15
Niedrigpreisstrategie
15
Multi-criteria analysis
14
Multikriterielle Entscheidungsanalyse
14
Betriebliche Wertschöpfung
13
Gesundheitswesen
13
Health care system
13
Value creation
13
Job satisfaction
12
Satisfaction
12
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12
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12
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English
12
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Karatepe, Osman M.
2
Bezerra, George C. L.
1
Brengman, Malaika
1
Dixon, Sonoma
1
Eslamlou, Aram
1
Frimpong, Kwabena
1
Gauquier, Laurens de
1
Gazzoli, Gabriel
1
Gomes, Carlos Francisco
1
Hancer, Murat
1
Heskett, James L.
1
Kepes, Sven
1
Kim, Peter Beomcheol
1
Kingshott, Russel P. J.
1
Kong, Titus Tak Chuen
1
Leon, Matthew
1
Leon, Steven
1
Lin, Cheng-Yu
1
Lin, Jiun-Sheng Chris
1
Lindsey-Hall, Kristina K.
1
Michel, Eric J.
1
Qi, Ji
1
Sharma, Piyush
1
Talebzadeh, Niusha
1
Verhulst, Nanouk
1
Weinzimmer, Laurence G.
1
Wheeler, Anthony R.
1
Willems, Kim
1
Wilson, Alan M.
1
Yeh, Ching-wen
1
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Journal of air transport management
Journal of service management
International journal of hospitality management
32
Journal of retailing and consumer services
14
International journal of contemporary hospitality management
10
The journal of services marketing
10
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
10
Journal of business research : JBR
9
The service industries journal
9
Health care management review : HCM review
8
Services marketing quarterly
7
International journal of quality and service sciences
6
Journal of hospitality marketing & management
6
International journal of services and operations management : IJSOM
5
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
Asia Pacific journal of marketing and logistics
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of business excellence
4
Journal of marketing
4
Journal of service theory and practice : JSTP
4
Marketing intelligence & planning
4
Service business
4
The Cornell hospitality quarterly
4
Tourism management : research, policies, practice
4
Cogent business & management
3
European journal of marketing : EJM
3
International journal of economic perspectives : IJEP
3
International journal of leisure and tourism marketing : IJLTM
3
International review on public and non-profit marketing
3
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
3
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
3
Journal of service research : JSR
3
Journal of strategic marketing
3
Quality management journal : QMJ
3
The TQM journal : the international review of organizational improvement
3
The international journal of human resource management
3
Tourism management perspectives : TMP
3
Acta Universitatis Danubius / Oeconomica
2
Australian journal of management
2
Decision sciences : DS
2
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ECONIS (ZBW)
12
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12
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1
Frontline employee expectations on working with physical robots in retailing
Willems, Kim
;
Verhulst, Nanouk
;
Gauquier, Laurens de
; …
- In:
Journal of service management
34
(
2023
)
3
,
pp. 467-492
Persistent link: https://www.econbiz.de/10014338164
Saved in:
2
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
3
Bridging two tales of engagement : a meta-analytic review of employee engagement and customer engagement in service contexts
Michel, Eric J.
;
Lindsey-Hall, Kristina K.
;
Kepes, Sven
; …
- In:
Journal of service management
34
(
2023
)
5
,
pp. 843-866
Persistent link: https://www.econbiz.de/10014456476
Saved in:
4
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
5
Outcomes of job crafting among flight attendants
Karatepe, Osman M.
;
Eslamlou, Aram
- In:
Journal of air transport management
62
(
2017
),
pp. 34-43
Persistent link: https://www.econbiz.de/10011721944
Saved in:
6
The influence of service employees' nonverbal communication on customer-employee rapport in the service encounter
Lin, Cheng-Yu
;
Lin, Jiun-Sheng Chris
- In:
Journal of service management
28
(
2017
)
1
,
pp. 107-132
Persistent link: https://www.econbiz.de/10011654999
Saved in:
7
An empirical investigation of psychological capital among flight attendants
Karatepe, Osman M.
;
Talebzadeh, Niusha
- In:
Journal of air transport management
55
(
2016
),
pp. 193-202
Persistent link: https://www.econbiz.de/10011547849
Saved in:
8
Internal service quality as a driver of employee satisfaction, commitment and performance : exploring the focal role of employee well-being
Sharma, Piyush
;
Kong, Titus Tak Chuen
;
Kingshott, …
- In:
Journal of service management
27
(
2016
)
5
,
pp. 773-797
Persistent link: https://www.econbiz.de/10011553151
Saved in:
9
Notes from the search for deep indicators in services
Heskett, James L.
- In:
Journal of service management
25
(
2014
)
3
,
pp. 298-309
Persistent link: https://www.econbiz.de/10010384977
Saved in:
10
Relative importance of satisfaction dimensions on service performance : a developing country context
Frimpong, Kwabena
;
Wilson, Alan M.
- In:
Journal of service management
24
(
2013
)
4
,
pp. 401-419
Persistent link: https://www.econbiz.de/10009790193
Saved in:
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