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~isPartOf:"Journal of air transport management"
~isPartOf:"Journal of service research : JSR"
~subject:"Customer service"
~subject:"Preismanagement"
~type:"article"
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Search: "Customer relationship management"
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Customer service
Preismanagement
Beziehungsmarketing
149
Relationship marketing
149
Dienstleistungsqualität
68
Service quality
68
Consumer behaviour
63
Konsumentenverhalten
63
Customer satisfaction
61
Kundenzufriedenheit
61
Dienstleistungssektor
24
Service industry
24
Airline
23
Fluggesellschaft
23
Kundenservice
17
Customer value
16
Kundenwert
16
Dienstleistung
15
Services
15
Customer integration
13
Kundenintegration
13
Beschwerdemanagement
12
Complaint management
12
Dienstleistungsmarketing
12
Services marketing
12
Air transport
11
Luftverkehr
11
USA
11
United States
11
Lieferantenmanagement
10
Supplier relationship management
10
Air passenger transport
9
Arbeitsverhalten
9
Confidence
9
Passagierluftverkehr
9
Vertrauen
9
Viral marketing
9
Virales Marketing
9
Work behaviour
9
Emotion
8
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Article in journal
25
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25
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English
25
Author
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Beatty, Sharon E.
2
Alavi, Sascha
1
Andreassen, Tor W.
1
Arif, Mohammed
1
Arnold, Todd
1
Arnold, Todd J.
1
Auh, Seigyoung
1
Barnes, Donald C.
1
Basak, Ecem
1
Black, William C.
1
Bock, Dora E.
1
Bone, Sterling A.
1
Brady, Michael
1
Brady, Michael K.
1
Brown, Tom
1
Calisir, Fethi
1
Calisir, Nese
1
Carvajal-Trujillo, Elena
1
Cho, Yun Kyung
1
Chun, Hae Eun Helen
1
Collier, Joel E.
1
Dacin, Peter A.
1
Dagger, Tracey S.
1
Danaher, Peter J.
1
Dawes, John
1
Dong, Beibei
1
Eisingerich, Andreas B
1
Escobar-Rodríguez, Tomás
1
Evans, Kenneth R.
1
Folse, Judith Anne Garretson
1
Fombelle, Paul W.
1
Frank, Felix
1
Gibbs, Brian J.
1
Gremler, Dwayne D.
1
Gupta, Aman
1
Habel, Johannes
1
Harrison, Mary P.
1
Holloway, Betsy Bugg
1
Hopkins, Lucas M.
1
Jones, Tim
1
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Journal of air transport management
Journal of service research : JSR
Journal of retailing and consumer services
43
The journal of services marketing
39
Journal of business research : JBR
37
International journal of hospitality management
30
Journal of service research
17
The service industries journal
17
Journal of revenue and pricing management
15
International journal of contemporary hospitality management
11
Journal of marketing
11
Journal of service theory and practice
10
Journal of service theory and practice : JSTP
10
Journal of the Academy of Marketing Science
10
International journal of business and economics
9
Managing service quality : MSQ ; an international journal
9
Services marketing quarterly
9
Management science : journal of the Institute for Operations Research and the Management Sciences
8
Manufacturing & service operations management : M & SOM
8
Service business
8
European journal of marketing : EJM
7
International journal of production economics
7
International journal of services and operations management
7
Journal of retailing
7
Harvard-Business-Manager : das Wissen der Besten
6
Journal of hospitality marketing & management
6
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
Journal of service management
6
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
6
Psychology & marketing
6
The TQM journal : the international review of organizational improvement
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
European journal of marketing
5
European research studies
5
Industrial marketing management : the international journal for industrial and high-tech firms
5
International journal of consumer studies
5
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
5
International journal of quality and service sciences
5
International journal of services and standards
5
Journal of travel and tourism marketing
5
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ECONIS (ZBW)
25
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1
Customer inconvenience and price compensation : a multiperiod approach to labor-automation trade-offs in services
Andreassen, Tor W.
;
Oest, Rutger van
;
Lervik-Olsen, Line
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 173-183
Persistent link: https://www.econbiz.de/10011855787
Saved in:
2
A customer scorned : effects of employee reprimands in frontline service encounters
Pugh, Harrison B.
;
Brady, Michael K.
;
Hopkins, Lucas M.
- In:
Journal of service research : JSR
21
(
2018
)
2
,
pp. 219-234
Persistent link: https://www.econbiz.de/10011855801
Saved in:
3
The effect of a service provider’s competitive market position on churn among flat-rate customers
Moser, Sabine
;
Schumann, Jan Hendrik
;
Wangenheim, …
- In:
Journal of service research : JSR
21
(
2018
)
3
,
pp. 319-335
Persistent link: https://www.econbiz.de/10011916513
Saved in:
4
The emergent field of organizational frontlines
Singh, Jagdip
;
Brady, Michael
;
Arnold, Todd
;
Brown, Tom
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 3-11
Persistent link: https://www.econbiz.de/10011647467
Saved in:
5
Emotional convergence in service relationships : the shared frontline experience of customers and employees
Zablah, Alex R.
;
Sirianni, Nancy J.
;
Korschun, Daniel
; …
- In:
Journal of service research : JSR
20
(
2017
)
1
,
pp. 76-90
Persistent link: https://www.econbiz.de/10011648260
Saved in:
6
How customer participation in B2B peer-to-peer problem-solving communities influences the need for traditional customer service
Bone, Sterling A.
;
Fombelle, Paul W.
;
Ray, Kristal R.
; …
- In:
Journal of service research : JSR
18
(
2015
)
1
,
pp. 23-38
Persistent link: https://www.econbiz.de/10010483441
Saved in:
7
Frontline employee customer-oriented attitude in the presence of job demands and resources : the influence upon deep and surface acting
Yoo, Jaewon
;
Arnold, Todd J.
- In:
Journal of service research : JSR
19
(
2016
)
1
,
pp. 102-117
Persistent link: https://www.econbiz.de/10011433187
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
Frontline service employee compliance with customer special requests
Beatty, Sharon E.
;
Ogilvie, Jessica
;
Northington, …
- In:
Journal of service research : JSR
19
(
2016
)
2
,
pp. 158-173
Persistent link: https://www.econbiz.de/10011485432
Saved in:
10
When do customers get what they expect? Understanding the ambivalent effects of customers' service expectations on satisfaction
Habel, Johannes
;
Alavi, Sascha
;
Schmitz, Christian
; …
- In:
Journal of service research : JSR
19
(
2016
)
4
,
pp. 361-379
Persistent link: https://www.econbiz.de/10011606692
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