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~isPartOf:"Journal of air transport management"
~isPartOf:"Managing service quality : MSQ ; an international journal"
~person:"Bezerra, George C. L."
~person:"Zhang, Yahua"
~subject:"Beziehungsmarketing"
~subject:"Customer satisfaction"
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Beziehungsmarketing
Customer satisfaction
Dienstleistungsqualität
4
Kundenzufriedenheit
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Service quality
4
Airport
3
Flughafen
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Passenger satisfaction
3
Air passenger transport
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Airport service
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Airport service quality
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Chinese airlines
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Cloud model
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Bezerra, George C. L.
Zhang, Yahua
Gomes, Carlos Francisco
3
Liu, Chih-Hsing
3
Martín, Juan Carlos
3
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3
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Bezerra, George Christian Linhares
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Journal of air transport management
Managing service quality : MSQ ; an international journal
Tourism management perspectives : TMP
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ECONIS (ZBW)
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Developing a passenger-centered airport : a case study of Urumqi airport in Xinjiang, China
Cao, Mengfei
;
Li, Linbo
;
Zhang, Yahua
- In:
Journal of air transport management
108
(
2023
),
pp. 1-8
Persistent link: https://www.econbiz.de/10014310504
Saved in:
2
Antecedents and consequences of passenger satisfaction with the airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
83
(
2020
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012170254
Saved in:
3
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
4
The effects of service quality dimensions and passenger characteristics on passenger's overall satisfaction with an airport
Bezerra, George C. L.
;
Gomes, Carlos Francisco
- In:
Journal of air transport management
44/45
(
2015
),
pp. 77-81
Persistent link: https://www.econbiz.de/10011341616
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