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~isPartOf:"Journal of air transport management"
~isPartOf:"Total quality management & business excellence"
~subject:"Dienstleistungsqualität"
~subject:"Markenartikel"
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Search: subject_exact:"Customer relationship management"
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Dienstleistungsqualität
Markenartikel
Beziehungsmarketing
69
Relationship marketing
69
Customer satisfaction
41
Kundenzufriedenheit
41
Service quality
41
Consumer behaviour
35
Konsumentenverhalten
35
Airline
21
Fluggesellschaft
21
Air transport
11
Luftverkehr
11
customer satisfaction
11
Air passenger transport
9
Brand image
9
Brand management
9
Markenführung
9
Markenimage
9
Passagierluftverkehr
9
Quality management
8
Qualitätsmanagement
8
Customer value
7
Kundenwert
7
Lieferantenmanagement
7
Supplier relationship management
7
Confidence
6
Taiwan
6
Vertrauen
6
service quality
6
Beschwerdemanagement
5
Complaint management
5
Customer service
5
Dienstleistungssektor
5
Kundenservice
5
Low-cost strategy
5
Niedrigpreisstrategie
5
Online retailing
5
Online-Handel
5
Service industry
5
customer loyalty
5
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English
43
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Wei, Jiahua
2
Abu Khait, Rawan
1
Ahmad, Mansoor
1
Ahn, Jongchang
1
Akhtar, Farheen
1
Al Nasser, Amjad
1
Albuquerque, André Philippi Gonzaga de
1
Ananda S
1
Arif, Mohammed
1
Bani-Melhem, Shaker
1
Basak, Ecem
1
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1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Carvalho, Raíssa Souto Maior Corrêa de
1
Castillo-Manzano, José I.
1
Chan, Ya-Hui
1
Chang, Hsin-Li
1
Chang, Kuo-Chien
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Chao, Cheng-Min
1
Chen, Ching-Chin
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Chen, Chun-mei
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Chen, Yenming J.
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Cheng, Yi-Sung
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Chou, Chien-Chang
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Devesh, Sonal
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Ding, Ji-Feng
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Dixon, Sonoma
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Dong, Yufeng
1
Elkhani, Naeimeh
1
Erkmen, Ezgi
1
Escobar-Rodríguez, Tomás
1
Fargnoli, Mario
1
Faridahwati Mohd Shamsudin
1
Forgas, Santiago
1
Goel, Manisha
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Journal of air transport management
Total quality management & business excellence
Journal of retailing and consumer services
233
Journal of business research : JBR
174
International journal of hospitality management
127
The journal of services marketing
97
The service industries journal
77
The journal of product & brand management
69
The journal of brand management : an international journal
67
Journal of hospitality marketing & management
61
International journal of contemporary hospitality management
56
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
56
Services marketing quarterly
53
Journal of service research : JSR
47
Journal of travel and tourism marketing
46
Cogent business & management
44
Journal of service management
44
Service business
42
Journal of strategic marketing
40
Marketing intelligence & planning
38
Asia Pacific journal of marketing and logistics
36
Psychology & marketing
36
Industrial marketing management : the international journal for industrial and high-tech firms
35
The TQM journal : the international review of organizational improvement
33
Tourism management : research, policies, practice
33
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
32
Journal of service research
32
European journal of marketing : EJM
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
25
Journal of the Academy of Marketing Science
25
International journal of quality and service sciences
23
Journal of marketing
22
Managing service quality : MSQ ; an international journal
22
International journal of services and operations management
21
International journal of productivity and quality management : IJPQM
19
International journal of services, economics and management
19
Journal of Asian finance, economics and business : JAFEB
19
European journal of marketing
18
International journal of electronic customer relationship management : IJECRM
18
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ECONIS (ZBW)
43
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
Exploring quick commerce service experience : a moderated mediated investigation using SEM and fsQCA
Kapoor, Ashwarya
;
Sindwani, Rajiv
;
Goel, Manisha
- In:
Total quality management & business excellence
34
(
2023
)
13/14
,
pp. 1896-1919
Persistent link: https://www.econbiz.de/10014369734
Saved in:
3
Up in the air! : airline passenger's brand experience and its impact on brand satisfaction mediated by brand love
Pabla, Harleen
;
Soch, Harmeen
- In:
Journal of air transport management
107
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014322930
Saved in:
4
Research on the impact of consumer forgiveness on consumer continuous trust
Wei, Jiahua
;
Zhu, Sai
;
Lu, Hui
;
Li, Chao
;
Hou, Zhiping
; …
- In:
Total quality management & business excellence
34
(
2023
)
6
,
pp. 692-711
Persistent link: https://www.econbiz.de/10013550274
Saved in:
5
Customer incivility and customer problem-solving behaviour in frontline employees : testing a moderated mediation model
Bani-Melhem, Shaker
;
Abu Khait, Rawan
;
Faridahwati Mohd …
- In:
Total quality management & business excellence
33
(
2022
)
3
,
pp. 278-296
Persistent link: https://www.econbiz.de/10013166863
Saved in:
6
Research on the influence of compensation methods and customer sentiment on service recovery effect
Wei, Jiahua
;
Lin, Xi
- In:
Total quality management & business excellence
33
(
2022
)
5
,
pp. 489-508
Persistent link: https://www.econbiz.de/10013166889
Saved in:
7
The relationship between internalisation of a quality standard and customer results via employee and social results in the hotel industry
Tarí, Juan José
;
Pereira-Moliner, Jorge
;
Molina …
- In:
Total quality management & business excellence
33
(
2022
)
14
,
pp. 1656-1673
Persistent link: https://www.econbiz.de/10013415861
Saved in:
8
What determines patient loyalty in health services? : an analysis to assist service quality management
Oliveira, Lucas Ambrósio Bezerra de
;
Albuquerque, …
- In:
Total quality management & business excellence
33
(
2022
)
12
,
pp. 1403-1421
Persistent link: https://www.econbiz.de/10013352681
Saved in:
9
Making the long and adventurous journey from quality to loyalty
Marimon, Frederic
;
Mas-Machuca, Marta
;
Llach, Josep
- In:
Total quality management & business excellence
32
(
2021
)
15
,
pp. 1713-1731
Persistent link: https://www.econbiz.de/10012694186
Saved in:
10
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
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