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~isPartOf:"Journal of air transport management"
~subject:"Dienstleistungsqualität"
~subject:"E-commerce"
~subject:"Kundenbindung"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Dienstleistungsqualität
E-commerce
Kundenbindung
Beziehungsmarketing
33
Relationship marketing
33
Airline
21
Fluggesellschaft
21
Service quality
21
Customer satisfaction
17
Kundenzufriedenheit
17
Consumer behaviour
14
Konsumentenverhalten
14
Air transport
11
Luftverkehr
11
Air passenger transport
9
Passagierluftverkehr
9
Brand image
5
Brand management
5
Low-cost strategy
5
Markenführung
5
Markenimage
5
Niedrigpreisstrategie
5
Customer value
4
Kundenwert
4
Taiwan
4
Airlines
3
Perceived value
3
Preismanagement
3
Pricing strategy
3
Satisfaction
3
Social Web
3
Social web
3
Airline industry
2
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Brand
2
China
2
Confidence
2
Customer loyalty
2
Customer service
2
Dienstleistung
2
Dienstleistungssektor
2
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English
22
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Al Nasser, Amjad
1
Arif, Mohammed
1
Basak, Ecem
1
Calisir, Fethi
1
Calisir, Nese
1
Can, Gülin Feryal
1
Carvajal-Trujillo, Elena
1
Castillo-Manzano, José I.
1
Chan, Hing Kai
1
Chang, Hsin-Li
1
Chang, Yu-hern
1
Chang, Yu-wei
1
Choi, L. S.
1
Chou, Chien-Chang
1
Choy, King Lun
1
Ding, Ji-Feng
1
Dixon, Sonoma
1
Dong, Yufeng
1
Elkhani, Naeimeh
1
Escobar-Rodríguez, Tomás
1
Forgas, Santiago
1
Guo, Xiaolong
1
Gupta, Aman
1
Hussain, Rahim
1
Hussain, Yomna K.
1
Jamshidi, Mir Hadi Moazen
1
Jiang, Hongwei
1
Kubota, Yukihiro
1
Kurtulmuşoğlu, Feride Bahar
1
Lee, Carman K. M.
1
Leon, Steven
1
Lin, Chien-Pang
1
Ling, Liuyi
1
López-Valpuesta, Lourdes
1
Medina-Muñoz, Diego Ramón
1
Medina-Muñoz, Rita Dolores
1
Moliner, Miguel A.
1
Ng, K. K. H.
1
Oskaki, Takanori
1
Palau i Saumell, Ramon
1
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Journal of air transport management
Journal of retailing and consumer services
222
Journal of business research : JBR
135
International journal of hospitality management
122
The journal of services marketing
100
The service industries journal
83
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
SpringerLink / Bücher
57
Journal of hospitality marketing & management
55
Services marketing quarterly
52
International journal of contemporary hospitality management
51
International journal of electronic customer relationship management : IJECRM
51
Journal of service research : JSR
48
Service business
46
Industrial marketing management : the international journal for industrial and high-tech firms
45
Journal of travel and tourism marketing
45
Journal of service management
39
Cogent business & management
36
Asia Pacific journal of marketing and logistics
35
Tourism management : research, policies, practice
35
Journal of strategic marketing
33
Journal of the Academy of Marketing Science
31
The TQM journal : the international review of organizational improvement
31
Gabler Edition Wissenschaft
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
27
Journal of service research
27
The international journal of bank marketing : IJBM
27
International journal of electronic marketing and retailing : IJEMR
26
Journal of retailing
26
International journal of quality and service sciences
25
Marketing intelligence & planning
25
International journal of business information systems : IJBIS
24
Journal of marketing
24
Psychology & marketing
24
The journal of business & industrial marketing
24
International journal of services and operations management
22
Managing service quality : MSQ ; an international journal
22
Springer eBook Collection / Business and Economics
22
International journal of e-business research : an official publication of the Information Resources Management Association
21
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
21
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ECONIS (ZBW)
22
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1
Airline satisfaction and loyalty : assessing the influence of personality, trust and service quality
Leon, Steven
;
Dixon, Sonoma
- In:
Journal of air transport management
113
(
2023
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014437736
Saved in:
2
The impact of service quality and price on passengers' loyalty towards low-cost airlines : the Southeast Asia perspective
Shen, Chao
;
Yahya, Yazkhiruni
- In:
Journal of air transport management
91
(
2021
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012495501
Saved in:
3
Predicting airline passengers' loyalty using artificial neural network theory
Singh, Balgopal
- In:
Journal of air transport management
94
(
2021
),
pp. 1-12
Persistent link: https://www.econbiz.de/10012591801
Saved in:
4
Assessing customer citizenship behaviors in the airline industry : investigation of service quality and value
Woo, Mina
- In:
Journal of air transport management
76
(
2019
),
pp. 40-47
Persistent link: https://www.econbiz.de/10012119109
Saved in:
5
Determining important attributes for assessing the attractiveness of airlines
Medina-Muñoz, Diego Ramón
;
Medina-Muñoz, Rita Dolores
; …
- In:
Journal of air transport management
70
(
2018
),
pp. 45-56
Persistent link: https://www.econbiz.de/10011883653
Saved in:
6
A multi-group analysis of social media engagement and loyalty constructs between full-service and low-cost carriers in Hong Kong
Lee, Carman K. M.
;
Ng, K. K. H.
;
Chan, Hing Kai
;
Choy, …
- In:
Journal of air transport management
73
(
2018
),
pp. 46-57
Persistent link: https://www.econbiz.de/10011937484
Saved in:
7
Customer perspective on overbooking : the failure of customers to enjoy their reserved services, accidental or intended?
Guo, Xiaolong
;
Dong, Yufeng
;
Ling, Liuyi
- In:
Journal of air transport management
53
(
2016
),
pp. 65-72
Persistent link: https://www.econbiz.de/10011546112
Saved in:
8
Key drivers of passenger loyalty : a case of Frankfurt-Istanbul flights
Calisir, Nese
;
Basak, Ecem
;
Calisir, Fethi
- In:
Journal of air transport management
53
(
2016
),
pp. 211-217
Persistent link: https://www.econbiz.de/10011546513
Saved in:
9
Assessing customer value for express service providers : an empirical study from shippers' perspective in Taiwan
Ding, Ji-Feng
;
Shyu, Wen-Hwa
;
Yeh, Chun-Tsen
;
Tingg, Pi-Hui
- In:
Journal of air transport management
55
(
2016
),
pp. 203-212
Persistent link: https://www.econbiz.de/10011547854
Saved in:
10
An investigation of service quality, customer satisfaction and loyalty in China's airline market
Jiang, Hongwei
;
Zhang, Yahua
- In:
Journal of air transport management
57
(
2016
),
pp. 80-88
Persistent link: https://www.econbiz.de/10011610821
Saved in:
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