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~isPartOf:"Journal of applied behavioral science"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of marketing management : MM"
~subject:"Customer satisfaction"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Customer satisfaction
emotions
Emotion
67
Consumer behaviour
40
Konsumentenverhalten
40
Beziehungsmarketing
13
Relationship marketing
13
Kundenzufriedenheit
11
Brand management
10
Markenführung
10
Advertising effects
7
Cognition
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Kognition
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Anthropology
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Großbritannien
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emotion
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18
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Koenig-Lewis, Nicole
2
Koo, Dong-mo
2
Loureiro, Sandra Maria Correia
2
Palmer, Adrian
2
Ribeiro, Lara
2
Anitsal, Ismet
1
Anitsal, Melek Meral
1
Anitsal, Selin
1
Antonetti, Paolo
1
Baines, Paul
1
Baker, Julie
1
Bartunek, Jean M.
1
Bolton, Ruth N.
1
Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Elgayeva, Ekaterina
1
Gregory-Smith, Diana
1
Gustafsson, Anders
1
Harris, Lloyd C.
1
Itoo, Murtaza Hassan
1
Kim, Jung-hwan
1
Koo, Dong-Mo
1
Luo, Jieqiong
1
McKenzie, Jane
1
Milner, Julia
1
Milner, Trenton
1
Nakamura, Yoshie Tomozumi
1
Padmanabhan, Yuvray
1
Park, Jeong Eun
1
Park, Minsook
1
Parrey, Shakir Hussain
1
Rather, Raouf Ahmad
1
Runyan, Rodney
1
Shehnaz Tehseen
1
Shin, Jong-Kuk
1
Smith, Andrew
1
Tarasi, Crina O.
1
Walker, Lorna
1
White, Christopher J.
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Winklhofer, Heidi
1
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Journal of applied behavioral science
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of marketing management : MM
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Service business
9
Discussion paper / Tinbergen Institute
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
18
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10
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18
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date (oldest first)
1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
Mirror, mirror outside my wall : reflexive impacts of insider/outsider collaborative inquiry on the insider researcher
McKenzie, Jane
;
Bartunek, Jean M.
- In:
Journal of applied behavioral science
59
(
2023
)
4
,
pp. 714-739
Persistent link: https://www.econbiz.de/10014429908
Saved in:
3
Inclusive-empathy in leadership
Nakamura, Yoshie Tomozumi
;
Milner, Julia
;
Milner, Trenton
- In:
Journal of applied behavioral science
58
(
2022
)
1
,
pp. 161-163
Persistent link: https://www.econbiz.de/10012801637
Saved in:
4
A leadership development kōan : vulnerability as change capacity
Elgayeva, Ekaterina
- In:
Journal of applied behavioral science
57
(
2021
)
4
,
pp. 484-489
Persistent link: https://www.econbiz.de/10012662222
Saved in:
5
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
6
Is your business sustainable? : a sentiment analysis of air passengers of top 10 US-based airlines
Anitsal, Melek Meral
;
Anitsal, Ismet
;
Anitsal, Selin
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
1
,
pp. 25-41
Persistent link: https://www.econbiz.de/10012257880
Saved in:
7
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
8
Following up the article "effects of atmospherics on emotions and intention with respect to involvement in different shopping environments" by Loureiro, Koo, and Ribeiro
Loureiro, Sandra Maria Correia
;
Koo, Dong-Mo
- In:
Journal of global scholars of marketing science : …
28
(
2018
)
2
,
pp. 208-213
Persistent link: https://www.econbiz.de/10011891457
Saved in:
9
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
Saved in:
10
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
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