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~isPartOf:"Journal of applied behavioral science"
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of marketing management : MM"
~subject:"Dienstleistungsqualität"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Dienstleistungsqualität
emotions
Emotion
67
Consumer behaviour
40
Konsumentenverhalten
40
Beziehungsmarketing
13
Relationship marketing
13
Customer satisfaction
11
Kundenzufriedenheit
11
Brand management
10
Markenführung
10
Advertising effects
7
Cognition
7
Kognition
7
Werbewirkung
7
Anthropologie
6
Anthropology
6
Einzelhandel
6
Retail trade
6
Service quality
6
Großbritannien
5
Ladengestaltung
5
Marketing management
5
Marketingmanagement
5
Personality psychology
5
Persönlichkeitspsychologie
5
Store design
5
United Kingdom
5
emotion
5
Brand image
4
Intelligence
4
Intelligenz
4
Luxury goods
4
Luxusgüter
4
Markenimage
4
Market research
4
Marktforschung
4
Salespeople
4
Verkaufspersonal
4
Animals
3
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English
15
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Koo, Dong-mo
2
Loureiro, Sandra Maria Correia
2
Ribeiro, Lara
2
Antonetti, Paolo
1
Baines, Paul
1
Bartunek, Jean M.
1
Bolton, Ruth N.
1
Conhoto, Ana Isabel
1
Daunt, Kate L.
1
Elgayeva, Ekaterina
1
Garry, Tony
1
Gregory-Smith, Diana
1
Gustafsson, Anders
1
Harris, Lloyd C.
1
Itoo, Murtaza Hassan
1
Koo, Dong-Mo
1
Luo, Jieqiong
1
Mason, Michela C.
1
McKenzie, Jane
1
Milner, Julia
1
Milner, Trenton
1
Moretti, Andrea
1
Nakamura, Yoshie Tomozumi
1
Padmanabhan, Yuvray
1
Paggiaro, Adriano
1
Park, Jeong Eun
1
Parrey, Shakir Hussain
1
Raggiotto, Francesco
1
Rather, Raouf Ahmad
1
Shehnaz Tehseen
1
Smith, Andrew
1
Tarasi, Crina O.
1
Walker, Lorna
1
White, Christopher J.
1
Winklhofer, Heidi
1
Witell, Lars
1
Yoo, Je Eun
1
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Journal of applied behavioral science
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of marketing management : MM
International journal of hospitality management
52
Journal of retailing and consumer services
25
International journal of contemporary hospitality management
19
Journal of business research : JBR
18
Journal of hospitality marketing & management
16
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
16
Journal of travel and tourism marketing
15
The journal of services marketing
13
Journal of service research : JSR
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
9
Psychology & marketing
9
Services marketing quarterly
9
The service industries journal
9
Discussion paper / Tinbergen Institute
8
Journal of service research
8
Entrepreneurship theory and practice : ET&P
7
Journal of behavioral decision making
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
Service business
7
Tourism management perspectives : TMP
7
CESifo working papers
6
International journal of quality and service sciences
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of service management
6
Journal of service theory and practice : JSTP
6
Total quality management & business excellence
6
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
6
Administrative Sciences : open access journal
5
European journal of marketing : EJM
5
International journal of consumer studies
5
Journal of marketing
5
Managing service quality : MSQ ; an international journal
5
Organization : the interdisciplinary journal of organization, theory and society
5
Tourism management : research, policies, practice
5
Tourism review
5
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ECONIS (ZBW)
15
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15
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date (oldest first)
1
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
2
How do customers respond to external store environment? : analyzing the new luxury segment
Raggiotto, Francesco
;
Mason, Michela C.
;
Moretti, Andrea
; …
- In:
Journal of global scholars of marketing science : …
33
(
2023
)
3
,
pp. 332-348
Persistent link: https://www.econbiz.de/10014319610
Saved in:
3
Mirror, mirror outside my wall : reflexive impacts of insider/outsider collaborative inquiry on the insider researcher
McKenzie, Jane
;
Bartunek, Jean M.
- In:
Journal of applied behavioral science
59
(
2023
)
4
,
pp. 714-739
Persistent link: https://www.econbiz.de/10014429908
Saved in:
4
Inclusive-empathy in leadership
Nakamura, Yoshie Tomozumi
;
Milner, Julia
;
Milner, Trenton
- In:
Journal of applied behavioral science
58
(
2022
)
1
,
pp. 161-163
Persistent link: https://www.econbiz.de/10012801637
Saved in:
5
How customer experience management reconciles strategy differences between East and West
Bolton, Ruth N.
;
Gustafsson, Anders
;
Tarasi, Crina O.
; …
- In:
Journal of global scholars of marketing science : …
31
(
2021
)
3
,
pp. 273-295
Persistent link: https://www.econbiz.de/10012549083
Saved in:
6
A leadership development kōan : vulnerability as change capacity
Elgayeva, Ekaterina
- In:
Journal of applied behavioral science
57
(
2021
)
4
,
pp. 484-489
Persistent link: https://www.econbiz.de/10012662222
Saved in:
7
Customer brand identification, affective commitment, customer satisfaction, and brand trust as antecedents of customer behavioral intention of loyalty : an empirical study in the h...
Rather, Raouf Ahmad
;
Shehnaz Tehseen
;
Itoo, Murtaza Hassan
- In:
Journal of global scholars of marketing science : …
29
(
2019
)
2
,
pp. 196-217
Persistent link: https://www.econbiz.de/10012257893
Saved in:
8
Following up the article "effects of atmospherics on emotions and intention with respect to involvement in different shopping environments" by Loureiro, Koo, and Ribeiro
Loureiro, Sandra Maria Correia
;
Koo, Dong-Mo
- In:
Journal of global scholars of marketing science : …
28
(
2018
)
2
,
pp. 208-213
Persistent link: https://www.econbiz.de/10011891457
Saved in:
9
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
Saved in:
10
"We (don't) know how you feel" : a comparative study of automated vs. manual analysis of social media conversations
Conhoto, Ana Isabel
;
Padmanabhan, Yuvray
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 1141-1157
Persistent link: https://www.econbiz.de/10011405216
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