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~isPartOf:"Journal of applied behavioral science"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"Service business"
~subject:"Kundenzufriedenheit"
~subject:"emotions"
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Search: subject_exact:"Gefühl"
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Kundenzufriedenheit
emotions
Emotion
61
Consumer behaviour
26
Konsumentenverhalten
26
Beziehungsmarketing
15
Relationship marketing
15
Customer satisfaction
14
Dienstleistungsqualität
10
Service quality
10
Advertising effects
6
Anthropologie
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Anthropology
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Werbewirkung
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5
Großbritannien
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United Kingdom
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Emotional exhaustion
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Intelligence
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Marketingmanagement
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Marktforschung
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Arbeitspsychologie
3
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Arbeitszufriedenheit
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Emotional labor
3
Führungsstil
3
Job satisfaction
3
Leadership style
3
Organizational psychology
3
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20
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Kim, Min-su
2
Koenig-Lewis, Nicole
2
Palmer, Adrian
2
Alan, Alev Kocak
1
Antonetti, Paolo
1
Baines, Paul
1
Baker, Julie
1
Bartunek, Jean M.
1
Bigné Alcañiz, J. Enrique
1
Chen, WeiWei
1
Chung, Miri
1
Conhoto, Ana Isabel
1
Cuenca, Antonio
1
Daunt, Kate L.
1
Edelson, Steven A.
1
Elgayeva, Ekaterina
1
Gregory-Smith, Diana
1
Harris, Lloyd C.
1
Jang, Young-Hye
1
Jeon, Aeeun
1
Jeon, Sunran
1
Kabadayi, Ebru Tumer
1
Kim, Jung-hwan
1
Lee, Changyong
1
Lee, Hsiao-Ching
1
Lee, Jung-hyun
1
Liu, Tzu-wei
1
McKenzie, Jane
1
Milner, Julia
1
Milner, Trenton
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Nakamura, Yoshie Tomozumi
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Padmanabhan, Yuvray
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Park, Yongtae
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Prashar, Sanjeev
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Pérez-Cabañero, Carmen
1
Ruiz Mafe, Carla
1
Runyan, Rodney
1
Salagrama, Ramakrishna
1
Smith, Andrew
1
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Journal of applied behavioral science
Journal of marketing management : MM
Service business
International journal of hospitality management
51
Journal of business research : JBR
27
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
26
Journal of travel and tourism marketing
24
Journal of retailing and consumer services
23
Journal of hospitality marketing & management
22
The journal of services marketing
19
Psychology & marketing
15
Tourism management perspectives : TMP
14
International journal of contemporary hospitality management
13
The service industries journal
13
Tourism management : research, policies, practice
13
Services marketing quarterly
10
Discussion paper series / IZA
9
Games
9
Human relations : towards the integration of the social sciences
9
Journal of service research : JSR
9
Discussion paper / Tinbergen Institute
8
Journal of service theory and practice : JSTP
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Entrepreneurship theory and practice : ET&P
7
European journal of marketing : EJM
7
Journal of behavioral decision making
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
7
Journal of service research
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
CESifo working papers
6
International journal of consumer studies
6
Journal of Asian finance, economics and business : JAFEB
6
Journal of the Academy of Marketing Science
6
Administrative Sciences : open access journal
5
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of management : JOM
5
Journal of marketing
5
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
5
Journal of service management
5
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ECONIS (ZBW)
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1
Are customer star ratings and sentiments aligned? : a deep learning study of the customer service experience in tourism destinations
Bigné Alcañiz, J. Enrique
;
Ruiz Mafe, Carla
; …
- In:
Service business
17
(
2023
)
1
,
pp. 281-314
Persistent link: https://www.econbiz.de/10014282967
Saved in:
2
Mirror, mirror outside my wall : reflexive impacts of insider/outsider collaborative inquiry on the insider researcher
McKenzie, Jane
;
Bartunek, Jean M.
- In:
Journal of applied behavioral science
59
(
2023
)
4
,
pp. 714-739
Persistent link: https://www.econbiz.de/10014429908
Saved in:
3
Inclusive-empathy in leadership
Nakamura, Yoshie Tomozumi
;
Milner, Julia
;
Milner, Trenton
- In:
Journal of applied behavioral science
58
(
2022
)
1
,
pp. 161-163
Persistent link: https://www.econbiz.de/10012801637
Saved in:
4
A leadership development kōan : vulnerability as change capacity
Elgayeva, Ekaterina
- In:
Journal of applied behavioral science
57
(
2021
)
4
,
pp. 484-489
Persistent link: https://www.econbiz.de/10012662222
Saved in:
5
Do customers exhibit gratitude after service recovery? : understanding the moderating role of relationship type
Salagrama, Ramakrishna
;
Prashar, Sanjeev
;
Tata, Sai Vijay
- In:
Service business
15
(
2021
)
4
,
pp. 757-779
Persistent link: https://www.econbiz.de/10012794134
Saved in:
6
The path from role clarity to job satisfaction : natural acting and the moderating impact of perceived fairness of compensation in services
Chung, Miri
;
Jang, Young-Hye
;
Edelson, Steven A.
- In:
Service business
15
(
2021
)
1
,
pp. 77-102
Persistent link: https://www.econbiz.de/10012489179
Saved in:
7
How to explain service failure? : impacts of justifications
Chen, WeiWei
;
Lee, Hsiao-Ching
- In:
Service business
12
(
2018
)
2
,
pp. 331-356
Persistent link: https://www.econbiz.de/10011915060
Saved in:
8
Cognitive and affective constituents of the consumption experience in retail service settings : effects on store loyalty
Alan, Alev Kocak
;
Kabadayi, Ebru Tumer
;
Yılmaz, Çengiz
- In:
Service business
10
(
2016
)
4
,
pp. 715-735
Persistent link: https://www.econbiz.de/10011722421
Saved in:
9
Diagnosing service quality using customer reviews : an index approach based on sentiment and gap analyses
Song, Bomi
;
Lee, Changyong
;
Yoon, Byungun
;
Park, Yongtae
- In:
Service business
10
(
2016
)
4
,
pp. 775-798
Persistent link: https://www.econbiz.de/10011722433
Saved in:
10
From elicitation to consumption : assessing the longitudinal effectiveness of negative emotional appeals in social marketing
Antonetti, Paolo
;
Baines, Paul
;
Walker, Lorna
- In:
Journal of marketing management : MM
31
(
2015
)
9/10
,
pp. 940-969
Persistent link: https://www.econbiz.de/10011405171
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