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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of the Academy of Marketing Science"
~person:"Alavi, Sascha"
~person:"Balaji, M. S."
~subject:"Innovationsmanagement"
~subject:"Marketing management"
~subject:"Relationship marketing"
~subject:"United States"
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Innovationsmanagement
Marketing management
Relationship marketing
United States
Beziehungsmarketing
10
Consumer behaviour
9
Konsumentenverhalten
9
Customer satisfaction
5
Dienstleistungsqualität
5
Kundenzufriedenheit
5
Service quality
5
Salespeople
4
Selling
4
Verkauf
4
Verkaufspersonal
4
Beschwerdemanagement
3
Brand management
3
Complaint management
3
Markenführung
3
Personal selling
3
Viral marketing
3
Virales Marketing
3
Brand image
2
Leadership
2
Markenimage
2
Negotiations
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Preismanagement
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Price negotiations
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Airline
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Airline industry
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Arbeitsverhalten
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B-to-B-Marketing
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1
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Article
11
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11
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English
11
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Alavi, Sascha
Balaji, M. S.
Ko, Eunju
14
Palmatier, Robert W.
13
Sharma, Piyush
13
Kumar, V.
12
Kim, Kyung Hoon
11
Homburg, Christian
10
Morgan, Neil A.
10
Gupta, Suraksha
9
Babin, Barry J.
8
Huarng, Kun-Huang
8
Kraus, Sascha
8
Rapp, Adam
8
Witell, Lars
8
Bouncken, Ricarda B.
7
Gustafsson, Anders
7
Laroche, Michel
7
Parida, Vinit
7
Voorhees, Clay M.
7
Calantone, Roger J.
6
Grewal, Dhruv
6
Miles, Morgan P.
6
Noble, Stephanie M.
6
O'Cass, Aron
6
Oghazi, Pejvak
6
Roy, Sanjit
6
Scheer, Lisa K.
6
Sheth, Jagdish N.
6
Sivakumar, K.
6
Varadarajan, Rajan
6
Walsh, Gianfranco
6
Wincent, Joakim
6
Wu, Chih-Wen
6
Xie, Xuemei
6
Agnihotri, Raj
5
Akter, Shahriar
5
Baker, Thomas L.
5
Beitelspacher, Lauren Skinner
5
Chebat, Jean-Charles
5
Evans, Kenneth R.
5
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Journal of business research : JBR
Journal of the Academy of Marketing Science
Journal of personal selling & sales management
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of marketing
2
Academy of Management journal : AMJ
1
European journal of marketing : EJM
1
International journal of hospitality management
1
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
1
Journal of retailing
1
Journal of service research : JSR
1
Journal of strategic marketing
1
Service business
1
Technological forecasting & social change : an international journal
1
The IUP journal of brand management : IJBRM
1
The international journal of bank marketing : IJBM
1
The journal of personal selling & sales management : JPSSM
1
The journal of product & brand management
1
The journal of product innovation management : an international publication of the Product Development & Management Association
1
The journal of services marketing
1
The service industries journal
1
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ECONIS (ZBW)
11
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1
Customer-oriented salespeople's value creation and claiming in price negotiations
Kassemeier, Roland
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
50
(
2022
)
4
,
pp. 689-712
Persistent link: https://www.econbiz.de/10013389228
Saved in:
2
No conversion, no conversation : consequences of retail salespeople disengaging from unpromising prospects
Cron, William L.
;
Alavi, Sascha
;
Habel, Johannes
; …
- In:
Journal of the Academy of Marketing Science
49
(
2021
)
3
,
pp. 502-520
Persistent link: https://www.econbiz.de/10012548062
Saved in:
3
Recover from a service failure : the differential effects of brand betrayal and brand disappointment on an exclusive brand offering
Teck Ming Tan
;
Balaji, M. S.
;
Oikarinen, Eeva-Liisa
; …
- In:
Journal of business research : JBR
123
(
2021
),
pp. 126-139
Persistent link: https://www.econbiz.de/10012430477
Saved in:
4
From personal to online selling : how relational selling shapes salespeople's promotion of e-commerce channels
Habel, Johannes
;
Alavi, Sascha
;
Linsenmayer, Kim Tina
- In:
Journal of business research : JBR
132
(
2021
),
pp. 373-382
Persistent link: https://www.econbiz.de/10012581618
Saved in:
5
The "right-to-refuse-service" paradox : other customers' perception of discretionary service denial
Sarkar, Juhi Gahlot
;
Sarkar, Abhigyan
;
Balaji, M. S.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 686-695
Persistent link: https://www.econbiz.de/10012417387
Saved in:
6
Letting go or getting back : how organization culture shapes frontline employee response to customer incivility
Balaji, M. S.
;
Jiang, Yangyang
;
Singh, Gurbir
;
Jha, Subhash
- In:
Journal of business research : JBR
111
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012237741
Saved in:
7
Are cynical customers satisfied differently? : role of negative inferred motive and customer participation in service recovery
Balaji, M. S.
;
Jha, Subhash
;
Sengupta, Aditi Sarkar
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 109-118
Persistent link: https://www.econbiz.de/10011855231
Saved in:
8
Nanoinfluencer marketing : how message features affect credibility and behavioral intentions
Balaji, M. S.
;
Jiang, Yangyang
;
Jha, Subhash
- In:
Journal of business research : JBR
136
(
2021
),
pp. 293-304
Persistent link: https://www.econbiz.de/10012663205
Saved in:
9
Customer engagement behavior in individualistic and collectivistic markets
Roy, Sanjit
;
Balaji, M. S.
;
Soutar, Geoffrey N.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 281-290
Persistent link: https://www.econbiz.de/10011855333
Saved in:
10
Language divergence in service encounters : revisiting its influence on word-of-mouth
Balaji, M. S.
;
Roy, Sanjit
;
Lassar, Walfried M.
- In:
Journal of business research : JBR
72
(
2017
),
pp. 210-213
Persistent link: https://www.econbiz.de/10011645579
Saved in:
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