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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Journal of world business : JWB"
~isPartOf:"Management international review : mir ; journal of international business"
~person:"Eng, Aileen"
~person:"Holmqvist, Jonas"
~subject:"Customer satisfaction"
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Journal of business research : JBR
Journal of world business : JWB
Management international review : mir ; journal of international business
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The authentic service employee : service employees' language use for authentic service experiences
Kraak, Johannes Marcelus
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
72
(
2017
),
pp. 199-209
Persistent link: https://www.econbiz.de/10011645572
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2
Examining the relationship between language divergence and word-of-mouth intentions
Van Vaerenbergh, Yves
;
Holmqvist, Jonas
- In:
Journal of business research : JBR
67
(
2014
)
8
,
pp. 1601-1608
Persistent link: https://www.econbiz.de/10010379257
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