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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Social choice and welfare"
~isPartOf:"Working paper / World Institute for Development Economics Research"
~subject:"Customer satisfaction"
~subject:"Kundenzufriedenheit"
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Customer satisfaction
Kundenzufriedenheit
Measurement
183
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Ayanso, Anteneh
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Journal of business research : JBR
Social choice and welfare
Working paper / World Institute for Development Economics Research
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Journal of retailing and consumer services
12
Total quality management & business excellence
10
International journal of productivity and quality management : IJPQM
9
The service industries journal
9
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Quality management journal : QMJ
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SpringerLink / Bücher
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The TQM journal : the international review of organizational improvement
6
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
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International journal of hospitality management
5
International journal of market research
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
5
The journal of services marketing
5
International journal of services and operations management
4
Journal of air transport management
4
Modern analysis of customer surveys : with applications using R
4
Tourism management : research, policies, practice
4
International journal of business and globalisation : IJBG
3
International journal of quality & reliability management
3
International journal of quality and service sciences
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International journal of services, economics and management
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Journal of marketing management : MM
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Journal of service management
3
Journal of targeting, measurement and analysis for marketing
3
Journal of travel and tourism marketing
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Journal of vacation marketing : an international journal
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Managing service quality : MSQ ; an international journal
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Metamorphosis : a journal of management research
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Passauer Diskussionspapiere
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Schriftenreihe Wirtschaftsinformatik : Diskussionsbeitrag ...
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Service business
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Services marketing quarterly
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Tourism analysis : an interdisciplinary tourism & hospitality journal
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Tourism management perspectives : TMP
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ECONIS (ZBW)
9
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1
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date (oldest first)
1
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
2
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
3
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
4
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
5
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
6
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
Customer perceptions of discrimination in service deliveries : construction and validation of a measurement instrument
Klinner, Nicole S.
;
Walsh, Gianfranco
- In:
Journal of business research : JBR
66
(
2013
)
5
,
pp. 651-658
Persistent link: https://www.econbiz.de/10009734847
Saved in:
8
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
9
Service value revisited : specifying a higher-order, formative measure
Ruiz, David Martín
;
Gremler, Dwayne D.
;
Washburn, Judith H.
- In:
Journal of business research : JBR
61
(
2008
)
12
,
pp. 1278-1291
Persistent link: https://www.econbiz.de/10003784938
Saved in:
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