//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
~isPartOf:"The American economic review"
~isPartOf:"Tourism management : research, policies, practice"
~language:"eng"
~person:"Mattila, Anna S."
~subject:"Consumer behaviour"
~subject:"Hotel industry"
~subject:"Tourismusregion"
~subject:"Tourismuswirtschaft"
~type_genre:"Article in journal"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search:
Narrow search
Delete all filters
| 10 applied filters
Year of publication
From:
To:
Subject
All
Consumer behaviour
Hotel industry
Tourismusregion
Tourismuswirtschaft
Konsumentenverhalten
9
Dienstleistungsqualität
4
Service quality
4
Beziehungsmarketing
3
Internet marketing
3
Online-Marketing
3
Relationship marketing
3
Competence
2
Confidence
2
Corporate Social Responsibility
2
Corporate social responsibility
2
Lieferantenmanagement
2
Supplier relationship management
2
Vertrauen
2
Viral marketing
2
Virales Marketing
2
Advertising effects
1
Behaviour
1
Beschwerdemanagement
1
Brand management
1
Branding
1
Cancelation behavior
1
Communal relationships
1
Communication
1
Complaint management
1
Consumer behavior
1
Consumers
1
Customer satisfaction
1
Cuteness
1
Dienstleistung
1
Dienstleistungssektor
1
E-commerce
1
Electronic Commerce
1
Emotion
1
Emotional contagion
1
Ethics
1
Ethik
1
Exchange relationship
1
Experiment
1
more ...
less ...
Online availability
All
Undetermined
7
Free
1
Type of publication
All
Article
10
Type of publication (narrower categories)
All
Article in journal
Aufsatz in Zeitschrift
10
Language
All
English
Author
All
Mattila, Anna S.
Laroche, Michel
28
Ko, Eunju
23
Cleveland, Mark
16
Filieri, Raffaele
15
Valette-Florence, Pierre
15
Diamantopoulos, Adamantios
14
Wong, IpKin Anthony
13
Yang, Yang
13
Bartikowski, Boris
12
Dogru, Tarik
12
Su, LuJun
12
Han, Heesup
11
Park, Sangwon
11
Richard, Marie-Odile
11
Septianto, Felix
11
Taheri, Babak
11
Teng, Lefa
11
Balaji, M. S.
10
Dwivedi, Yogesh Kumar
10
Gursoy, Dogan
10
Martin, Drew
10
Nicolau, Juan Luis
10
Seo, Yuri
10
Chebat, Jean-Charles
9
Kukar-Kinney, Monika
9
Shukla, Paurav
9
Suess, Courtney
9
Veloutsou, Cleopatra
9
Beatty, Sharon E.
8
Bigné Alcañiz, J. Enrique
8
Choi, Jeonghye
8
Mariani, Marcello M.
8
Merchant, Altaf
8
Okumus, Fevzi
8
Ryan, Chris
8
Yang, Zhiyong
8
Arslanagic-Kalajdzic, Maja
7
Assaf, A. Georges
7
Casaló, Luis V.
7
more ...
less ...
Published in...
All
Journal of business research : JBR
The American economic review
Tourism management : research, policies, practice
International journal of hospitality management
28
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
10
Cornell hospitality quarterly : CQ
7
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
7
The journal of services marketing
7
International journal of contemporary hospitality management
5
Journal of hospitality marketing & management
5
Journal of service management
4
The Cornell hospitality quarterly
4
Journal of retailing and consumer services
2
Journal of revenue and pricing management
2
Journal of service research
2
Journal of service research : JSR
2
Journal of travel and tourism marketing
2
Services marketing quarterly
2
Tourism economics : the business and finance of tourism and recreation
2
European journal of marketing
1
International journal of revenue management : IJRM
1
Journal of business ethics : JOBE
1
Journal of financial services marketing : JFSM
1
Journal of marketing channels : ... distribution systems, strategy, and management
1
Journal of marketing theory and practice
1
Journal of retailing
1
Marketing intelligence & planning
1
The journal of product & brand management
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
Showing
1
-
10
of
10
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Leveraging online selling through social media influencers
Shuqair, Saleh
;
Filieri, Raffaele
;
Viglia, Giampaolo
; …
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014536195
Saved in:
2
Can customer relationships backfire? : how relationship norms shape moral obligation in cancelation behavior
Shuqair, Saleh
;
Pinto, Diego Costa
;
Cruz-Jesus, Frederico
; …
- In:
Journal of business research : JBR
151
(
2022
),
pp. 463-472
Persistent link: https://www.econbiz.de/10013459867
Saved in:
3
Would you like to add a gratuity? : when explicit requests hamper tipping
Dyussembayeva, Shynar
;
Viglia, Giampaolo
;
Nieto-Garcia, …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 908-917
Persistent link: https://www.econbiz.de/10013194295
Saved in:
4
Aww effect : engaging consumers in "non-cute" prosocial initiatives with cuteness
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of business research : JBR
126
(
2021
),
pp. 209-220
Persistent link: https://www.econbiz.de/10012494247
Saved in:
5
Negative online reviews and consumers' service consumption
Golmohammadi, Alireza
;
Mattila, Anna S.
;
Gauri, Dinesh Kumar
- In:
Journal of business research : JBR
116
(
2020
),
pp. 27-36
Persistent link: https://www.econbiz.de/10012257533
Saved in:
6
Love is in the menu : leveraging healthy restaurant brands with handwritten typeface
Liu, Qing
;
Choi, Sungwoo
;
Mattila, Anna S.
- In:
Journal of business research : JBR
98
(
2019
),
pp. 289-298
Persistent link: https://www.econbiz.de/10012007243
Saved in:
7
Circular vs. angular servicescape : "shaping" customer response to a fast service encounter pace
Liu, Qing
;
Bogicevic, Vanja
;
Mattila, Anna S.
- In:
Journal of business research : JBR
89
(
2018
),
pp. 47-56
Persistent link: https://www.econbiz.de/10011881579
Saved in:
8
The impact of language style on consumers' reactions to online reviews
Wu, Luorong
;
Shen, Han
;
Fan, Alei
;
Mattila, Anna S.
- In:
Tourism management : research, policies, practice
59
(
2017
),
pp. 590-596
Persistent link: https://www.econbiz.de/10011643275
Saved in:
9
Effects of message appeal and service type in CSR communication strategies
Andreu, Luisa
;
Casado-Díaz, Ana B.
;
Mattila, Anna S.
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1488-1495
Persistent link: https://www.econbiz.de/10011297912
Saved in:
10
An analysis of e-business adoption and its impact on relational quality in travel agency-supplier relationships
Andreu, Luisa
;
Aldás, Joaquín
;
Bigné Alcañiz, J. Enrique
- In:
Tourism management : research, policies, practice
31
(
2010
)
6
,
pp. 777-787
Persistent link: https://www.econbiz.de/10008649516
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->