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~isPartOf:"Journal of business research : JBR"
~isPartOf:"Zukunftsperspektiven für das Handelsmanagement : Konzepte, Instrumente, Trends ; Festschrift für Hans-Peter Liebmann"
~person:"Cavusgil, Erin"
~person:"Meyer, Anton"
~person:"Sharma, Piyush"
~subject:"Consumer behaviour"
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Search: subject:"Customer relationship management"
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Consumer behaviour
Beziehungsmarketing
9
Relationship marketing
9
Konsumentenverhalten
4
Customer satisfaction
3
Kundenzufriedenheit
3
Lieferantenmanagement
3
Supplier relationship management
3
Confidence
2
Dienstleistungsqualität
2
Innovation management
2
Innovationsmanagement
2
Service quality
2
Social relations
2
Soziale Beziehungen
2
Vertrauen
2
Age similarity
1
Aging population
1
Alternde Bevölkerung
1
Ansteckungseffekt
1
Arbeitsverhalten
1
Austauschtheorie
1
Beschwerdemanagement
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Bevölkerungsentwicklung
1
Calculative trust
1
China
1
Cognition
1
Complaint contagion
1
Complaint intention
1
Complaint management
1
Contagion effect
1
Customer citizenship behavior
1
Customer expenditure
1
Customer integration
1
Customer loyalty
1
Customer participation
1
Customer retention
1
Customers
1
Demographic development
1
Demographic similarity
1
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Cavusgil, Erin
Meyer, Anton
Sharma, Piyush
Balaji, M. S.
6
Roy, Sanjit
6
McLean, Graeme J.
5
Veloutsou, Cleopatra
5
Chebat, Jean-Charles
4
Ko, Eunju
4
Aiello, Gaetano
3
Andreini, Daniela
3
Black, Iain
3
Filieri, Raffaele
3
Gupta, Suraksha
3
Gustafsson, Anders
3
Harrigan, Paul
3
Kim, Kyung Hoon
3
Lervik-Olsen, Line
3
Mandler, Timo
3
Osei-Frimpong, Kofi
3
Pedeliento, Giuseppe
3
Roy, Rajat
3
Woisetschläger, David
3
Wünderlich, Nancy V.
3
Aksoy, Lerzan
2
Al-Nabhani, Khalid
2
Andreassen, Tor W.
2
Babin, Barry J.
2
Baker, Thomas L.
2
Barnes, Donald C.
2
Bazi, Saleh
2
Bose, Sunny
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Cambra-Fierro, Jesús
2
Chan, Kimmy Wa
2
Chen, Pei-Chi
2
Chi, Nai-Wen
2
Ciuchita, Robert
2
Cossío-Silva, Francisco-José
2
Dahana, Wirawan Dony
2
Davvetas, Vasileios
2
Dawes, John
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Diamantopoulos, Adamantios
2
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Journal of business research : JBR
Zukunftsperspektiven für das Handelsmanagement : Konzepte, Instrumente, Trends ; Festschrift für Hans-Peter Liebmann
Journal of service management
2
Alles Marketing oder was? : Wie Marketing zentrale Unternehmenswerte im 21. Jahrhundert schafft!
1
Journal of retailing and consumer services
1
Kilts Center for Marketing at Chicago Booth – Nielsen Dataset Paper Series
1
Kongressband
1
The journal of product & brand management
1
The journal of services marketing
1
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ECONIS (ZBW)
4
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1
The impact of demographic similarity on customers in a service setting
Cavusgil, Erin
;
Yayla, Serdar
;
Kutlubay, Omer Cem
; …
- In:
Journal of business research : JBR
139
(
2022
),
pp. 145-160
Persistent link: https://www.econbiz.de/10013194162
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
When in Rome! : complaint contagion effect in multi-actor service ecosystems
Chen, Ke
;
Chen, Jianxun
;
Zhan, Wu
;
Sharma, Piyush
- In:
Journal of business research : JBR
121
(
2020
),
pp. 628-641
Persistent link: https://www.econbiz.de/10012417383
Saved in:
4
Managing customer relationships in the emerging markets : guanxi as a driver of Chinese customer loyalty
Lee, Liane W. Y.
;
Tang, Yiming
;
Yip, Leslie S. C.
; …
- In:
Journal of business research : JBR
86
(
2018
),
pp. 356-365
Persistent link: https://www.econbiz.de/10011855359
Saved in:
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