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~isPartOf:"Journal of business research : JBR"
~subject:"Appraisal Theory of Emotions"
~subject:"Relationship marketing"
~type_genre:"Aufsatz in Zeitschrift"
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Appraisal Theory of Emotions
Relationship marketing
Switching behaviour
14
Wechselverhalten
14
Beziehungsmarketing
6
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Switching costs
4
Lieferantenmanagement
2
Loyalty
2
Supplier relationship management
2
Affective commitment
1
Alternative attractiveness
1
Arbeitszufriedenheit
1
Asymmetric information
1
Asymmetrische Information
1
B-to-B-Marketing
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Beschwerdemanagement
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Bundling strategy
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Business-to-business marketing
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Börsenkurs
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China
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Confidence
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Corporate culture
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Cross-channel free riding
1
Cross-cultural relations
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Cross-cultural theory
1
Cultural identity
1
Cultural personal values
1
Customer commitment
1
Customer switching cost
1
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1
Emotion
1
Employee retention
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Aufsatz in Zeitschrift
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7
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English
7
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Chebat, Jean-Charles
2
Beatty, Sharon E.
1
Blut, Markus
1
Borges, Adilson
1
Castro, Ignacio
1
Cziehso, Gerrit Paul
1
Davidow, Moshe
1
Haj-Salem, Narjes
1
Hopkins, Christopher D.
1
Jiraporn, Pornsit
1
Kukar-Kinney, Monika
1
Lee, Sang Mook
1
Northington, William Magnus
1
Padgett, Daniel
1
Picón, Araceli
1
Roldán, José L.
1
Schäfers, Tobias
1
Song, Hakjoon
1
Williams, Zac
1
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Journal of business research : JBR
Journal of retailing and consumer services
5
The journal of business & industrial marketing
4
The journal of services marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
3
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
3
Journal of service management
3
Psychology & marketing
3
The service industries journal
3
Asia Pacific journal of marketing and logistics
2
International journal of business information systems : IJBIS
2
International journal of hospitality management
2
International journal of industrial organization
2
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Inventi impact: retailing & consumer services
2
Journal of financial services marketing : JFSM
2
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
2
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
2
Journal of organizational computing and electronic commerce
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Journal of retailing
2
Journal of service research : JSR
2
Journal of service theory and practice : JSTP
2
Journal of the Academy of Marketing Science
2
Managing service quality : MSQ ; an international journal
2
Marketing intelligence & planning
2
Marketing letters : a journal of research in marketing
2
Paradigm : the journal of Institute of Management Technology
2
Service business
2
Services marketing quarterly
2
The journal of applied business research
2
Accounting research journal
1
Applied economics letters
1
Asia Pacific business review
1
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
1
Business and Economic Research : BER
1
Decision
1
Electronic markets : the international journal on networked business
1
EuroMed journal of business
1
European business review
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ECONIS (ZBW)
7
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1
Cultural personal values and
switching
costs
perceptions : beyond Hofstede
Blut, Markus
;
Beatty, Sharon E.
;
Northington, William Magnus
- In:
Journal of business research : JBR
150
(
2022
),
pp. 339-353
Persistent link: https://www.econbiz.de/10013365721
Saved in:
2
Customer concentration and stock price crash risk
Lee, Sang Mook
;
Jiraporn, Pornsit
;
Song, Hakjoon
- In:
Journal of business research : JBR
110
(
2020
),
pp. 327-346
Persistent link: https://www.econbiz.de/10012237860
Saved in:
3
Buyer dependence in B2B relationships : the role of supplier investments, commitment form, and trust
Padgett, Daniel
;
Hopkins, Christopher D.
;
Williams, Zac
- In:
Journal of business research : JBR
119
(
2020
),
pp. 13-24
Persistent link: https://www.econbiz.de/10012416923
Saved in:
4
Free no more : investigating customer reactions to unexpected free-to-fee switches
Cziehso, Gerrit Paul
;
Schäfers, Tobias
;
Kukar-Kinney, …
- In:
Journal of business research : JBR
101
(
2019
),
pp. 229-242
Persistent link: https://www.econbiz.de/10012103251
Saved in:
5
The relationship between satisfaction and loyalty : a mediator analysis
Picón, Araceli
;
Castro, Ignacio
;
Roldán, José L.
- In:
Journal of business research : JBR
67
(
2014
)
5
,
pp. 746-751
Persistent link: https://www.econbiz.de/10010363348
Saved in:
6
The double-edged sword : the positive and negative effects of swithcing costs on customer exit and revenge
Haj-Salem, Narjes
;
Chebat, Jean-Charles
- In:
Journal of business research : JBR
67
(
2014
)
6
,
pp. 1106-1113
Persistent link: https://www.econbiz.de/10010364518
Saved in:
7
More on the role of
switching
costs
in service markets : a research note
Chebat, Jean-Charles
;
Davidow, Moshe
;
Borges, Adilson
- In:
Journal of business research : JBR
64
(
2011
)
8
,
pp. 823-829
Persistent link: https://www.econbiz.de/10009229004
Saved in:
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