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~isPartOf:"Journal of business research : JBR"
~subject:"Customer satisfaction"
~subject:"Operations Research"
~subject:"Strukturgleichungsmodell"
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Customer satisfaction
Operations Research
Strukturgleichungsmodell
Measurement
72
Messung
72
Consumer behaviour
24
Konsumentenverhalten
24
Scale development
14
Beziehungsmarketing
11
Operations research
11
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Betriebliche Kennzahl
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Financial ratio
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Kundenzufriedenheit
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Service quality
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Factor analysis
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Cadogan, John W.
2
Diamantopoulos, Adamantios
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Gudergan, Siegfried P.
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Ayanso, Anteneh
1
Baehre, Sven
1
Breivik, Einar
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Hadwich, Karsten
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Howell, Roy D.
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Journal of business research : JBR
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
22
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
17
Journal of retailing and consumer services
12
International journal of productivity and quality management : IJPQM
10
Total quality management & business excellence
10
The service industries journal
9
SpringerLink / Bücher
8
Quality management journal : QMJ
7
Tourism management : research, policies, practice
7
Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
The TQM journal : the international review of organizational improvement
6
Gabler Edition Wissenschaft
5
International journal of contemporary hospitality management
5
International journal of hospitality management
5
International journal of services and operations management
5
The journal of services marketing
5
Journal of air transport management
4
Journal of modelling in management
4
Journal of service management
4
Management science : journal of the Institute for Operations Research and the Management Sciences
4
Modern analysis of customer surveys : with applications using R
4
Services marketing quarterly
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
3
International entrepreneurship and management journal
3
International journal of business and globalisation : IJBG
3
International journal of production research
3
International journal of quality & reliability management
3
International journal of quality and service sciences
3
International journal of services, economics and management
3
Journal of marketing management : MM
3
Journal of targeting, measurement and analysis for marketing
3
Journal of the Academy of Marketing Science
3
Journal of travel and tourism marketing
3
Journal of vacation marketing : an international journal
3
Managing service quality : MSQ ; an international journal
3
Metamorphosis : a journal of management research
3
Passauer Diskussionspapiere
3
Schriftenreihe Wirtschaftsinformatik : Diskussionsbeitrag ...
3
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ECONIS (ZBW)
22
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1
Measuring service quality with text analytics : considering both importance and performance of consumer opinions on social and non-social online platforms
Lu, Lin
;
Xu, Pei
;
Wang, Yen-Yao
;
Wang, Yu
- In:
Journal of business research : JBR
169
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014468560
Saved in:
2
The Drucker intangibles measurement system : an academic perspective
Crosby, Lawrence A.
;
Ghanbarpour, Tohid
- In:
Journal of business research : JBR
155
(
2023
)
2
,
pp. 1-12
Persistent link: https://www.econbiz.de/10013492788
Saved in:
3
Customer mindset metrics : a systematic evaluation of the net promoter score (NPS) vs. alternative calculation methods
Baehre, Sven
;
O'Dwyer, Michele
;
O'Malley, Lisa
;
Story, …
- In:
Journal of business research : JBR
149
(
2022
),
pp. 353-362
Persistent link: https://www.econbiz.de/10013325614
Saved in:
4
A Rasch analysis of service performance in a tourism context
Brush, Gregory J.
;
Soutar, Geoffrey N.
- In:
Journal of business research : JBR
139
(
2022
),
pp. 338-353
Persistent link: https://www.econbiz.de/10013194445
Saved in:
5
Leveraging non-respondent data in customer satisfaction modeling
Zihayat, Morteza
;
Ayanso, Anteneh
;
Davoudi, Heidar
; …
- In:
Journal of business research : JBR
135
(
2021
),
pp. 112-126
Persistent link: https://www.econbiz.de/10012643990
Saved in:
6
Measuring customer experience quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
7
Conceptualizing and measuring the "strategy execution" construct
Oliveira, Carla Albuquerque de
;
Carneiro, Jorge Manoel …
- In:
Journal of business research : JBR
105
(
2019
),
pp. 333-344
Persistent link: https://www.econbiz.de/10012128517
Saved in:
8
Estimation issues with PLS and CBSEM : where the bias lies!
Sarstedt, Marko
;
Hair, Joseph F.
;
Ringle, Christian M.
; …
- In:
Journal of business research : JBR
69
(
2016
)
10
,
pp. 3998-4010
Persistent link: https://www.econbiz.de/10011553860
Saved in:
9
Problems with formative and higher-order reflective variables
Lee, Nick
;
Cadogan, John W.
- In:
Journal of business research : JBR
66
(
2013
)
2
,
pp. 242-247
Persistent link: https://www.econbiz.de/10009715040
Saved in:
10
A cross-cultural application of the affective response to consumption scale : investigating US-American and Austrian passengers on long-haul flights
Ganglmair-Wooliscroft, Alexandra
;
Wooliscroft, Ben
- In:
Journal of business research : JBR
66
(
2013
)
6
,
pp. 765-770
Persistent link: https://www.econbiz.de/10009740456
Saved in:
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