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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungsqualität"
~subject:"Einzelhandel"
~subject:"Event-Marketing"
~subject:"Markenartikel"
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Dienstleistungsqualität
Einzelhandel
Event-Marketing
Markenartikel
Beziehungsmarketing
648
Relationship marketing
648
Consumer behaviour
401
Konsumentenverhalten
401
Brand management
150
Markenführung
150
Customer satisfaction
149
Kundenzufriedenheit
149
Brand image
113
Markenimage
113
Service quality
112
Social Web
102
Social web
102
Customer integration
89
Kundenintegration
88
Lieferantenmanagement
84
Supplier relationship management
84
Brand
81
Internet marketing
78
Online-Marketing
78
Customer value
54
Innovation
54
Kundenwert
54
Retail trade
50
Emotion
48
Firm performance
47
Unternehmenserfolg
47
Marketing management
46
Marketingmanagement
46
Online retailing
45
Online-Handel
45
Confidence
40
Vertrauen
40
Customer experience
39
Beschwerdemanagement
38
Complaint management
38
Social media
37
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Online availability
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Undetermined
181
Free
5
Type of publication
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Article
233
Book / Working Paper
1
Type of publication (narrower categories)
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Article in journal
234
Aufsatz in Zeitschrift
234
Collection of articles of several authors
1
Conference paper
1
Conference proceedings
1
Konferenzbeitrag
1
Konferenzschrift
1
Sammelwerk
1
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Language
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English
234
Author
All
Balaji, M. S.
5
McLean, Graeme J.
4
Roy, Sanjit
4
Babin, Barry J.
3
Brakus, J. Joško
3
Chebat, Jean-Charles
3
Gustafsson, Anders
3
Japutra, Arnold
3
McColl-Kennedy, Janet R.
3
Scheinbaum, Angeline Close
3
Winklhofer, Heidi
3
Aiello, Gaetano
2
Al-Nabhani, Khalid
2
Alamanos, Eleftherios
2
Andreini, Daniela
2
Arnold, Todd J.
2
Augusto, Mário Gomes
2
Choi, Sunmee
2
Dawes, John
2
De Keyser, Arne
2
Evanschitzky, Heiner
2
Ewing, Michael
2
Fetscherin, Marc
2
Gaganpreet Singh
2
Gallan, Andrew S.
2
Giebelhausen, Michael
2
Grewal, Dhruv
2
Hutzinger, Clemens
2
Javornik, Ana
2
Kaltcheva, Velitchka D.
2
Ko, Eunju
2
Krishnan, Balaji C.
2
Kukar-Kinney, Monika
2
Lacey, Russell
2
Lervik-Olsen, Line
2
Mahr, Dominik
2
Mattila, Anna S.
2
Molinillo, Sebastian
2
Monroe, Kent B.
2
Mrad, Mona
2
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Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
387
International journal of hospitality management
159
The journal of services marketing
111
The service industries journal
90
Journal of hospitality marketing & management
89
The journal of brand management : an international journal
83
International journal of contemporary hospitality management
82
Journal of travel and tourism marketing
77
The journal of product & brand management
76
Tourism management : research, policies, practice
67
Journal of retailing
62
Services marketing quarterly
61
SpringerLink / Bücher
58
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
58
Cogent business & management
57
Journal of strategic marketing
57
Marketing intelligence & planning
55
The international review of retail, distribution and consumer research
54
Journal of service management
53
Journal of service research : JSR
53
Asia Pacific journal of marketing and logistics
50
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
49
International journal of retail & distribution management
48
Service business
48
Psychology & marketing
46
International journal of retail and distribution management
43
European journal of marketing : EJM
39
The TQM journal : the international review of organizational improvement
38
Industrial marketing management : the international journal for industrial and high-tech firms
37
Journal of the Academy of Marketing Science
34
Journal of service research
33
International journal of event and festival management
31
Journal of marketing
30
International journal of quality and service sciences
28
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
28
The international journal of bank marketing : IJBM
28
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
27
Journal of air transport management
25
Journal of hospitality and tourism insights
25
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ECONIS (ZBW)
234
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1
Emotional arousal in customer
experience
: a dynamic view
Caruelle, Delphine
;
Shams, Poja
;
Gustafsson, Anders
; …
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-12
Persistent link: https://www.econbiz.de/10014535197
Saved in:
2
Transcending reality : introducing mental time travel experiences and their ability to influence brand outcomes
Barhorst, Jennifer Brannon
;
McLean, Graeme J.
;
Krey, Nina
; …
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014304064
Saved in:
3
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
4
You fooled me, so I'll tell you about myself! : personnel-related brand betrayal experiences and disclosure of personal information
Teck Ming Tan
;
Salo, Jari
;
Aspara, Jaakko
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014536191
Saved in:
5
Connecting the dots between brand equity and brand loyalty for retailers : the mediating roles of brand attitudes and word-of-mouth communication
Troiville, Julien
- In:
Journal of business research : JBR
177
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014551996
Saved in:
6
On the antipodes of love and hate : the conception and measurement of brand polarization
Osuna Ramírez, Sergio Andrés
;
Veloutsou, Cleopatra
; …
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014555852
Saved in:
7
Feeling rewarded and entitled to be served : understanding the influence of self- versus regular checkout on customer loyalty
Nusrat, Farhana
;
Huang, Yanliu
- In:
Journal of business research : JBR
170
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014534518
Saved in:
8
Measuring customer
experience
quality : the EXQ scale revisited
Kuppelwieser, Volker
;
Klaus, Philipp
- In:
Journal of business research : JBR
126
(
2021
),
pp. 624-633
Persistent link: https://www.econbiz.de/10012494329
Saved in:
9
Strategic orientation towards digitization to improve supermarket loyalty in an omnichannel context
Cuesta-Valiño, Pedro
;
Gutiérrez-Rodríguez, Pablo
; …
- In:
Journal of business research : JBR
156
(
2023
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013534155
Saved in:
10
The growing importance of customer-centric support services for improving customer
experience
Sheth, Jagdish N.
;
Jain, Varsha
;
Ambika, Anupama
- In:
Journal of business research : JBR
164
(
2023
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014303770
Saved in:
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