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~isPartOf:"Journal of business research : JBR"
~subject:"Dienstleistungssektor"
~subject:"United Kingdom"
~type_genre:"Article in journal"
~type_genre:"Fallstudie"
~type_genre:"Handbuch"
~type_genre:"Working Paper"
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Dienstleistungssektor
United Kingdom
Dienstleistungsqualität
252
Service quality
252
Customer satisfaction
143
Kundenzufriedenheit
143
Consumer behaviour
120
Konsumentenverhalten
120
Beziehungsmarketing
108
Relationship marketing
108
Beschwerdemanagement
47
Complaint management
47
Customer service
38
Kundenservice
38
Service industry
28
Service failure
24
Service recovery
21
Viral marketing
19
Virales Marketing
19
Emotion
18
Customer integration
17
Einzelhandel
17
Kundenintegration
17
Retail trade
17
Brand management
15
Markenführung
15
Online retailing
14
Online-Handel
14
Satisfaction
14
Brand image
12
Firm performance
12
Gesundheitswesen
12
Health care system
12
Markenimage
12
Product quality
12
Produktqualität
12
Unternehmenserfolg
12
China
11
Customer experience
11
Health care
11
Gesundheitsversorgung
10
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Article
30
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Article in journal
Fallstudie
Handbuch
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30
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English
30
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Wünderlich, Nancy V.
2
Abney, Alexandra K.
1
Ali, Faizan
1
Anderson, Laurel
1
Andreassen, Tor W.
1
Anning-Dorson, Thomas
1
Barnes, Donald C.
1
Biggemann, Sergio
1
Bogicevic, Vanja
1
Bone, Sterling
1
Boukis, Achilleas
1
Bowen, David E.
1
Brengman, Malaika
1
Bustos-Contell, Elisabeth
1
Cai, Ruiying
1
Capriello, Antonella
1
Cepeda-Carrión, Ignacio
1
Chang, Woojung
1
Chen, Pei-Chi
1
Chi, Nai-Wen
1
Chiu, Chun-Chen
1
Chou, Cindy Yunshin
1
Christ-Brendemühl, Sonja
1
Chung, Henry F. L.
1
Climent-Serrano, Salvador
1
Collier, Joel E.
1
Crotts, John C.
1
Cruz-Ros, Sonia
1
Davis, Boyd
1
De Keyser, Arne
1
Dennis, Alan
1
Fombelle, Paul W.
1
Gallan, Andrew S.
1
Gauquier, Laurens de
1
Gauri, Dinesh Kumar
1
Golmohammadi, Alireza
1
Gonzalez-Cruz, Tomas F.
1
Gregoire, Yany
1
Gustafsson, Anders
1
Hagebölling, Mona
1
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Journal of business research : JBR
The journal of services marketing
43
The service industries journal
41
Journal of retailing and consumer services
26
Journal of service management
23
Services marketing quarterly
22
International journal of hospitality management
20
Journal of service research : JSR
20
Journal of service research
19
CHE research paper
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
18
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
13
International journal of contemporary hospitality management
12
International journal of quality & reliability management
12
Discussion paper series / IZA
10
European journal of operational research : EJOR
10
International journal of quality and service sciences
10
Journal of service theory and practice : JSTP
10
Discussion paper / Centre for Economic Policy Research
9
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
9
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
9
Journal of the Academy of Marketing Science
9
Journal of marketing management : MM
8
Benchmarking : an international journal ; BIJ
7
Discussion paper
7
Health care management review : HCM review
7
Journal of health organization and management
7
The TQM journal : the international review of organizational improvement
7
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
International journal of services and operations management : IJSOM
6
International journal of services technology and management
6
Journal of hospitality marketing & management
6
Managing service quality : MSQ ; an international journal
6
Psychology & marketing
6
The economic journal : the journal of the Royal Economic Society
6
Working papers / Centre for Market and Public Organisation
6
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ECONIS (ZBW)
30
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30
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1
Unintended consequences of humanoid service robots : a case study of public service organizations
Wang, Yazhu Maggie
;
Matook, Sabine
;
Dennis, Alan
- In:
Journal of business research : JBR
174
(
2024
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014549165
Saved in:
2
Towards an evaluation framework for inclusive technological innovation in social and health care services
Wilson-Nash, Carolyn
;
Pavlopoulou, Ismini
- In:
Journal of business research : JBR
179
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014555901
Saved in:
3
The blame shift : robot service failures hold service firms more accountable
Ryoo, Yuhosua
;
Jeon, Yongwoog Andy
;
Kim, WooJin
- In:
Journal of business research : JBR
171
(
2024
),
pp. 1-14
Persistent link: https://www.econbiz.de/10014535999
Saved in:
4
Mitigating immediate and lagged effects of customer mistreatment on service failure and sabotage : critical roles of service recovery behaviors
Wang, I-An
;
Chen, Pei-Chi
;
Chi, Nai-Wen
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10013468630
Saved in:
5
Appropriate service robots in exchange and communal relationships
Chang, Woojung
;
Kim, Kyoungmi
- In:
Journal of business research : JBR
141
(
2022
),
pp. 462-474
Persistent link: https://www.econbiz.de/10013168036
Saved in:
6
In-home service consumption : a systematic review, integrative framework and future research agenda
Tsiotsou, Rodoula H.
;
Boukis, Achilleas
- In:
Journal of business research : JBR
145
(
2022
),
pp. 49-64
Persistent link: https://www.econbiz.de/10013197878
Saved in:
7
Transformative hospitality services : a conceptualization and development of organizational dimensions
Gallan, Andrew S.
;
Kabadayi, Sertan
;
Ali, Faizan
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 171-183
Persistent link: https://www.econbiz.de/10012643724
Saved in:
8
From stopping to shopping : an observational study comparing a humanoid service robot with a tablet service kiosk to attract and convert shoppers
Brengman, Malaika
;
Gauquier, Laurens de
;
Willems, Kim
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 263-274
Persistent link: https://www.econbiz.de/10012643754
Saved in:
9
The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement
Jong, Ad de
;
Schepers, Jeroen J. L.
;
Lages, Cristiana R.
; …
- In:
Journal of business research : JBR
134
(
2021
),
pp. 601-617
Persistent link: https://www.econbiz.de/10012643924
Saved in:
10
Tactical termination of contractual services : an analysis of the phenomenon and its determinants
Hagebölling, Mona
;
Seegebarth, Barbara
; …
- In:
Journal of business research : JBR
137
(
2021
),
pp. 170-181
Persistent link: https://www.econbiz.de/10012665754
Saved in:
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