//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of business research : JBR"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject:"customer citizenship behavior"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Arbeitsverhalten
5
Beziehungsmarketing
5
Consumer behaviour
5
Konsumentenverhalten
5
Relationship marketing
5
Work behaviour
5
Customer citizenship behavior
4
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Beschwerdemanagement
2
Complaint management
2
Customer participation
2
Arbeitsmobilität
1
Behavioral economics
1
Behaviour
1
Brand community identification (BCI)
1
Brand management
1
Customer citizenship behavior (CCB)
1
Customer integration
1
Customer service
1
Customer uncivil behavior
1
Customer's turnover intention
1
Economic ethics
1
Employee extra-role behavior
1
Ethical clime
1
Ethics
1
Ethik
1
Indebtedness
1
Interpersonal attraction
1
Kundenintegration
1
Kundenservice
1
Labour mobility
1
Markenführung
1
Mediation analysis
1
Moral disengagement
1
Moral identity
1
Other customer service recovery
1
Personality psychology
1
more ...
less ...
Online availability
All
Undetermined
4
Type of publication
All
Article
5
Type of publication (narrower categories)
All
Article in journal
5
Aufsatz in Zeitschrift
5
Language
All
English
5
Author
All
Agnihotri, Arpita
1
Baker, Melissa A.
1
Bhattacharya, Saurabh
1
Chan, Kimmy Wa
1
Chu, Candace
1
Cossío-Silva, Francisco-José
1
Gong, Taeshik
1
Gupta, Suraksha
1
Hogreve, Jens
1
Kim, Kawon
1
Mandl, Leonhard
1
Revilla Camacho, Maria Angeles
1
Sharma, Piyush
1
Vega Vázquez, Manuela
1
more ...
less ...
Published in...
All
Journal of business research : JBR
Journal of retailing and consumer services
4
International journal of hospitality management
3
Service business
3
Journal of Business Research
2
Journal of Consumer Marketing
2
Journal of hospitality marketing & management
2
Journal of service theory and practice
2
The journal of consumer marketing
2
Cogent business & management
1
Corporate reputation review
1
Corporate social responsibility and environmental management
1
Economic research
1
Eurasian business perspectives : proceedings of the 26th and 27th Eurasia Business and Economics Society Conferences
1
Finance research letters
1
International journal of business and economics
1
International journal of consumer studies
1
Inventi impact: retailing & consumer services
1
Journal of Services Marketing
1
Journal of business ethics : JOBE
1
Journal of financial services marketing
1
Journal of marketing for higher education
1
Journal of strategic marketing
1
Market : review for marketing theory and practice
1
Psychology & marketing
1
Service science
1
Social Responsibility Journal
1
South Asian journal of management : SAJM
1
The journal of asset management
1
The journal of product & brand management
1
The journal of services marketing
1
The service industries journal
1
Tourism management : research, policies, practice
1
Young consumers : insight and ideas for responsible marketers
1
more ...
less ...
Source
All
ECONIS (ZBW)
5
Showing
1
-
5
of
5
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Do morally disengaged employees withdraw from customer-oriented citizenship behavior in response to customers' uncivil behavior?
Agnihotri, Arpita
;
Bhattacharya, Saurabh
;
Gupta, Suraksha
- In:
Journal of business research : JBR
165
(
2023
),
pp. 1-15
Persistent link: https://www.econbiz.de/10014331848
Saved in:
2
Demystifying the impact of customer participation on citizenship behaviors through interpersonal attraction and its contingencies
Chan, Kimmy Wa
;
Gong, Taeshik
;
Sharma, Piyush
;
Chu, Candace
- In:
Journal of business research : JBR
150
(
2022
),
pp. 297-310
Persistent link: https://www.econbiz.de/10013365716
Saved in:
3
Paying it forward : the influence of other customer service recovery on future co-creation
Kim, Kawon
;
Baker, Melissa A.
- In:
Journal of business research : JBR
121
(
2020
),
pp. 604-615
Persistent link: https://www.econbiz.de/10012417381
Saved in:
4
Buffering effects of brand community identification in service failures : the role of customer citizenship behaviors
Mandl, Leonhard
;
Hogreve, Jens
- In:
Journal of business research : JBR
107
(
2020
),
pp. 130-137
Persistent link: https://www.econbiz.de/10012156727
Saved in:
5
Customer participation and citizenship behavior effects on turnover intention
Revilla Camacho, Maria Angeles
;
Vega Vázquez, Manuela
; …
- In:
Journal of business research : JBR
68
(
2015
)
7
,
pp. 1607-1611
Persistent link: https://www.econbiz.de/10011298891
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->