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~isPartOf:"Journal of consumer behaviour : an international research review"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Technological forecasting & social change : an international journal"
~subject:"Relationship marketing"
~type_genre:"Article in journal"
~type_genre:"Case study"
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Relationship marketing
Consumer behaviour
788
Konsumentenverhalten
787
Beziehungsmarketing
111
Customer satisfaction
111
Kundenzufriedenheit
111
Dienstleistungsqualität
101
Service quality
101
Social Web
92
Social web
92
Hotel industry
77
Hotellerie
77
Emotion
64
Gastronomie
58
Restaurant industry
58
Brand image
56
Markenimage
56
Online retailing
50
Online-Handel
50
Internet marketing
49
Online-Marketing
49
Innovation adoption
48
USA
48
United States
48
Brand management
46
Innovationsakzeptanz
46
Markenführung
46
Viral marketing
44
Virales Marketing
44
Confidence
40
Vertrauen
39
Advertising effects
34
Werbewirkung
34
Personality psychology
33
Persönlichkeitspsychologie
33
Beschwerdemanagement
30
Complaint management
30
Environmental consciousness
30
Umweltbewusstsein
30
E-commerce
28
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111
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Article in journal
Case study
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111
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English
111
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Mavondo, Felix
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Han, Heesup
3
Jin, Naehyun Paul
3
Lee, Seonjeong
3
Line, Nathaniel D.
3
Tanford, Sarah
3
Assaker, Guy
2
Baloglu, Seyhmus
2
Caputa, Wiesława
2
Cham Tat Huei
2
Chen, Shih-Chih
2
Goh, Ben
2
Hajli, Nick
2
Kim, Mi Ran
2
Kim, Min-Seong
2
Lim, Weng Marc
2
Lin, Chieh-Peng
2
Mattila, Anna S.
2
Nadeem, Waqar
2
O'Connor, Peter
2
Qu, Hailin
2
Tang, Liang
2
Teck Ming Tan
2
Abubakar, Binta
1
Agbemabiese, George Cudjoe
1
Ahammad, Mohammad F.
1
Ahn, Jiseon
1
Akhtar, Nadeem
1
Akram, Muhammad Shakaib
1
Al-Ansi, Amr
1
Al-Hawari, Mohd Ahmad
1
Ali Eliwa, Rasha
1
Amirkhanpour, Monaliz
1
Baker, Mandi
1
Baker, Melissa A.
1
Balaji, M. S.
1
Ball, A. Dwayne
1
Bang, Nguyen
1
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Journal of consumer behaviour : an international research review
Journal of hospitality marketing & management
Technological forecasting & social change : an international journal
Journal of retailing and consumer services
459
Journal of business research : JBR
335
International journal of hospitality management
164
The journal of services marketing
116
The journal of product & brand management
97
The journal of brand management : an international journal
77
Journal of the Academy of Marketing Science
76
Psychology & marketing
74
Cogent business & management
72
Asia Pacific journal of marketing and logistics
68
International journal of contemporary hospitality management
68
Journal of retailing
66
Journal of travel and tourism marketing
66
The service industries journal
63
Journal of strategic marketing
60
Industrial marketing management : the international journal for industrial and high-tech firms
55
Journal of service management
55
Journal of marketing
51
Marketing intelligence & planning
51
European journal of marketing : EJM
50
Journal of service research : JSR
49
International journal of retail & distribution management
48
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
48
Services marketing quarterly
48
Tourism management : research, policies, practice
47
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
46
The international review of retail, distribution and consumer research
46
International journal of internet marketing and advertising : IJIMA
44
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
42
The international journal of bank marketing : IJBM
41
Service business
40
International journal of retail and distribution management
39
International journal of electronic marketing and retailing : IJEMR
38
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
36
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
36
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
36
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
35
International journal of electronic customer relationship management : IJECRM
32
Journal of promotion management : innovations in planning and applied research
32
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ECONIS (ZBW)
111
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71
Complaint or recommendation? : the impact of customers' state and trait goal orientations on customer engagement behaviors
Chen, Xinxin
;
Yu, Hongyan
;
Gentry, James W.
;
Yu, Fang
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
2
,
pp. 187-194
Persistent link: https://www.econbiz.de/10011685078
Saved in:
72
From "hypercritics" to "happy campers" : who complains the most in fine dining restaurants?
Khalilzadeh, Jalayer
;
Ghahramani, Ladan
;
Tabari, Saloomeh
- In:
Journal of hospitality marketing & management
26
(
2017
)
5
,
pp. 451-473
Persistent link: https://www.econbiz.de/10011753984
Saved in:
73
Customer engagement behaviors in hospitality : customer-based antecedents
Romero, Jaime
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 565-584
Persistent link: https://www.econbiz.de/10011754044
Saved in:
74
Does customer experience management pay off? : evidence from local versus global hotel brands in South Korea
Yoon, Sung-Joon
;
Lee, Hyong-june
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 585-605
Persistent link: https://www.econbiz.de/10011754045
Saved in:
75
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
76
Influence of list of values on customer needs, satisfaction, and return intention in ethnic restaurants
Thienhirun, Supimmas
;
Chung, Sulin
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 868-888
Persistent link: https://www.econbiz.de/10011784158
Saved in:
77
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
78
Low‐price guarantees as advertisement strategy and compensation policy : the more, the better?
Haesevoets, Tessa
;
Van Hiel, Alain
;
Onraet, Emma
; …
- In:
Journal of consumer behaviour : an international …
16
(
2017
)
5
,
pp. 389-402
Persistent link: https://www.econbiz.de/10011814798
Saved in:
79
Constituents and consequences of smart customer experience in retailing
Roy, Sanjit
;
Balaji, M. S.
;
Sadeque, Saalem
;
Bang, Nguyen
; …
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 257-270
Persistent link: https://www.econbiz.de/10011899384
Saved in:
80
B2C smart retailing : a consumer-focused value-based analysis of interactions and synergies
Vrontis, Demetris
;
Thrassou, Alkis
;
Amirkhanpour, Monaliz
- In:
Technological forecasting & social change : an …
124
(
2017
),
pp. 271-282
Persistent link: https://www.econbiz.de/10011899385
Saved in:
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