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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
~isPartOf:"Journal of service research"
~subject:"Konsumgüter"
~subject:"Künstliche Intelligenz"
~subject:"Sales promotion"
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Search: subject_exact:"Retourenmanagement"
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Konsumgüter
Künstliche Intelligenz
Sales promotion
Customer service
35
Kundenservice
35
Dienstleistungsqualität
20
Service quality
20
Customer satisfaction
19
Kundenzufriedenheit
19
Beziehungsmarketing
18
Relationship marketing
18
Consumer behaviour
16
Konsumentenverhalten
16
Dienstleistungssektor
9
Service industry
9
Beschwerdemanagement
7
Complaint management
7
USA
7
United States
7
Emotion
6
Salespeople
5
Verkaufspersonal
5
Arbeitsverhalten
4
Dienstleistung
4
Robot
4
Roboter
4
Services
4
Work behaviour
4
frontline employees
4
Satisfaction
3
Zufriedenheit
3
service encounter
3
Anforderungsprofil
2
Arbeitskräfte
2
Artificial intelligence
2
Customer integration
2
Experiment
2
Intelligence
2
Intelligenz
2
Kundenintegration
2
Mobile communications
2
Mobilkommunikation
2
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Bagozzi, Richard P.
1
Brady, Michael K.
1
Filieri, Raffaele
1
Goodman, Joseph K.
1
Herzog, Walter
1
Huang, Ming-Hui
1
Irwin, Julie R.
1
Li, Yulei
1
Lin, Zhibin
1
Lu, Xiaoqian
1
Nicolao, Leonardo
1
Peck, Joann
1
Shu, Suzanne B.
1
Troebs, Cord-Christian
1
Wagner, Tillmann
1
Yang, Xingwei
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Journal of service research
Journal of retailing and consumer services
5
Psychology & marketing
4
International journal of hospitality management
3
Journal of service management
3
Leveraging AI and emotional intelligence in contemporary business organizations
3
Journal of business research : JBR
2
Technological forecasting & social change : an international journal
2
The service industries journal
2
... für Dummies
1
AI impacts in digital consumer behavior
1
AI-driven marketing research and data analytics
1
Advances in business information systems and analytics (ABISA) book series
1
Amfiteatru economic : an economic and business research periodical
1
Artificial intelligence in marketing
1
Autohaus
1
Contemporary studies of risks in emerging technology, part A
1
Entrepreneurial business and economics review : EBER
1
European research studies
1
Facetten der Digitalisierung : Chancen und Herausforderungen für Mensch und Management
1
Geschäftsmodelle - Wertschöpfung - Transformation
1
Grundwissen
1
Impact of globalization and advanced technologies on online business models
1
Information systems research : ISR
1
International journal of business
1
International journal of business performance management
1
International journal of consumer studies
1
International journal of production research
1
International journal of services, economics and management
1
Journal of hospitality marketing & management
1
Journal of marketing
1
Journal of marketing research
1
Journal of service theory and practice
1
Journal of service theory and practice : JSTP
1
Journal of the Academy of Marketing Science
1
Managing service quality : MSQ ; an international journal
1
Marketing : ZFP ; journal of research and management
1
NBER working paper series
1
Omega : the international journal of management science
1
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ECONIS (ZBW)
5
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1
Do customer discounts affect frontline employees?
Troebs, Cord-Christian
;
Wagner, Tillmann
;
Herzog, Walter
- In:
Journal of service research
24
(
2021
)
3
,
pp. 390-404
Persistent link: https://www.econbiz.de/10012592945
Saved in:
2
AI service and emotion : editorial
Bagozzi, Richard P.
;
Brady, Michael K.
;
Huang, Ming-Hui
- In:
Journal of service research
25
(
2022
)
4
,
pp. 499-504
Persistent link: https://www.econbiz.de/10013395989
Saved in:
3
Customer emotions in service robot encounters : a hybrid machine-human intelligence approach
Filieri, Raffaele
;
Lin, Zhibin
;
Li, Yulei
;
Lu, Xiaoqian
; …
- In:
Journal of service research
25
(
2022
)
4
,
pp. 614-629
Persistent link: https://www.econbiz.de/10013396024
Saved in:
4
Happiness for sale : do experiential purchases make consumers happier than material purchases?
Nicolao, Leonardo
;
Irwin, Julie R.
;
Goodman, Joseph K.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
2
,
pp. 188-198
Persistent link: https://www.econbiz.de/10003880176
Saved in:
5
The effect of mere touch on perceived ownership
Peck, Joann
;
Shu, Suzanne B.
- In:
Journal of consumer research : JCR ; an …
36
(
2009/10
)
3
,
pp. 434-447
Persistent link: https://www.econbiz.de/10003895835
Saved in:
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