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~isPartOf:"Journal of customer behaviour"
~subject:"Konsumentenverhalten"
~subject:"Markenführung"
~subject:"Service quality"
~type_genre:"Aufsatz in Zeitschrift"
~type_genre:"Graue Literatur"
~type_genre:"Hochschulschrift"
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Konsumentenverhalten
Markenführung
Service quality
Customer value
7
Kundenwert
7
Consumer behaviour
5
Beziehungsmarketing
3
Relationship marketing
3
B-to-B-Marketing
2
Business-to-business marketing
2
Dienstleistungsqualität
2
Großbritannien
2
Salespeople
2
United Kingdom
2
Verkaufspersonal
2
2007
1
Arzneimittel
1
Capital goods
1
Case study
1
Commitment
1
Consumer attitudes
1
Customer behaviour
1
Customer satisfaction
1
Customer service
1
Customer service experience
1
Deutschland
1
Distance selling
1
Distanzhandel
1
Emotion
1
Germany
1
Human-Computer Interaction (HCI)
1
Investitionsgüter
1
Kundenservice
1
Kundenzufriedenheit
1
Meta-Analyse
1
Meta-analysis
1
Mobile Anwendung
1
Mobile application
1
Mobile communications
1
Mobile phone
1
Mobile service
1
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Aufsatz in Zeitschrift
Graue Literatur
Hochschulschrift
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5
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English
5
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All
Caemmerer, Barbara
1
Ervasti, Mari
1
Helkkula, Anu
1
Hennigs, Nadine
1
Kassubek, Martin
1
Kelleher, Carol
1
Kuhnle, Jennifer C.
1
Mulki, Jay P.
1
Pankalla, Lars
1
Seegebarth, Barbara
1
Vieira, Valter Afonso
1
Wiedmann, Klaus-Peter
1
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Journal of customer behaviour
Journal of business research : JBR
42
Journal of retailing and consumer services
40
International journal of hospitality management
20
Industrial marketing management : the international journal for industrial and high-tech firms
17
The service industries journal
15
The journal of product & brand management
12
International journal of contemporary hospitality management
9
Journal of service management
9
Journal of service research : JSR
9
Journal of strategic marketing
8
Service business
8
The journal of services marketing
8
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
8
Cogent business & management
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
Technological forecasting & social change : an international journal
7
Journal of hospitality and tourism insights
6
Journal of marketing
6
Journal of marketing analytics : JMA
6
Journal of marketing research : JMR
6
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
6
Tourism management : research, policies, practice
6
Asia Pacific journal of marketing and logistics
5
Business horizons
5
European journal of marketing : EJM
5
International journal of services and operations management
5
Journal of service theory and practice : JSTP
5
Journal of the Academy of Marketing Science
5
Journal of travel and tourism marketing
5
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
5
Marketing theory
5
The TQM journal : the international review of organizational improvement
5
The journal of brand management : an international journal
5
Australasian marketing journal
4
Gabler Edition Wissenschaft
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of consumer studies
4
International journal of electronic commerce : IJEC
4
Journal of air transport management
4
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ECONIS (ZBW)
5
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1
Understanding and predicting customer behaviour : framework of value dimensions in mobile services
Ervasti, Mari
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 135-158
Persistent link: https://www.econbiz.de/10010233764
Saved in:
2
Antecedents and consequences of perceived value : a meta-analytical perspective
Vieira, Valter Afonso
- In:
Journal of customer behaviour
12
(
2013
)
2/3
,
pp. 111-133
Persistent link: https://www.econbiz.de/10010233769
Saved in:
3
The two minds of the buyer : the difference in expectations and perceptions towards sales personnel in turbulent market contexts
Kuhnle, Jennifer C.
;
Caemmerer, Barbara
;
Mulki, Jay P.
- In:
Journal of customer behaviour
11
(
2012
)
2
,
pp. 167-179
Persistent link: https://www.econbiz.de/10009664024
Saved in:
4
Online distribution of pharmaceuticals: investigating relations of consumers' value perception, online shopping attitudes and behaviour in an e-pharmacy context
Wiedmann, Klaus-Peter
;
Hennigs, Nadine
;
Pankalla, Lars
; …
- In:
Journal of customer behaviour
9
(
2010
)
2
,
pp. 175-199
Persistent link: https://www.econbiz.de/10003989259
Saved in:
5
Circularity of customer service experience and customer perceived value
Helkkula, Anu
;
Kelleher, Carol
- In:
Journal of customer behaviour
9
(
2010
)
1
,
pp. 37-53
Persistent link: https://www.econbiz.de/10003965734
Saved in:
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