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~isPartOf:"Journal of financial services marketing : JFSM"
~isPartOf:"Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction"
~isPartOf:"SpringerLink / Bücher"
~person:"Rajaobelina, Lova"
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Search: "Customer relationship management"
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Beziehungsmarketing
4
Relationship marketing
4
Bank
2
Confidence
2
Customer satisfaction
2
Dienstleistungsqualität
2
E-commerce
2
Electronic Banking
2
Electronic Commerce
2
Electronic banking
2
Kundenzufriedenheit
2
Service quality
2
Vertrauen
2
relationship marketing
2
Banks
1
Commitment
1
Consumer behaviour
1
Cooperative bank
1
Customer experience
1
Financial cooperatives
1
Financial services
1
Finanzdienstleistung
1
Genossenschaftsbank
1
Internet
1
Konsumentenverhalten
1
Lieferantenmanagement
1
M-banking
1
Mobile communications
1
Mobile phone
1
Mobile services
1
Mobilkommunikation
1
Mobiltelefon
1
Online relationship quality
1
Supplier relationship management
1
Trust
1
Website
1
Website characteristics
1
e-services
1
financial services industry
1
installed trust
1
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Rajaobelina, Lova
Fink, Klaus-J.
4
Gil Saura, Irene
4
Ricard, Line
4
Bruhn, Manfred
3
Brun, Isabelle
3
Foscht, Thomas
3
Hadwich, Karsten
3
Kumar, V.
3
Murthi, B. P. S.
3
Pompe, Hans-Georg
3
Stauss, Bernd
3
Swoboda, Bernhard
3
Agariya, Arun Kumar
2
Bebber, Suélen
2
Bejou, Azam
2
Belz, Christian
2
Bergeron, Jasmin
2
Blut, Markus
2
Caruana, Albert
2
Chen, Tser-yieth
2
Dangelmaier, Wilhelm
2
Dannenberg, Holger
2
Durkin, Mark
2
Ematinger, Reinhard
2
Ennew, Christine T.
2
Evanschitzky, Heiner
2
Faßnacht, Martin
2
Fernandes, Teresa
2
Gebhardt-Seele, Stephan
2
Grewal, Dhruv
2
Harrison, Tina
2
Hartleb, Vivian
2
Hartline, Michael D.
2
Helmke, Stefan
2
Hönle, Jan Helmut
2
Keuper, Frank
2
Lindsey-Mullikin, Joan
2
Maas, Peter
2
Meier, Andreas
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Journal of financial services marketing : JFSM
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
SpringerLink / Bücher
The international journal of bank marketing : IJBM
2
International journal of bank marketing
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
The service industries journal
1
Tourism management perspectives : TMP
1
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ECONIS (ZBW)
4
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1
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
2
Online relationship quality : testing an integrative and comprehensive model in the banking industry
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
- In:
Journal of relationship marketing : innovations & …
15
(
2016
)
4
,
pp. 219-246
Persistent link: https://www.econbiz.de/10011633635
Saved in:
3
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
4
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
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