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~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Aspara, Jaakko"
~person:"Barari, Mojtaba"
~person:"Boateng, Sheena Lovia"
~person:"Brennan, Ross"
~person:"Samad, Sarminah"
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Search: subject:"customer relationship management"
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Beziehungsmarketing
6
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6
Consumer behaviour
3
Konsumentenverhalten
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Confidence
2
Customer satisfaction
2
Dienstleistungsqualität
2
Kundenzufriedenheit
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Lieferantenmanagement
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trust
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Aspara, Jaakko
Barari, Mojtaba
Boateng, Sheena Lovia
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Samad, Sarminah
Murthi, B. P. S.
3
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Journal of financial services marketing : JFSM
Journal of retailing and consumer services
2
AMS - advanced marketing series
1
Advanced marketing series
1
Asia Pacific journal of marketing and logistics
1
Australasian marketing journal : AMJ ; official journal of the Australia-New Zealand Marketing Academy (ANZMAC)
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Industrial marketing management : the international journal for industrial and high-tech firms
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Journal of business research : JBR
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Journal of customer behaviour
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ECONIS (ZBW)
6
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1
Exploring customer's mobile banking experiences and expectations among generations X, Y and Z
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 1-13
Persistent link: https://www.econbiz.de/10012298246
Saved in:
2
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
3
The customer experience ecosystem in two cultural contexts
Barari, Mojtaba
;
Furrer, Olivier
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 234-243
Persistent link: https://www.econbiz.de/10011975370
Saved in:
4
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
5
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
6
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
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