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~isPartOf:"Journal of financial services marketing : JFSM"
~person:"Brennan, Ross"
~person:"Pitt, Leyland F."
~person:"Rajaobelina, Lova"
~subject:"Employee retention"
~subject:"Relationship marketing"
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Employee retention
Relationship marketing
Beziehungsmarketing
6
Confidence
3
Financial services
3
Finanzdienstleistung
3
Vertrauen
3
Bank
2
Customer satisfaction
2
Kundenzufriedenheit
2
relationship marketing
2
B-to-B-Marketing
1
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1
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Brennan, Ross
Pitt, Leyland F.
Rajaobelina, Lova
Murthi, B. P. S.
3
Bergeron, Jasmin
2
Brun, Isabelle
2
Caruana, Albert
2
Durkin, Mark
2
Harrison, Tina
2
Maas, Peter
2
Rehman, Mohsin Abdur
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Ricard, Line
2
Samad, Sarminah
2
Shams, Ghazal
2
Steffes, Erin M.
2
Abu-Salim, Taghreed
1
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1
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1
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1
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Altarifi, Shadi
1
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Baqer, Samar M.
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Chircop, Saviour
1
Clark, Victoria
1
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1
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Journal of financial services marketing : JFSM
Business horizons
4
The international journal of bank marketing : IJBM
3
AMS review : official publication of the Academy of Marketing Science
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
Journal of business research : JBR
1
Journal of customer behaviour
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service theory and practice
1
Journal of the Operational Research Society : OR
1
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
1
Psychology & marketing
1
Qualitative market research : an international journal
1
The journal of consumer marketing
1
The journal of management development
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The service industries journal
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Tourism management perspectives : TMP
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ECONIS (ZBW)
6
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1
Towards a better understanding of mobile banking : the impact of customer experience on trust and commitment
Rajaobelina, Lova
;
Brun, Isabelle
;
Tep, Sandrine Prom
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 141-152
Persistent link: https://www.econbiz.de/10011975268
Saved in:
2
Impact of website characteristics on relationship quality : a comparison of banks financial cooperatives
Brun, Isabelle
;
Rajaobelina, Lova
;
Ricard, Line
; …
- In:
Journal of financial services marketing : JFSM
22
(
2017
)
4
,
pp. 141-149
Persistent link: https://www.econbiz.de/10011815903
Saved in:
3
Trust in cross-cultural b2b financial service relationships : the role of shared values
Houjeir, Roudaina
;
Brennan, Ross
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 90-102
Persistent link: https://www.econbiz.de/10011537492
Saved in:
4
An integrative model of installed online trust in the financial services industry
Rajaobelina, Lova
;
Ricard, Line
;
Bergeron, Jasmin
; …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
3
,
pp. 186-197
Persistent link: https://www.econbiz.de/10010497765
Saved in:
5
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
6
Personal acquaintances and salespeople in financial services : differences between customers and friends
Bäckström, Lars
;
Pitt, Leyland F.
;
Campbell, Colin
; …
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
1
,
pp. 26-39
Persistent link: https://www.econbiz.de/10003903410
Saved in:
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