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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Brand image"
~subject:"Corporate reputation"
~subject:"Employee retention"
~subject:"Personal banking"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Brand image
Corporate reputation
Employee retention
Personal banking
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
9
Electronic Banking
8
Electronic banking
8
Customer value
4
Firmenimage
4
Großbritannien
4
Kundenwert
4
Markenimage
4
Salespeople
4
USA
4
United Kingdom
4
United States
4
Verkaufspersonal
4
banking
4
loyalty
4
trust
4
Betriebliche Wertschöpfung
3
Customer experience
3
E-commerce
3
Electronic Commerce
3
Emotion
3
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6
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Article
18
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Aufsatz in Zeitschrift
Article in journal
18
Case study
1
Fallstudie
1
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English
18
Author
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Caruana, Albert
2
Durkin, Mark
2
Aspara, Jaakko
1
Boateng, Sheena Lovia
1
Chircop, Saviour
1
Clark, Victoria
1
Crowe, Joe
1
Devlin, James
1
El-Manstrly, Dahlia
1
Hansen, Håvard
1
Konietzny, Jirka
1
Lafi, Adel Shehadah
1
Liu, Tsung-Chi
1
Matthews, Claire
1
McKechnie, Sally
1
Menon, Kalyani
1
Moin, S. M. A.
1
Moutinho, Luiz
1
Mukerjee, Kaushik
1
Murray, David
1
Murray, Lisa
1
Narteh, Bedman
1
Ndubisi, Nelson Oly
1
Nyman, Henrich
1
O'Connor, Aidan
1
O'Donnell, Aodheen
1
Paton, Robert A.
1
Pitt, Leyland F.
1
Pérez, Andrea
1
Rather, Raouf Ahmad
1
Rehman, Mohsin Abdur
1
Rodríguez del Bosque, Ignacio A.
1
Samad, Sarminah
1
Sand, Jo Are
1
Shams, Ghazal
1
Srandberg, Christer
1
Tamimi, Hussain A. Hassan al-
1
Tikkanen, Henrikki
1
Uddin, Md. Hamid
1
Vella, Joseph
1
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Published in...
All
Journal of financial services marketing : JFSM
Journal of business research : JBR
116
Journal of retailing and consumer services
93
The journal of product & brand management
78
The journal of brand management : an international journal
72
International journal of hospitality management
51
Asia Pacific journal of marketing and logistics
32
Cogent business & management
32
The international journal of bank marketing : IJBM
30
Psychology & marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
Journal of hospitality marketing & management
26
Journal of travel and tourism marketing
25
European journal of marketing : EJM
24
Marketing intelligence & planning
23
Journal of strategic marketing
21
The journal of services marketing
21
International journal of contemporary hospitality management
18
International journal of internet marketing and advertising : IJIMA
18
The service industries journal
17
Journal of marketing management : MM
16
Journal of promotion management : innovations in planning and applied research
16
Journal of business ethics : JOBE
15
Tourism management : research, policies, practice
15
Journal of marketing communications
14
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
14
Services marketing quarterly
14
The journal of business & industrial marketing
14
Global business review
13
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
13
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
13
Journal of service management
13
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
12
Journal of the Academy of Marketing Science
12
European journal of marketing
11
The international review of retail, distribution and consumer research
11
Journal of global marketing
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of marketing management : JMM ; journal of the Academy of Marketing
10
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
10
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Source
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ECONIS (ZBW)
18
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1
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18
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date (oldest first)
1
The impact of the magnitude of service failure and complaint handling on satisfaction and brand credibility in the banking industry
Shams, Ghazal
;
Rehman, Mohsin Abdur
;
Samad, Sarminah
; …
- In:
Journal of financial services marketing : JFSM
25
(
2020
)
1/2
,
pp. 25-34
Persistent link: https://www.econbiz.de/10012298251
Saved in:
2
Corporate greed : its effect on customer satisfaction, corporate social responsibility and corporate reputation among bank customers
Caruana, Albert
;
Vella, Joseph
;
Konietzny, Jirka
; …
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
3/4
,
pp. 226-233
Persistent link: https://www.econbiz.de/10011975366
Saved in:
3
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
4
The magic of branding : the role of "pledge", "turn" and "prestige" in fostering consumer trust in financial services
Moin, S. M. A.
;
Devlin, James
;
McKechnie, Sally
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 113-126
Persistent link: https://www.econbiz.de/10011537494
Saved in:
5
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
6
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
7
Customer values and CSR image in the banking industry
Pérez, Andrea
;
Rodríguez del Bosque, Ignacio A.
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
1
,
pp. 46-61
Persistent link: https://www.econbiz.de/10011298753
Saved in:
8
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
9
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
10
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
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