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~isPartOf:"Journal of financial services marketing : JFSM"
~subject:"Employee retention"
~subject:"Personal banking"
~type_genre:"Aufsatz in Zeitschrift"
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Search: subject:"customer relationship management"
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Employee retention
Personal banking
Beziehungsmarketing
70
Relationship marketing
70
Consumer behaviour
23
Konsumentenverhalten
23
Financial services
21
Finanzdienstleistung
21
Customer satisfaction
17
Kundenzufriedenheit
17
Bank
16
Dienstleistungsqualität
12
Service quality
12
Confidence
11
Vertrauen
11
Privatkundengeschäft
10
Bank marketing
9
Bankmarketing
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banking
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loyalty
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trust
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Aufsatz in Zeitschrift
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Durkin, Mark
2
Aspara, Jaakko
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Boateng, Sheena Lovia
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Caruana, Albert
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Clark, Victoria
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Crowe, Joe
1
El-Manstrly, Dahlia
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Hansen, Håvard
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Liu, Tsung-Chi
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Nyman, Henrich
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O'Donnell, Aodheen
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Paton, Robert A.
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Pitt, Leyland F.
1
Sand, Jo Are
1
Srandberg, Christer
1
Tikkanen, Henrikki
1
Vella, Josepha
1
Veloutsou, Cleopatra
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Wahlberg, Olof
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Wu, Li-Wei
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Journal of financial services marketing : JFSM
The international journal of bank marketing : IJBM
22
Journal of retailing and consumer services
14
International journal of hospitality management
10
The journal of services marketing
10
Die Bank
9
Journal of business research : JBR
9
The service industries journal
8
European journal of marketing : EJM
6
Marketing intelligence & planning
6
Services marketing quarterly
6
The journal of business & industrial marketing
6
International journal of bank marketing
5
Journal of service management
5
Global business review
4
Journal of hospitality marketing & management
4
Journal of service research : JSR
4
Vision : the journal of business perspective
4
Asia Pacific journal of marketing and logistics
3
Bank-Praktiker : rechtssicher, revisionsfest, risikogerecht
3
Economic research
3
European management journal
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of business excellence
3
Journal of business ethics : JOBE
3
Journal of customer behaviour
3
Journal of service research
3
Psychology & marketing
3
The TQM journal : the international review of organizational improvement
3
The journal of personal selling & sales management : JPSSM
3
Total quality management & business excellence
3
African journal of economic and management studies : AJEMS
2
Bank-Archiv : Zeitschrift für das gesamte Bank- und Börsenwesen : journal of banking and financial research
2
Business and Economic Research : BER
2
Cogent business & management
2
European research studies
2
GITAM journal of management : a quarterly publication of GITAM Institute of Management
2
International business review : the official journal of the European International Business Academy
2
International journal of applied business and economic research
2
International journal of business excellence : IJBEX
2
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ECONIS (ZBW)
13
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date (oldest first)
1
The impact of brand experience, service quality and perceived value on word of mouth of retail bank customers : investigating the mediating effect of loyalty
Mukerjee, Kaushik
- In:
Journal of financial services marketing : JFSM
23
(
2018
)
1
,
pp. 12-24
Persistent link: https://www.econbiz.de/10011888476
Saved in:
2
Online relationship marketing and affective customer commitment : the mediating role of trust
Boateng, Sheena Lovia
;
Narteh, Bedman
- In:
Journal of financial services marketing : JFSM
21
(
2016
)
2
,
pp. 127-140
Persistent link: https://www.econbiz.de/10011537496
Saved in:
3
Effects of commitment on intentional loyalty at the person-to-person and person-to-firm levels
Srandberg, Christer
;
Wahlberg, Olof
;
Öhman, Peter
- In:
Journal of financial services marketing : JFSM
20
(
2015
)
3
,
pp. 191-207
Persistent link: https://www.econbiz.de/10011480279
Saved in:
4
On the potential for Twitter to add value in retail bank relationships
Murray, Lisa
;
Durkin, Mark
;
Worthington, Steve
;
Clark, …
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
4
,
pp. 277-290
Persistent link: https://www.econbiz.de/10010497731
Saved in:
5
Elements of a talent strategy for effective relationship building : a study among bank sales and service providers
Vella, Josepha
;
Caruana, Albert
;
Pitt, Leyland F.
- In:
Journal of financial services marketing : JFSM
19
(
2014
)
2
,
pp. 118-131
Persistent link: https://www.econbiz.de/10010497774
Saved in:
6
An empirical investigation of the relative effect of trust and switching costs on service loyalty in the UK retail banking industry
El-Manstrly, Dahlia
;
Paton, Robert A.
;
Veloutsou, Cleopatra
- In:
Journal of financial services marketing : JFSM
16
(
2011/12
)
2
,
pp. 101-110
Persistent link: https://www.econbiz.de/10009385067
Saved in:
7
The interrelationship of stock ownership and customer relationship volume : case of a Nordic retail bank
Aspara, Jaakko
;
Nyman, Henrich
;
Tikkanen, Henrikki
- In:
Journal of financial services marketing : JFSM
14
(
2009/10
)
3
,
pp. 203-217
Persistent link: https://www.econbiz.de/10003916757
Saved in:
8
Antecedents to customer satisfaction with financial services : the moderating effects of the Need to Evaluate
Hansen, Håvard
;
Sand, Jo Are
- In:
Journal of financial services marketing : JFSM
13
(
2008/09
)
3
,
pp. 234-244
Persistent link: https://www.econbiz.de/10003802568
Saved in:
9
Relationship disconnect in retail banking
Durkin, Mark
;
O'Donnell, Aodheen
;
Crowe, Joe
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
4
,
pp. 260-271
Persistent link: https://www.econbiz.de/10003698394
Saved in:
10
Customer retention and cross-buying in the banking industry : an integration of service attributes, satisfaction and trust
Liu, Tsung-Chi
;
Wu, Li-Wei
- In:
Journal of financial services marketing : JFSM
12
(
2007/08
)
2
,
pp. 132-145
Persistent link: https://www.econbiz.de/10003697763
Saved in:
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