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~isPartOf:"Journal of global marketing"
~isPartOf:"Journal of service research : JSR"
~subject:"Interkulturelles Management"
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Search: "Dienstleistungsqualität"
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Interkulturelles Management
Dienstleistungsqualität
118
Service quality
118
Customer satisfaction
62
Kundenzufriedenheit
62
Consumer behaviour
54
Konsumentenverhalten
54
Beziehungsmarketing
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Relationship marketing
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Complaint management
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service recovery
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service failure
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customer satisfaction
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Lieferantenmanagement
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Barry, James M.
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Brady, Michael K.
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Chase, Richard B.
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Doney, Patricia M.
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McColl-Kennedy, Janet R.
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Journal of global marketing
Journal of service research : JSR
International journal of hospitality management
5
The journal of services marketing
5
International journal of contemporary hospitality management
2
Journal of international marketing
2
Journal of service theory and practice : JSTP
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Tourism management : research, policies, practice
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A Research Agenda for Service Marketing
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Asia Pacific journal of marketing and logistics
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Employee relations
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International journal of business and globalisation : IJBG
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Journal of health organization and management
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
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Journal of hospitality and tourism insights
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Journal of public policy & marketing : JPP & M ; an annual publ. of the Division of Research, Graduate School of Business Administration, University of Michigan
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Journal of service management
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Operations management research : OMR ; advancing practice through theory
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ECONIS (ZBW)
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Geysers or bubbling hot springs? : a cross-cultural examination of customer rage from Eastern and Western perspectives
Patterson, Paul G.
;
Brady, Michael K.
;
McColl-Kennedy, …
- In:
Journal of service research : JSR
19
(
2016
)
3
,
pp. 243-259
Persistent link: https://www.econbiz.de/10011665370
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2
Cross-cultural examination of relationship quality
Barry, James M.
;
Doney, Patricia M.
- In:
Journal of global marketing
24
(
2011
)
4
,
pp. 305-323
Persistent link: https://www.econbiz.de/10009377180
Saved in:
3
Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Reimann, Martin
;
Lünemann, Ulrich F.
;
Chase, Richard B.
- In:
Journal of service research : JSR
11
(
2008/09
)
1
,
pp. 63-73
Persistent link: https://www.econbiz.de/10003750015
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