Uncertainty avoidance as a moderator of the relationship between perceived service quality and customer satisfaction
Martin Reimann; Ulrich F. Lünemann; Richard B. Chase
| Year of publication: |
2008
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|---|---|
| Authors: | Reimann, Martin ; Lünemann, Ulrich F. ; Chase, Richard B. |
| Published in: |
Journal of service research : JSR. - Thousand Oaks, CA : SAGE Publications, ISSN 1094-6705, ZDB-ID 1490069-5. - Vol. 11.2008/09, 1, p. 63-73
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| Subject: | Dienstleistungsmarketing | Services marketing | Dienstleistungsqualität | Service quality | Kundenzufriedenheit | Customer satisfaction | Kulturelle Identität | Cultural identity | Lieferantenmanagement | Supplier relationship management | Interkulturelles Management | Cross-cultural management |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10003750015