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~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of retailing and consumer services"
~isPartOf:"NBER working paper series"
~subject:"Dienstleistungsqualität"
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Search: subject_exact:"Consumer+behaviour"
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Dienstleistungsqualität
Consumer behaviour
2,797
Konsumentenverhalten
2,796
Beziehungsmarketing
543
Relationship marketing
543
Einzelhandel
485
Retail trade
485
Customer satisfaction
390
Kundenzufriedenheit
390
Online retailing
370
Online-Handel
370
Brand management
326
Markenführung
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Service quality
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Brand image
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Markenimage
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Prentice, Catherine
10
Quach, Sara
5
Rokonuzzaman, Md
4
Harun, Ahasan
3
Hollebeek, Linda D.
3
Jebarajakirthy, Charles
3
Mattila, Anna S.
3
Park, Jungkun
3
Paul, Justin
3
Söderlund, Magnus
3
Thaichon, Paramaporn
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Babin, Barry J.
2
Bilgihan, Anil
2
Borges, Adilson
2
Cioppi, Marco
2
Cuny, Caroline
2
Davari, Arezoo
2
El-Adly, Mohammed Ismail
2
El-Manstrly, Dahlia
2
Fernandes, Teresa
2
Francioni, Barbara
2
Gohary, Ali
2
Gong, Taeshik
2
Ha, Sejin
2
Hamzelu, Bahman
2
Han, Heesup
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Hanks, Lydia
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Islam, Jamid Ul
2
Iyer, Pramod
2
Japutra, Arnold
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Karande, Kiran
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Ladhari, Riadh
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Laroche, Michel
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Le, Hoang T. P. M.
2
Line, Nathaniel D.
2
Liu, Matthew Tingchi
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Loureiro, Sandra Maria Correia
2
Lunardo, Renaud
2
Miao, Li
2
Molinillo, Sebastian
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National Bureau of Economic Research
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Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing and consumer services
NBER working paper series
International journal of hospitality management
193
Journal of business research : JBR
111
The journal of services marketing
106
Journal of hospitality marketing & management
77
International journal of contemporary hospitality management
76
Journal of travel and tourism marketing
64
Services marketing quarterly
64
The service industries journal
62
Journal of service research : JSR
47
Cogent business & management
45
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
40
Service business
36
Journal of service management
32
Asia Pacific journal of marketing and logistics
31
Tourism management : research, policies, practice
30
The international journal of bank marketing : IJBM
29
International journal of quality and service sciences
28
Journal of air transport management
27
International journal of services and operations management
26
Psychology & marketing
26
International journal of services, economics and management
25
The TQM journal : the international review of organizational improvement
24
European journal of marketing : EJM
22
International journal of electronic marketing and retailing : IJEMR
22
Journal of retailing
22
Journal of service research
22
Total quality management & business excellence
22
Journal of the Academy of Marketing Science
21
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
20
International journal of quality & reliability management
20
Journal of internet commerce
20
Journal of strategic marketing
20
Managing service quality : MSQ ; an international journal
20
Journal of Asian finance, economics and business : JAFEB
19
International journal of business information systems : IJBIS
18
International journal of retail and distribution management
18
Journal of hospitality and tourism insights
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ECONIS (ZBW)
291
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1
Enhance understandings of Online Food Delivery's service quality with online reviews
Ma, Bohao
;
Wong, Yiik Diew
;
Teo, Chee Chong
;
Wang, Ziyang
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014460837
Saved in:
2
Exploring the influence mechanism of chatbot-expressed humor on service satisfaction in online customer service
Xie, Yuguang
;
Liang, Changyong
;
Zhou, Peiyu
;
Jiang, Li
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014460852
Saved in:
3
The way to generate customer citizenship behavior with customer experience
Le, Hoang T. P. M.
;
Kim, Dongyoup
;
Park, Jungkun
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460861
Saved in:
4
Exploring the effects of value co-creation strategies in event services on attendees' citizenship behaviors : the roles of customer empowerment and psychological ownership
Zhang, Xingyi
;
Singh, Smita
;
Li, Jing
;
Shao, Xiaolong
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014460864
Saved in:
5
Integrated banking channel service quality (IBCSQ) : role of IBCSQ for building consumers' relationship quality and brand equity
Sreejesh, S.
- In:
Journal of retailing and consumer services
76
(
2024
),
pp. 1-13
Persistent link: https://www.econbiz.de/10014460872
Saved in:
6
Demonstrating the influencing factors and outcomes of customer experience in omnichannel retail
Zhang, Xueting
;
Park, Younggeun
;
Park, Jaejin
;
Zhang, Hao
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-10
Persistent link: https://www.econbiz.de/10014462160
Saved in:
7
Uncovering the quality factors driving the success of mobile payment apps
Yi, Jisu
;
Kim, Jongdae
;
Oh, Yun Kyung
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462180
Saved in:
8
Determining influence of service quality on user identification, belongingness, and satisfaction on mobile social media : insight from emotional attachment perspective
Pang, Hua
;
Zhang, Kaige
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-11
Persistent link: https://www.econbiz.de/10014462295
Saved in:
9
S-O-R based experiential framework for measuring in-store customer satisfaction in non-fuel retailing
Shamim, Amjad
;
Muhammad Farrukh Abid
;
Ahmad, Farooq
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-20
Persistent link: https://www.econbiz.de/10014462298
Saved in:
10
The study of brand loyalty and switching cost on OTT bundled service choice : focusing on reference-dependent preferences in the saturated market
Kim, Kyungah
;
Kim, Junghun
- In:
Journal of retailing and consumer services
77
(
2024
),
pp. 1-9
Persistent link: https://www.econbiz.de/10014462320
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