//--> //--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS"
~isPartOf:"Services marketing quarterly"
~isPartOf:"The journal of services marketing"
~subject:"Beziehungsmarketing"
~subject:"Wahrnehmung"
~subject:"customer satisfaction"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Servicequalität"
Narrow search
Delete all filters
| 6 applied filters
Year of publication
From:
To:
Subject
All
Beziehungsmarketing
Wahrnehmung
customer satisfaction
Dienstleistungsqualität
379
Service quality
379
Customer satisfaction
223
Kundenzufriedenheit
223
Consumer behaviour
190
Konsumentenverhalten
190
Relationship marketing
160
Customer service
69
Kundenservice
69
Dienstleistungssektor
66
Service industry
66
Beschwerdemanagement
42
Complaint management
42
Services
41
Dienstleistung
39
service quality
27
Dienstleistungsmarketing
26
Services marketing
26
Einzelhandel
23
Retail trade
23
Customer experience
22
Arbeitszufriedenheit
20
Brand management
20
Emotion
20
Job satisfaction
20
Markenführung
20
USA
20
United States
20
Customer integration
17
Kundenintegration
17
Confidence
16
Satisfaction
16
Vertrauen
16
Brand image
15
Markenimage
15
Viral marketing
15
Virales Marketing
15
Gesundheitsversorgung
14
Health care
14
more ...
less ...
Online availability
All
Undetermined
107
Free
2
Type of publication
All
Article
174
Type of publication (narrower categories)
All
Article in journal
174
Aufsatz in Zeitschrift
174
Language
All
English
174
Author
All
Klaus, Philipp
5
Choi, Beom Joon
4
Gilboa, Shaked
3
Johnson, Lester W.
3
Leisen Pollack, Birgit
3
Mattila, Anna S.
3
Quach, Sara
3
Rho, Taeseok
3
Shin, Hyunju
3
Aksoy, Lerzan
2
Basso, Kenny
2
Benoit, Sabine
2
Bruce, Helen L.
2
Carter, Leanne
2
D'Alessandro, Steven
2
Gray, David
2
Greene, Henry
2
Gustafsson, Anders
2
Hollebeek, Linda D.
2
Holloway, Betsy Bugg
2
Kim, Hyun Sik
2
McColl-Kennedy, Janet R.
2
Prentice, Catherine
2
Suh, Munshik
2
Tesfom, Goitom
2
Thaichon, Paramaporn
2
Vilnai-Yavetz, Iris
2
Wang, Edward Shih-tse
2
Abney, Alexandra K.
1
Adjei, Mavis T.
1
Aggarwal, Praveen
1
Ahmad, Fauziah Sh.
1
Ahmad, Hassan
1
Ahn, Jinwoo
1
Akamavi, Raphaël K.
1
Alexandrov, Aliosha
1
Ali, Fayaz
1
Alkire, Linda
1
Arrivabene, Lorena Silva
1
Arteaga-Moreno, Francisco
1
more ...
less ...
Published in...
All
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
Services marketing quarterly
The journal of services marketing
Journal of retailing and consumer services
184
International journal of hospitality management
126
Journal of business research : JBR
104
The service industries journal
78
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
72
Journal of hospitality marketing & management
64
Journal of travel and tourism marketing
52
Journal of service research : JSR
50
International journal of contemporary hospitality management
49
Service business
43
Journal of service management
37
Cogent business & management
36
International journal of services and operations management
34
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
31
The TQM journal : the international review of organizational improvement
31
Total quality management & business excellence
30
Tourism management : research, policies, practice
30
International journal of services, economics and management
28
International journal of productivity and quality management : IJPQM
27
Journal of service research
27
Journal of strategic marketing
27
Industrial marketing management : the international journal for industrial and high-tech firms
26
The international journal of bank marketing : IJBM
25
Managing service quality : MSQ ; an international journal
24
International journal of quality and service sciences
23
Journal of the Academy of Marketing Science
23
Marketing intelligence & planning
23
Asia Pacific journal of marketing and logistics
22
Journal of air transport management
22
International journal of electronic customer relationship management : IJECRM
21
Psychology & marketing
20
International journal of electronic marketing and retailing : IJEMR
19
International journal of quality & reliability management
18
Journal of service theory and practice : JSTP
18
Journal for global business advancement : JGBA
16
Journal of marketing
16
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
16
more ...
less ...
Source
All
ECONIS (ZBW)
174
Showing
1
-
10
of
174
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Service agent driven co-created caring in chat-based customer service encounters
Heinonen, Johanna
;
Sthapit, Erose
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 1-24
Persistent link: https://www.econbiz.de/10014513536
Saved in:
2
Exploring antecedents and outcomes of customer engagement among elite football fans
Winell, Erik
- In:
Services marketing quarterly
44
(
2023
)
2/3
,
pp. 167-187
Persistent link: https://www.econbiz.de/10014320367
Saved in:
3
Metaverse : shifting the reality of services
Gleim, Mark
;
McCullough, Heath
;
Ferrell, Odies C.
; …
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 13-27
Persistent link: https://www.econbiz.de/10014473577
Saved in:
4
Service mega-disruptions : a conceptual model and research agenda
Vredenburg, Jessica
;
Kapitan, Sommer
;
Jang, Sharon
- In:
The journal of services marketing
38
(
2024
)
1
,
pp. 131-144
Persistent link: https://www.econbiz.de/10014473598
Saved in:
5
A framework to improve the digital customer experience in complex services
Kandil, Omnia
;
Dessart, Laurence
;
Standaert, Willem
; …
- In:
Services marketing quarterly
45
(
2024
)
1
,
pp. 25–54
Persistent link: https://www.econbiz.de/10014513537
Saved in:
6
"From fail to prevail" : how a salesperson's communication sentiment influences consumer forgiveness in service failures focusing on the role of consumer self-construal
Luo, Jieqiong
;
Yoo, Je Eun
;
Park, Jeong Eun
- In:
Journal of global scholars of marketing science : …
34
(
2024
)
2
,
pp. 231-252
Persistent link: https://www.econbiz.de/10014511630
Saved in:
7
Language-related stereotype threat, customers' well-being and its outcome
Malik, Aaminah Zaman
;
Paswan, Audhesh
- In:
The journal of services marketing
37
(
2023
)
7
,
pp. 895-910
Persistent link: https://www.econbiz.de/10014333405
Saved in:
8
The nexus among mobile-app quality (M-app-QUAL), brand relationship, brand advocacy, and brand equity in the retail industry
Chowdhury, Fairuz
;
Swaminathan, Srinivasan
- In:
Services marketing quarterly
44
(
2023
)
4
,
pp. 277-308
Persistent link: https://www.econbiz.de/10014418062
Saved in:
9
Neurophysiological responses to robot-human interactions in retail stores
Rancati, Gaia
;
Maggioni, Isabella
- In:
The journal of services marketing
37
(
2023
)
3
,
pp. 261-275
Persistent link: https://www.econbiz.de/10014228964
Saved in:
10
Guest editorial: investigating the effect of the physical context on customer experience
Bruce, Helen L.
;
Krolikowska, Ewa
;
Rooney, Tara
- In:
The journal of services marketing
37
(
2023
)
6
,
pp. 689-699
Persistent link: https://www.econbiz.de/10014314391
Saved in:
1
2
3
4
5
6
7
8
9
10
Next
Last
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->