Language-related stereotype threat, customers' well-being and its outcome
Year of publication: |
2023
|
---|---|
Authors: | Malik, Aaminah Zaman ; Paswan, Audhesh |
Published in: |
The journal of services marketing. - Bradford : Emerald, ISSN 2054-1651, ZDB-ID 2020791-8. - Vol. 37.2023, 7, p. 895-910
|
Subject: | Behavioral bias | Customer experience | Service encounter | Well-being | Kundenzufriedenheit | Customer satisfaction | Beziehungsmarketing | Relationship marketing | Zufriedenheit | Satisfaction | Lebensqualität | Quality of life | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Kundenservice | Customer service | Experiment |
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