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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing research : JMR"
~subject:"Relationship marketing"
~subject:"USA"
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Search: subject_exact:"Consumer Behaviour"
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Relationship marketing
USA
Consumer behaviour
760
Konsumentenverhalten
760
Beziehungsmarketing
138
Customer satisfaction
138
Kundenzufriedenheit
138
Dienstleistungsqualität
119
Service quality
119
Hotel industry
110
Hotellerie
110
Gastronomie
105
Restaurant industry
105
Emotion
78
Brand management
77
Markenführung
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Brand image
74
Markenimage
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Market research
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Marktforschung
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Viral marketing
60
Virales Marketing
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Internet marketing
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Holiday behaviour
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Theory of preferences
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179
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Tanford, Sarah
8
Han, Heesup
6
Line, Nathaniel D.
6
Tang, Liang
6
Kim, Eojina
5
Lee, Seonjeong
5
Mattila, Anna S.
5
Baloglu, Seyhmus
4
Mavondo, Felix
4
Raab, Carola
4
Ramkissoon, Haywantee
4
Dewnarain, Senika
3
Hanks, Lydia
3
Jin, Naehyun Paul
3
Kim, Mi Ran
3
Kim, Min-Seong
3
Kumar, V.
3
Magnini, Vincent P.
3
Miao, Li
3
Qu, Hailin
3
Ryu, Kisang
3
So, Kevin Kam Fung
3
Assaker, Guy
2
Baker, Melissa A.
2
Cai, Ruiying
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Cham Tat Huei
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Chi, Christina Geng-Qing
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Gijsbrechts, Els
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Goh, Ben
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Hwang, Yoo Hee
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Hyun, Sunghyup Sean
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Karande, Kiran
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Kim, Peter Beomcheol
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Kim, Soon-Ho
2
Kim, Woo Gon
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Kim, Yen-soon
2
Knutson, Bonnie J.
2
Lee, Jin-soo
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of hospitality marketing & management
Journal of marketing research : JMR
Journal of retailing and consumer services
522
Journal of business research : JBR
393
Working paper / National Bureau of Economic Research, Inc.
246
International journal of hospitality management
211
Journal of consumer research : JCR ; an interdisciplinary bimonthly
155
Psychology & marketing
132
The journal of services marketing
127
The journal of product & brand management
112
Journal of the Academy of Marketing Science
96
The journal of brand management : an international journal
85
Asia Pacific journal of marketing and logistics
83
Journal of travel and tourism marketing
80
International journal of contemporary hospitality management
79
International journal of retail & distribution management
75
Cogent business & management
74
Journal of retailing
73
Journal of fashion marketing and management
70
Journal of marketing
69
International journal of consumer studies
68
The journal of consumer marketing
66
The service industries journal
64
European journal of marketing : EJM
63
Services marketing quarterly
63
Journal of strategic marketing
61
Industrial marketing management : the international journal for industrial and high-tech firms
60
Journal of service management
59
Marketing intelligence & planning
59
Journal of service research : JSR
58
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
55
The international review of retail, distribution and consumer research
55
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
53
Tourism management : research, policies, practice
53
Journal of international consumer marketing
52
International journal of internet marketing and advertising : IJIMA
51
SpringerLink / Bücher
51
International journal of electronic marketing and retailing : IJEMR
50
Journal of research in interactive marketing : interactive marketing and computer-mediated communication
50
Marketing science : the marketing journal of the Institute for Operations Research and the Management Sciences
50
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ECONIS (ZBW)
179
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91
The impact of service failure and recovery on target and observing customers : a comparative study
Sharifi, Seyed Shahin
;
Palmeira, Mauricio
;
Ma, Junzhao
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
8
,
pp. 889-910
Persistent link: https://www.econbiz.de/10011784161
Saved in:
92
"Mere measurement plus" : how solicitation of open-ended positive feedback influences customer purchase behavior
Bone, Sterling A.
;
Lemon, Katherine N.
;
Voorhees, Clay M.
; …
- In:
Journal of marketing research : JMR
54
(
2017
)
1
,
pp. 156-170
Persistent link: https://www.econbiz.de/10011653507
Saved in:
93
An investigation of brand experience on brand attachment, knowledge, and trust in the lodging industry
Kang, Juhee
;
Manthiou, Aikaterini
;
Norzuwana Sumarjan
; …
- In:
Journal of hospitality marketing & management
26
(
2017
)
1
,
pp. 1-22
Persistent link: https://www.econbiz.de/10011669639
Saved in:
94
Community participation and consumer-to-consumer helping : does participation in third party-hosted communities reduce one’s likelihood of helping?
Thompson, Scott A.
;
Kim, Molan
;
Smith, Keith Marion
- In:
Journal of marketing research : JMR
53
(
2016
)
2
,
pp. 280-295
Persistent link: https://www.econbiz.de/10011485356
Saved in:
95
Understanding the customer experiences from the perspective of guests and hotel managers : empirical findings from luxury hotels in Istanbul, Turkey
Cetin, Gurel
;
Walls, Andrew
- In:
Journal of hospitality marketing & management
25
(
2016
)
3/4
,
pp. 395-424
Persistent link: https://www.econbiz.de/10011499254
Saved in:
96
Modeling heterogeneity in the satisfaction, loyalty intention, and shareholder value linkage : a cross-industry analysis at the customer and firm levels
Larivière, Bart
;
Keiningham, Timothy
;
Aksoy, Lerzan
; …
- In:
Journal of marketing research : JMR
53
(
2016
)
1
,
pp. 91-109
Persistent link: https://www.econbiz.de/10011450384
Saved in:
97
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
98
The impact of brand prestige on trust, perceived risk, satisfaction, and loyalty in upscale restaurants
Jin, Naeyhun
;
Line, Nathaniel D.
;
Merkebu, Jerusalem
- In:
Journal of hospitality marketing & management
25
(
2016
)
5/6
,
pp. 523-546
Persistent link: https://www.econbiz.de/10011577818
Saved in:
99
Measuring the lifetime value of a customer in the consumer packaged goods industry
Sunder, Sarang
;
Kumar, V.
;
Zhao, Yi
- In:
Journal of marketing research : JMR
53
(
2016
)
6
,
pp. 901-921
Persistent link: https://www.econbiz.de/10011648395
Saved in:
100
Selective sensitization : consuming a food activates a goal to consume its complements
Huh, Young Eun
;
Vosgerau, Joachim
;
Morewedge, Carey K.
- In:
Journal of marketing research : JMR
53
(
2016
)
6
,
pp. 1034-1049
Persistent link: https://www.econbiz.de/10011648438
Saved in:
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