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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of marketing management : MM"
~isPartOf:"The service industries journal"
~subject:"Customer satisfaction"
~subject:"Marketingmanagement"
~subject:"Relationship marketing"
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Customer satisfaction
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110
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23
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of marketing management : MM
The service industries journal
International journal of hospitality management
75
Journal of business research : JBR
62
Journal of retailing and consumer services
49
The journal of services marketing
29
Journal of travel and tourism marketing
24
Journal of hospitality marketing & management
21
The journal of brand management : an international journal
21
Psychology & marketing
17
Tourism management : research, policies, practice
17
The journal of product & brand management
16
Tourism management perspectives : TMP
16
International journal of contemporary hospitality management
15
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
15
European journal of marketing : EJM
13
Service business
13
Journal of service research : JSR
12
Journal of service theory and practice : JSTP
11
Erfolgsfaktor Emotionalisierung : wie Unternehmen die Herzen der Kunden gewinnen
10
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
10
Journal of the Academy of Marketing Science
10
Services marketing quarterly
9
Asia Pacific journal of marketing and logistics
8
International journal of market research
8
Journal of business ethics : JOBE
8
Journal of service management
8
The journal of business & industrial marketing
8
Cogent business & management
7
Global business review
7
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
7
International journal of quality and service sciences
7
Journal of customer behaviour
7
Journal of marketing communications
7
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
7
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
7
Journal of service research
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
European journal of marketing
6
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ECONIS (ZBW)
43
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1
Examining the influence of multiple dimensions of authentic dining experiences
Kim, Jonghyeong
;
Song, Hanqun
- In:
The service industries journal
44
(
2024
)
5/6
,
pp. 317-341
Persistent link: https://www.econbiz.de/10014551098
Saved in:
2
Can brand anthropomorphism trigger emotional brand attachment?
Ma, Jianfeng
;
Tu, Hongwei
;
Zhou, Xing
;
Niu, Wanjie
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 555-578
Persistent link: https://www.econbiz.de/10014321609
Saved in:
3
Anticipated emotion in planned versus unplanned purchase : scale development and validation
Ahmed, Sohel
;
Ding Hooi Ting
- In:
The service industries journal
43
(
2023
)
1/2
,
pp. 104-123
Persistent link: https://www.econbiz.de/10013540915
Saved in:
4
Love in tourist motivation and satisfaction
Filep, Sebastian
;
Matteucci, Xavier
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
6
,
pp. 1026-1034
Persistent link: https://www.econbiz.de/10012259613
Saved in:
5
The effects of intragroup guanxi interaction on customers' intentions to complain
Xu, Xing'an
;
Chi, Christina Geng-Qing
;
Cai, Ruiying
;
Pan, Li
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
7
,
pp. 1411-1435
Persistent link: https://www.econbiz.de/10013387411
Saved in:
6
The mediation of emotions in sport events : a case study in Badminton
Cabello-Manrique, David
;
Nuviala, Román
;
Pappous, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
4
,
pp. 591-609
Persistent link: https://www.econbiz.de/10012520326
Saved in:
7
Effects of retailers' service quality and legitimacy on behavioral intention : the role of emotions during COVID-19
Yang, Kiseol
;
Kim, Jiyoung
;
Min, Jihye
; …
- In:
The service industries journal
41
(
2021
)
1/2
,
pp. 84-106
Persistent link: https://www.econbiz.de/10012483665
Saved in:
8
Effect of cognitive engagement on the development of brand love in a hotel context
Shin, Minjung
;
Back, Ki-Joon
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 328-350
Persistent link: https://www.econbiz.de/10012201358
Saved in:
9
Enhancing employee innovation through customer engagement : the role of customer interactivity, employee affect, and motivations
Xu, Feng Zeng
;
Wang, Ying
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 351-376
Persistent link: https://www.econbiz.de/10012201367
Saved in:
10
The impact of emotional dissonance on quality of work life and life satisfaction of tour guides
Alrawadieh, Zaid
;
Cetin, Gurel
;
Dinçer, Mithat Zeki
; …
- In:
The service industries journal
40
(
2020
)
1/2
,
pp. 50-64
Persistent link: https://www.econbiz.de/10012207482
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