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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Journal of retailing"
~language:"eng"
~person:"Assaf, A. Georges"
~person:"Law, Rob"
~person:"Mattila, Anna S."
~person:"Verhoef, Peter C."
~subject:"Relationship marketing"
~type_genre:"Article in journal"
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Relationship marketing
Consumer behaviour
17
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17
Beziehungsmarketing
8
Customer satisfaction
7
Kundenzufriedenheit
7
Dienstleistungsqualität
6
Service quality
6
Bayes-Statistik
4
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4
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Assaf, A. Georges
Law, Rob
Mattila, Anna S.
Verhoef, Peter C.
Grewal, Dhruv
9
Noble, Stephanie M.
5
Kim, Eojina
4
So, Kevin Kam Fung
4
Tanford, Sarah
4
Tang, Liang
4
Cronin, J. J.
3
Evanschitzky, Heiner
3
Hanks, Lydia
3
Lemon, Katherine N.
3
Line, Nathaniel D.
3
Neslin, Scott A.
3
Nordfält, Jens
3
Pauwels, Koen
3
Raab, Carola
3
Roggeveen, Anne L.
3
Ruyter, Ko de
3
Baker, Melissa A.
2
Biswas, Dipayan
2
Blut, Markus
2
Calantone, Roger J.
2
Chen, Jialie
2
Chi, Christina Geng-qing
2
Fumagalli, Elena
2
Gangwar, Manish
2
Gustafsson, Anders
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Han, Heesup
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Hult, G. Tomas M.
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Hyun, Sunghyup Sean
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Kim, Kawon Kathy
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2
Kumar, V.
2
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2
Lee, Seonjeong
2
Li, Xiang
2
Miao, Li
2
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2
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of retailing
International journal of hospitality management
11
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
7
The journal of services marketing
6
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
5
Journal of business research : JBR
4
Journal of hospitality marketing & management
3
Journal of marketing
3
Journal of service research : JSR
3
Journal of the Academy of Marketing Science
3
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
3
Cornell hospitality quarterly : CQ
2
Journal of retailing and consumer services
2
Journal of service research
2
Services marketing quarterly
2
European management journal
1
Foundations and trends in marketing : FTMKT
1
International journal of internet marketing and advertising : IJIMA
1
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
1
Journal of service management
1
MSI reports : working paper series
1
Marketing : journal of research and management
1
Marketing letters : a journal of research in marketing
1
The journal of product & brand management
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
Tourism economics : the business and finance of tourism and recreation
1
Universia business review : UBR
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ECONIS (ZBW)
8
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8
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date (oldest first)
1
The effect of smart shopper self-perceptions on word-of-mouth behaviors in the loyalty reward program context
Hwang, Yoo Hee
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
46
(
2022
)
2
,
pp. 243-266
Persistent link: https://www.econbiz.de/10012800229
Saved in:
2
Visual design, message content, and benefit type : the case of a cause-related marketing campaign
Gao, Yixing
;
Wu, Luorong
;
Shin, Joongwon
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 761-779
Persistent link: https://www.econbiz.de/10012230370
Saved in:
3
Loyalty formation for different customer journey segments
Herhausen, Dennis
;
Kleinlercher, Kristina
;
Verhoef, Peter C.
- In:
Journal of retailing
95
(
2019
)
3
,
pp. 9-29
Persistent link: https://www.econbiz.de/10012130003
Saved in:
4
How does corporate social responsibility affect consumer response to service failure in buyer-seller relationships?
Bolton, Lisa E.
;
Mattila, Anna S.
- In:
Journal of retailing
91
(
2015
)
1
,
pp. 140-153
Persistent link: https://www.econbiz.de/10010500739
Saved in:
5
The impact of other customers on customer experiences : a psychological distance perspective
Miao, Li
;
Mattila, Anna S.
- In:
Journal of hospitality & tourism research : JHTR ; the …
37
(
2013
)
1
,
pp. 77-99
Persistent link: https://www.econbiz.de/10009772548
Saved in:
6
Towards a further understanding of the antecedents of retailer new product adoption
Everdingen, Yvonne Maria van
;
Sloot, Laurens M.
; …
- In:
Journal of retailing
87
(
2011
)
4
,
pp. 579-597
Persistent link: https://www.econbiz.de/10009423181
Saved in:
7
Customer experience creation : determinants, dynamics and management strategies
Verhoef, Peter C.
;
Lemon, Katherine N.
;
Parasuraman, A.
; …
- In:
Journal of retailing
85
(
2009
)
1
,
pp. 31-41
Persistent link: https://www.econbiz.de/10003834491
Saved in:
8
Understanding brand and dealer retention in the new car market: the moderating role of brand tier
Verhoef, Peter C.
;
Langerak, Fred
;
Donkers, Bas
- In:
Journal of retailing
83
(
2007
)
1
,
pp. 97-113
Persistent link: https://www.econbiz.de/10003438286
Saved in:
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