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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"Quality management journal : QMJ"
~language:"eng"
~subject:"Gastronomie"
~subject:"Hospital"
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Search: "Dienstleistungsqualität"
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Gastronomie
Hospital
Dienstleistungsqualität
166
Service quality
166
Customer satisfaction
80
Kundenzufriedenheit
80
Consumer behaviour
56
Konsumentenverhalten
56
Quality management
47
Qualitätsmanagement
47
Krankenhaus
42
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37
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service quality
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customer satisfaction
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Holiday behaviour
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Structural equation model
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Strukturgleichungsmodell
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healthcare
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Prybutok, Victor R.
8
Gowen, Charles, III.
5
McFadden, Kathleen L.
5
Lee, Jung Young
4
Fredendall, Lawrence D.
3
Johnson, Dana M.
3
Prybutok, Victor
3
Russell, Roberta S.
3
Ababneh, Khaldoun I.
2
Bernardo, Vitor Zanetti
2
Boakye, Kwabena G.
2
Chakraborty, Subhajit
2
Choi, Yunsik
2
Davis, Mark
2
Ferrand, Yann B.
2
Fredendall, Lawrence
2
Gerolamo, Mateus Cecílio
2
Hanks, Lydia
2
Harun, Ahasan
2
Honda, Ana Carolina
2
Kaynak, Hale
2
Line, Nathaniel D.
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Mathe, Kimberly
2
Nottingham, Quinton J.
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Pirrallo, Ronald G.
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Ponnaiyan, Subramaniam
2
Prybutok, Gayle
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Qin, Hong
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Taaffe, Kevin
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Weathers, Danny
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Weiss, Rebecca
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Zhang, Xiaoni
2
Belohlav, James A.
1
Berry, Leonard L.
1
Bitner, Matthew
1
Bitner, Matthew D.
1
Blankson, Charles
1
Bogicevic, Vanja
1
Boonme, Kittipong
1
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1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Quality management journal : QMJ
International journal of hospitality management
156
Health care management review : HCM review
73
International journal of contemporary hospitality management
50
Journal of hospitality marketing & management
48
Journal of health economics
41
Journal of health organization and management
36
Working paper / National Bureau of Economic Research, Inc.
36
NBER working paper series
33
NBER Working Paper
30
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
26
The TQM journal : the international review of organizational improvement
24
Health marketing quarterly
23
Health economics
22
Management science : journal of the Institute for Operations Research and the Management Sciences
21
The service industries journal
18
International journal of productivity and quality management : IJPQM
17
Journal of travel and tourism marketing
17
International journal of pharmaceutical and healthcare marketing : IJPHM
16
Journal of business research : JBR
16
Total quality management & business excellence
16
Health care management science
15
Journal of retailing and consumer services
15
The Cornell hospitality quarterly
15
The European journal of health economics : HEPAC ; health economics in prevention and care
15
International journal of quality & reliability management
14
Ruhr economic papers
14
Tourism management : research, policies, practice
14
International journal of quality and service sciences
13
The European journal of health economics
13
Discussion paper / Centre for Economic Policy Research
12
Journal of hospitality and tourism insights
12
Services marketing quarterly
12
Production and operations management : the flagship research journal of the Production and Operations Management Society
11
Service business
11
CHE research paper
10
Discussion paper series / IZA
10
International journal of health care finance and economics
10
Production and operations management : an international journal of the Production and Operations Management Society
10
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ECONIS (ZBW)
67
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1
Private hospitals quality assessment : evidence from Jordan using HEALTHQUAL model
Saleh Fahed Saleh Alkhatib
;
Yazan Hani Tayseer Aloqaily
- In:
Quality management journal : QMJ
31
(
2024
)
1
,
pp. 43-57
Persistent link: https://www.econbiz.de/10014545258
Saved in:
2
Nurses perception of a hospital's process improvement on patient satisfaction
Choi, Yunsik
;
Fredendall, Lawrence D.
;
Roth, Aleda
; …
- In:
Quality management journal : QMJ
31
(
2024
)
2
,
pp. 77-101
Persistent link: https://www.econbiz.de/10014545357
Saved in:
3
How capricious supervisors affect hospitality employees' service performance? : a diary study from the employees' emotional perspective
Park, In-Jo
;
Hai, Shenyang
;
Kim, Peter Beomcheol
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
8
,
pp. 1371-1398
Persistent link: https://www.econbiz.de/10014424405
Saved in:
4
Assessing patient satisfaction with emergency department care delivery using a patient experience framework
Ferrand, Yann B.
;
Fredendall, Lawrence D.
;
Siemens, …
- In:
Quality management journal : QMJ
29
(
2022
)
3
,
pp. 160-182
Persistent link: https://www.econbiz.de/10013410705
Saved in:
5
Determinants of customer satisfaction and behavioral intentions in fast-food restaurants among undergraduate students during the COVID-19 pandemic
Ababneh, Khaldoun I.
;
Ponnaiyan, Subramaniam
;
ElMelegy, …
- In:
Quality management journal : QMJ
29
(
2022
)
2
,
pp. 104-124
Persistent link: https://www.econbiz.de/10013271131
Saved in:
6
The impact of restaurant innovativeness on consumer loyalty : the mediating role of perceived quality
Kim, Eojina
;
Nicolau, Juan L.
;
Tang, Liang
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
8
,
pp. 1464-1488
Persistent link: https://www.econbiz.de/10012624208
Saved in:
7
Determinants of fast-food restaurant service quality in the United Arab Emirates
Ponnaiyan, Subramaniam
;
Ababneh, Khaldoun I.
;
Prybutok, …
- In:
Quality management journal : QMJ
28
(
2021
)
2
,
pp. 86-97
Persistent link: https://www.econbiz.de/10012500781
Saved in:
8
The council on hotel, restaurant, and institutional education : an evolution from the foundation to the promise
Moreo, Patrick J.
- In:
Journal of hospitality & tourism research : JHTR ; the …
45
(
2021
)
5
,
pp. 809-811
Persistent link: https://www.econbiz.de/10012591885
Saved in:
9
The influence of childhood engagement in the context of hospitality service failure evaluation
Papen, Marie-Christin
;
Siems, Florian
;
Kunz, Werner H.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 403-425
Persistent link: https://www.econbiz.de/10012201438
Saved in:
10
Hospitality as an organizational culture
Pizam, Abraham
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
3
,
pp. 431-438
Persistent link: https://www.econbiz.de/10012201446
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