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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~isPartOf:"The service industries journal"
~subject:"Dienstleistungssektor"
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Search: "Dienstleistungsqualität"
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Dienstleistungssektor
Dienstleistungsqualität
366
Service quality
366
Customer satisfaction
144
Kundenzufriedenheit
144
Beziehungsmarketing
102
Relationship marketing
102
Consumer behaviour
101
Konsumentenverhalten
101
Service industry
35
Hotel industry
32
Hotellerie
32
Taiwan
28
Beschwerdemanagement
26
Complaint management
26
Gastronomie
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Restaurant industry
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service quality
24
Customer service
23
Kundenservice
23
Hospital
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Krankenhaus
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customer satisfaction
20
Performance measurement
19
Performance-Messung
19
Gastgewerbe
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17
Spain
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Dienstleistung
16
Gesundheitsversorgung
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Health care
16
Services
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Customer integration
14
Customer value
14
E-commerce
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Electronic Commerce
14
Kundenintegration
14
Kundenwert
14
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Rayburn, Steven W.
2
Wirtz, Jochen
2
Alkire, Linda
1
Anderson, Sidney
1
Berthiaume, Bilitis
1
Black, Hulda G.
1
Boon Liat Cheng
1
Bossink, Bart
1
Brun, Isabelle
1
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1
Canhoto, Ana Isabel Domingos
1
Castillo, Daniela
1
Cham Tat Huei
1
Chang, Chia-Wen
1
Cheng, Cheng-Feng
1
Chew, Patricia Y. P.
1
Chih, Wen-Hai
1
Chocarro, Raquel
1
Choi, Laee
1
Cortinas, Monica
1
David, Alex Hugh
1
Ding, Xin
1
Dorsch, Michael J.
1
Falter, Mareike
1
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Fisk, Raymond P.
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Gal, Iddo
1
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Hiram Ting
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Ho, Bach Quang
1
Hofmeister, Johannes
1
Hsu, Li-Chun
1
Huang, Heng-Chiang
1
Jerger, Christina
1
Kautonen, Mika
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The service industries journal
The journal of services marketing
41
Journal of business research : JBR
28
Journal of retailing and consumer services
26
Journal of service management
22
International journal of hospitality management
20
Journal of service research
19
Journal of service research : JSR
19
Services marketing quarterly
18
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
16
Service business
15
International journal of production economics
14
Industrial marketing management : the international journal for industrial and high-tech firms
13
International journal of services and operations management
12
International journal of quality & reliability management
11
European journal of operational research : EJOR
10
International journal of contemporary hospitality management
10
Journal of service theory and practice : JSTP
10
International journal of quality and service sciences
9
Journal of the Academy of Marketing Science
9
Benchmarking : an international journal ; BIJ
7
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
7
International journal of services and operations management : IJSOM
7
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
7
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
6
Psychology & marketing
6
International journal of business excellence
5
International journal of services technology and management
5
Journal of air transport management
5
Journal of hospitality marketing & management
5
Managing service quality : MSQ ; an international journal
5
The TQM journal : the international review of organizational improvement
5
Total quality management & business excellence
5
European journal of marketing
4
European review of service economics and management
4
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
4
International journal of information systems in the service sector : IJISSS ; an official publication of the Information Resources Management Association
4
International journal of production research
4
International journal of productivity and quality management : IJPQM
4
International journal of services, economics and management
4
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ECONIS (ZBW)
35
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1
Digital service technologies, service robots, AI, and the strategic pathways to cost-effective service excellence
Wirtz, Jochen
;
Hofmeister, Johannes
;
Chew, Patricia Y. P.
; …
- In:
The service industries journal
43
(
2023
)
15/16
,
pp. 1173-1196
Persistent link: https://www.econbiz.de/10014423344
Saved in:
2
The role of cultural differences in customer retention : evidence from the high-contact service industry
Fam, Kim Shyan
;
Boon Liat Cheng
;
Cham Tat Huei
;
Yi, …
- In:
Journal of hospitality & tourism research : JHTR ; the …
47
(
2023
)
1
,
pp. 257-288
Persistent link: https://www.econbiz.de/10014230003
Saved in:
3
Avatar-mediated service encounters : impacts and research agenda
Watanabe, Kentaro
;
Ho, Bach Quang
- In:
The service industries journal
43
(
2023
)
3/4
,
pp. 134-153
Persistent link: https://www.econbiz.de/10014321569
Saved in:
4
Hospitality as the bridge : advancing transformative service research towards human flourishing
Mody, Makarand Amrish
- In:
The service industries journal
43
(
2023
)
7/8
,
pp. 423-453
Persistent link: https://www.econbiz.de/10014321599
Saved in:
5
The dark side of AI-powered service interactions : exploring the process of co-destruction from the customer perspective
Castillo, Daniela
;
Canhoto, Ana Isabel Domingos
;
Said, …
- In:
The service industries journal
41
(
2021
)
13/14
,
pp. 900-925
Persistent link: https://www.econbiz.de/10012695298
Saved in:
6
Modeling revenge and avoidance in the mobile service industry : moderation role of technology anxiety
Hsu, Li-Chun
;
Wang, Kai-Yu
;
Chih, Wen-Hai
;
Lin, Wei-Ching
- In:
The service industries journal
41
(
2021
)
15/16
,
pp. 1029-1052
Persistent link: https://www.econbiz.de/10012695309
Saved in:
7
Relational bonds, customer engagement, and service quality
Chang, Chia-Wen
;
Huang, Heng-Chiang
;
Wang, Shih-Ju
;
Lee, Han
- In:
The service industries journal
41
(
2021
)
5/6
,
pp. 330-354
Persistent link: https://www.econbiz.de/10012498577
Saved in:
8
A review of customer citizenship behaviors in the service context
Gong, Taeshik
;
Yi, Youjae
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 169-199
Persistent link: https://www.econbiz.de/10012483668
Saved in:
9
Different channels for different services : information sources for services with search, experience and credence attributes
Chocarro, Raquel
;
Cortinas, Monica
;
Villanueva, Maria Luisa
- In:
The service industries journal
41
(
2021
)
3/4
,
pp. 261-284
Persistent link: https://www.econbiz.de/10012483672
Saved in:
10
Technological disruptions in restaurant services : impact of innovations and delivery services
Khan, Mahmood A.
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
5
,
pp. 715-732
Persistent link: https://www.econbiz.de/10012230357
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