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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Benkenstein, Martin"
~person:"Hsu, Maxwell K."
~person:"Michas, Paul N."
~person:"Sharma, Piyush"
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Customer satisfaction
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Dienstleistungsqualität
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Benkenstein, Martin
Hsu, Maxwell K.
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The journal of services marketing
9
Journal of retailing and consumer services
4
Journal of travel and tourism marketing
3
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
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Journal of business research : JBR
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Journal of service management
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The accounting review : a publication of the American Accounting Association
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A Research Agenda for Service Marketing
1
Arbeitspapier / Universität Rostock, Zentrum für Dienstleistungs- und Intermediationsforschung
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Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
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Branding and sustainable competitive advantage : building virtual presence
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Contemporary accounting research : a journal of the Canadian Academic Accounting Association
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Die Betriebswirtschaft : DBW
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
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Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
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Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
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Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Interaktionen im Dienstleistungsbereich
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Journal of service theory and practice : JSTP
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Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
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Krankenhausmanagement
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Kundenbeziehungen im Dienstleistungsbereich
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Marketing und Innovationsmanagement
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Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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Services marketing quarterly
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ECONIS (ZBW)
3
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1
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
2
The effect of tourist relationship perception on destination loyalty at a world heritage site in China : the mediating role of overall destination satisfaction and trust
Su, LuJun
;
Hsu, Maxwell K.
;
Swanson, Scott
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
2
,
pp. 180-210
Persistent link: https://www.econbiz.de/10011645607
Saved in:
3
The effect of recovery locus attributions and service failure severity on word-of-mouth and repurchase behaviors in the hospitality industry
Swanson, Scott R.
;
Hsu, Maxwell K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
35
(
2011
)
4
,
pp. 511-529
Persistent link: https://www.econbiz.de/10009385341
Saved in:
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