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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
~person:"Benkenstein, Martin"
~person:"Liu, Matthew Tingchi"
~person:"Michas, Paul N."
~person:"Sharma, Piyush"
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Consumer behaviour
3
Customer satisfaction
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3
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3
Service quality
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service environment
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Benkenstein, Martin
Liu, Matthew Tingchi
Michas, Paul N.
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Mattila, Anna S.
3
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3
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3
Han, Heesup
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
The journal of services marketing
9
Journal of retailing and consumer services
3
Gabler Edition Wissenschaft / Marketing und Innovationsmanagement
2
Journal of business research : JBR
2
Journal of service management
2
The accounting review : a publication of the American Accounting Association
2
A Research Agenda for Service Marketing
1
Arbeitspapier / Universität Rostock, Zentrum für Dienstleistungs- und Intermediationsforschung
1
Betriebliches Rechnungswesen und Controlling im Spannungsfeld von Theorie und Praxis : Festschrift für Prof. Dr. Jürgen Graßhoff zum 65. Geburtstag
1
Branding and sustainable competitive advantage : building virtual presence
1
Contemporary accounting research : a journal of the Canadian Academic Accounting Association
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Die Betriebswirtschaft : DBW
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Die Unternehmung : Swiss journal of business research and practice ; Organ der Schweizerischen Gesellschaft für Betriebswirtschaft (SGB)
1
Dienstleistungscontrolling
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Dienstleistungsnetzwerke
1
European journal of marketing : EJM
1
Gabler Edition Wissenschaft / Marketing- und Innovationsmanagement
1
Gabler-Edition Wissenschaft / Marketing und Innovationsmanagement
1
Globalisierung und Wirtschaftswachstum mittelständischer Unternehmungen : XV. Betriebswirtschaftliche Tage zu Schwerin ; 27. und 28. Oktober 2005, Crowne Plaza Hotel Schwerin
1
Interaktionen im Dienstleistungsbereich
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International journal of contemporary hospitality management
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Internationalisierung von Dienstleistungen : Forum Dienstleistungsmanagement
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Journal of accounting and public policy
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Journal of international consumer marketing
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Journal of service research : JSR
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Journal of service theory and practice : JSTP
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Kapazitätsmanagement in Dienstleistungsunternehmungen : Grundlagen und Gestaltungsmöglichkeiten
1
Krankenhausmanagement
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Kundenbeziehungen im Dienstleistungsbereich
1
Marketing und Innovationsmanagement
1
Neue Aspekte des Dienstleistungsmarketing : Konzepte für Forschung und Praxis ; [aus den Beiträgen zum 7. Workshop Dienstleistungsmarketing in Bayreuth ... 1999]
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ECONIS (ZBW)
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1
Customer engagement and its outcomes : the cross-level effect of service environment and brand equity
Ou, Juanjuan
;
Wong, IpKin Anthony
;
Prentice, Catherine
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
44
(
2020
)
2
,
pp. 377-402
Persistent link: https://www.econbiz.de/10012201373
Saved in:
2
The effect of event supportive service environment and authenticity in the quality-value-satisfaction framework
Wong, IpKin Anthony
;
Ji, Mingjie
;
Liu, Matthew Tingchi
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
4
,
pp. 563-586
Persistent link: https://www.econbiz.de/10011912254
Saved in:
3
Tourist shoppers' evaluation of retail service : a study of cross-border versus international outshoppers
Sharma, Piyush
;
Chen, Ivy S. N.
;
Luk, Sherriff T. K.
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 392-419
Persistent link: https://www.econbiz.de/10011900482
Saved in:
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