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~isPartOf:"Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education"
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Search: "Customer relationship management"
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Beziehungsmarketing
67
Relationship marketing
67
Consumer behaviour
48
Konsumentenverhalten
48
Customer satisfaction
33
Kundenzufriedenheit
33
Dienstleistungsqualität
27
Service quality
27
Hotel industry
15
Hotellerie
15
Gastronomie
13
Restaurant industry
13
Brand management
11
Markenführung
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Brand image
9
Customer integration
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Kundenintegration
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Markenimage
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customer engagement
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loyalty
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Holiday behaviour
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Tourism marketing
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Tourismusmarketing
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Urlaubsverhalten
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brand loyalty
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Brand loyalty
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Confidence
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Internet marketing
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Markentreue
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Online-Marketing
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Vertrauen
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Viral marketing
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Virales Marketing
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customer satisfaction
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satisfaction
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Beschwerdemanagement
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Brand
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67
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Kim, Eojina
4
So, Kevin Kam Fung
4
Tanford, Sarah
4
Tang, Liang
4
Hanks, Lydia
3
Line, Nathaniel D.
3
Mattila, Anna S.
3
Raab, Carola
3
Baker, Melissa A.
2
Chi, Christina Geng-qing
2
Han, Heesup
2
Hyun, Sunghyup Sean
2
Kim, Kawon Kathy
2
Kim, Wansoo
2
Kim, Woo Gon
2
Lee, Seonjeong
2
Li, Xiang
2
Miao, Li
2
Ok, Chihyung
2
Ye, Shun
2
Abrahams, Alan
1
Albus, Heidi
1
Ali, Mohamed Ahmed
1
Aluri, Ajay
1
Arteaga-Moreno, Francisco
1
Asatryan, Vahagn S.
1
Back, Ki-Joon
1
Back, Ki-joon
1
Bai, Billy
1
Baloglu, Seyhmus
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Berezan, Orie
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Berry, Riley
1
Boon Liat Cheng
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Bosselman, Robert
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Busser, James A.
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Butcher, Ken
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Cai, Ruiying
1
Cham Tat Huei
1
Chang, Jui Chi
1
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
Journal of business research : JBR
627
Journal of retailing and consumer services
582
Industrial marketing management : the international journal for industrial and high-tech firms
398
SpringerLink / Bücher
312
International journal of hospitality management
280
The journal of services marketing
225
The journal of business & industrial marketing
193
The service industries journal
184
Journal of the Academy of Marketing Science
164
Journal of strategic marketing
163
International journal of electronic customer relationship management : IJECRM
140
Journal of marketing
124
International journal of contemporary hospitality management
120
Journal of service research : JSR
117
Journal of hospitality marketing & management
115
Journal of travel and tourism marketing
115
The journal of product & brand management
111
Gabler Edition Wissenschaft
110
Tourism management : research, policies, practice
108
Asia Pacific journal of marketing and logistics
107
Journal of service management
106
Journal of retailing
103
Cogent business & management
102
The journal of brand management : an international journal
101
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
99
Psychology & marketing
99
Marketing intelligence & planning
97
European journal of marketing : EJM
95
Services marketing quarterly
90
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
86
The international journal of bank marketing : IJBM
85
Journal of marketing management : MM
82
Service business
80
Springer eBook Collection / Business and Economics
79
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
78
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
72
Journal of financial services marketing : JFSM
70
Business horizons
69
International journal of retail & distribution management
68
European journal of operational research : EJOR
67
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ECONIS (ZBW)
67
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31
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31
The effects of experienced customer incivility on employees' behavior toward customers and coworkers
Kim, Haemi
;
Qu, Hailin
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 58-77
Persistent link: https://www.econbiz.de/10011997136
Saved in:
32
Using machine learning to cocreate value through dynamic customer engagement in a brand loyalty program
Aluri, Ajay
;
Price, Bradley S.
;
McIntyre, Nancy
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 78-100
Persistent link: https://www.econbiz.de/10011997139
Saved in:
33
Examining the relevance of online customer textual reviews on hotels' product and service attributes
Xu, Xun
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
1
,
pp. 141-163
Persistent link: https://www.econbiz.de/10011997154
Saved in:
34
The social servicescape : a multidimensional operationalization
Line, Nathaniel D.
;
Hanks, Lydia
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
2
,
pp. 167-187
Persistent link: https://www.econbiz.de/10011997254
Saved in:
35
The joint effect of power, relationship type, and corporate social responsibility type on customers' intent to donate
Zhang, Lu
;
Hanks, Lydia
;
Line, Nathaniel D.
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
3
,
pp. 374-394
Persistent link: https://www.econbiz.de/10011997332
Saved in:
36
Face gain and face loss in restaurant consumers' brand advocate behaviors
Huang, Yu-Shan Sandy
;
Wang, Yao-Chin
;
Kuo, Pei-Jou
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
3
,
pp. 395-415
Persistent link: https://www.econbiz.de/10011997338
Saved in:
37
Customer perceptions of innovativeness : an accelerator for value co-creation
Kim, Eojina
;
Tang, Liang
;
Bosselman, Robert
- In:
Journal of hospitality & tourism research : JHTR ; the …
43
(
2019
)
6
,
pp. 807-838
Persistent link: https://www.econbiz.de/10012053373
Saved in:
38
Examination of restaurant quality, relationship benefits, and customer reciprocity from the perspective of relationship marketing investments
Ryu, Kisang
;
Lee, Jin-soo
- In:
Journal of hospitality & tourism research : JHTR ; the …
41
(
2017
)
1
,
pp. 66-92
Persistent link: https://www.econbiz.de/10011632993
Saved in:
39
An expanded servicescape framework as the driver of place attachment and word of mouth
Line, Nathaniel D.
;
Hanks, Lydia
;
Kim, Woo Gon
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
3
,
pp. 476-499
Persistent link: https://www.econbiz.de/10011900489
Saved in:
40
How we complain : the effect of personality on consumer complaint channels
Berry, Riley
;
Tanford, Sarah
;
Montgomery, Rhonda
; …
- In:
Journal of hospitality & tourism research : JHTR ; the …
42
(
2018
)
1
,
pp. 74-101
Persistent link: https://www.econbiz.de/10011912154
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