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~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fang, Eric"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Tanford, Sarah"
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Search: "Customer relationship management"
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| 14 applied filters
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Subject
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Beziehungsmarketing
30
Relationship marketing
30
Consumer behaviour
14
Konsumentenverhalten
14
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungsqualität
7
Kundenbindungsprogramm
7
Loyalty program
7
Service quality
7
loyalty
5
Customer integration
4
Hotel industry
4
Hotellerie
4
Kundenintegration
4
Switching behaviour
4
Wechselverhalten
4
Brand image
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Lieferantenmanagement
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Perception
3
Supplier relationship management
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
Wahrnehmung
3
customer participation
3
reward programs
3
Automation
2
Automatisierung
2
Brand management
2
Destination image
2
Dienstleistungssektor
2
Gerechtigkeit
2
International tourism
2
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Undetermined
19
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Article
27
Book / Working Paper
3
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28
Aufsatz in Zeitschrift
28
Aufsatzsammlung
1
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English
28
German
2
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fang, Eric
Fu, Xiaoxiao
Kozak, Metin
Tanford, Sarah
Han, Heesup
22
Kumar, V.
14
Grewal, Dhruv
10
Palmatier, Robert W.
10
Hyun, Sunghyup Sean
9
Kim, Wansoo
9
Homburg, Christian
8
Lemon, Katherine N.
7
Neslin, Scott A.
7
Verhoef, Peter C.
7
Mattila, Anna S.
6
Ramkissoon, Haywantee
6
Wieseke, Jan
6
Wong, IpKin Anthony
6
Yu, Jongsik
6
Houston, Mark B.
5
Kumar, Vikas
5
Line, Nathaniel D.
5
Mavondo, Felix
5
Noble, Stephanie M.
5
Okumus, Fevzi
5
Qu, Hailin
5
Reinartz, Werner J.
5
Ruyter, Ko de
5
Ahn, Jiseon
4
Busser, James A.
4
Eggert, Andreas
4
Fink, Klaus-J.
4
Grewal, Rajdeep
4
Grégoire, Yany
4
Gustafsson, Anders
4
Hult, G. Tomas M.
4
Hwang, Jinsoo
4
Jin, Naehyun Paul
4
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Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of hospitality management
5
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
5
Journal of the Academy of Marketing Science
5
International journal of contemporary hospitality management
4
Journal of business research : JBR
3
Journal of service research : JSR
3
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
2
Journal of relationship marketing : innovations & enhancements for customer service, relations & satisfaction
2
Marketing letters : a journal of research in marketing
2
Die Betriebswirtschaft : DBW
1
Distribution und Handel in Theorie und Praxis : Festschrift für Prof. Dr. Dieter Ahlert
1
Electronic retailing
1
European journal of marketing : EJM
1
Exzellenz in Markenmanagement und Vertrieb : Grundlagen und Erfahrungen
1
Gabler Edition Wissenschaft / Unternehmenskooperation und Netzwerkmanagement
1
Handbuch Kundenbindungsmanagement
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International Journal of Hospitality and Event Management
1
Journal of business economics : JBE
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Kundenmanagement
1
Marketing von Solutions : innovative Ansätze und Best Practices
1
Planung & Analyse : Zeitschrift für Marktforschung und Marketing
1
Psychology & marketing
1
The journal of services marketing
1
Thexis : Fachzeitschrift für Marketing ; Fachzeitschrift für Marketing des Instituts für Marketing und Handel an der Universität St. Gallen
1
Tourism review : the official journal of the AIEST
1
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ECONIS (ZBW)
30
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1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
"We earned the coupon together" : the missing link of experience cocreation in shared coupons
Fang, Eric
;
Dong, Beibei
;
Zhuang, Mengzhou
;
Cai, Fengyan
- In:
Journal of marketing
87
(
2023
)
3
,
pp. 451-471
Persistent link: https://www.econbiz.de/10014245145
Saved in:
3
Impact of
customer
relationship
management
on customer satisfaction : the case of a budget hotel chain
Rahimi, Roya
;
Kozak, Metin
- In:
Journal of travel and tourism marketing
34
(
2017
)
1/3
,
pp. 40-51
Persistent link: https://www.econbiz.de/10011669947
Saved in:
4
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
5
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
6
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
7
Exploring the impact of tourist harassment on destination image, tourist expenditure, and destination loyalty
Alrawadieh, Zaid
;
Alrawadieh, Ziad
;
Kozak, Metin
- In:
Tourism management : research, policies, practice
73
(
2019
),
pp. 13-20
Persistent link: https://www.econbiz.de/10012004629
Saved in:
8
Online relationship formation
Kozlenkova, Irina V.
;
Palmatier, Robert W.
;
Fang, Eric
; …
- In:
Journal of marketing
81
(
2017
)
3
,
pp. 21-40
Persistent link: https://www.econbiz.de/10011697750
Saved in:
9
Project customization and the supplier revenue-cost dilemmas : the critical roles of supplier-customer coordination
Wang, Yonggui
;
Lee, Jongkuk
;
Fang, Eric
;
Ma, Shuang
- In:
Journal of marketing
81
(
2017
)
1
,
pp. 136-154
Persistent link: https://www.econbiz.de/10011636891
Saved in:
10
Authenticity and loyalty at heritage sites : the moderation effect of postmodern authenticity
Yi, Xiaoli
;
Fu, Xiaoxiao
;
Yu, Larry
;
Jiang, Liao
- In:
Tourism management : research, policies, practice
67
(
2018
),
pp. 411-424
Persistent link: https://www.econbiz.de/10011842110
Saved in:
1
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