//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
~isPartOf:"Journal of hospitality marketing & management"
~isPartOf:"Journal of marketing"
~isPartOf:"Journal of retailing"
~isPartOf:"Journal of service research"
~isPartOf:"Journal of travel and tourism marketing"
~isPartOf:"SpringerLink / Bücher"
~isPartOf:"Tourism management : research, policies, practice"
~person:"Blut, Markus"
~person:"Brady, Michael K."
~person:"Evanschitzky, Heiner"
~person:"Fu, Xiaoxiao"
~person:"Kozak, Metin"
~person:"Noble, Stephanie M."
~person:"Tanford, Sarah"
~subject:"Service quality"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: "Customer relationship management"
Narrow search
Delete all filters
| 15 applied filters
Year of publication
From:
To:
Subject
All
Service quality
Beziehungsmarketing
31
Relationship marketing
31
Consumer behaviour
15
Konsumentenverhalten
15
Customer satisfaction
13
Kundenzufriedenheit
13
Dienstleistungsqualität
7
Kundenbindungsprogramm
6
Loyalty program
6
loyalty
5
Einzelhandel
4
Hotel industry
4
Hotellerie
4
Perception
4
Retail trade
4
Switching behaviour
4
Wahrnehmung
4
Wechselverhalten
4
Brand image
3
Customer integration
3
Destination management
3
Destinationsmanagement
3
Holiday behaviour
3
Kundenintegration
3
Markenimage
3
Meta-Analyse
3
Meta-analysis
3
Tourism marketing
3
Tourismusmarketing
3
Urlaubsverhalten
3
reward programs
3
Arbeitsverhalten
2
Arbeitszufriedenheit
2
Automation
2
Automatisierung
2
Brand management
2
Customer relationships
2
Customer service
2
Destination image
2
more ...
less ...
Online availability
All
Undetermined
5
Type of publication
All
Article
6
Book / Working Paper
1
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Aufsatzsammlung
1
Language
All
English
7
Author
All
Blut, Markus
Brady, Michael K.
Evanschitzky, Heiner
Fu, Xiaoxiao
Kozak, Metin
Noble, Stephanie M.
Tanford, Sarah
Han, Heesup
11
Mattila, Anna S.
5
Hyun, Sunghyup Sean
4
Kim, Wansoo
4
Line, Nathaniel D.
4
Cai, Ruiying
3
Gustafsson, Anders
3
Hsu, Cathy H. C.
3
Jin, Naehyun Paul
3
Moon, Hyoungeun
3
Su, LuJun
3
Ahn, Jiseon
2
Assaker, Guy
2
Auh, Seigyoung
2
Beatty, Sharon E.
2
Becker, Jan U.
2
Berenguer Contrí, Gloria
2
Bolton, Lisa E.
2
Boukis, Achilleas
2
Bowden, Jana
2
Chua, Bee-Lia
2
Fong, Lawrence Hoc Nang
2
Goh, Ben
2
Grégoire, Yany
2
Gursoy, Dogan
2
Hogreve, Jens
2
Hollebeek, Linda D.
2
Hwang, Jinsoo
2
Keiningham, Timothy
2
Kim, Peter Beomcheol
2
Koritos, Christos
2
Lee, Jin-soo
2
Lee, Sanghyeop
2
Lee, Seonjeong
2
Lemon, Katherine N.
2
McColl-Kennedy, Janet R.
2
Mende, Martin
2
more ...
less ...
Published in...
All
Journal of hospitality marketing & management
Journal of marketing
Journal of retailing
Journal of service research
Journal of travel and tourism marketing
SpringerLink / Bücher
Tourism management : research, policies, practice
International journal of contemporary hospitality management
2
International journal of hospitality management
2
Journal of business research : JBR
2
Journal of business economics : JBE
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of marketing management : MM
1
Journal of retailing and consumer services
1
Journal of service research : JSR
1
Journal of the Academy of Marketing Science
1
Psychology & marketing
1
The journal of services marketing
1
Tourism review : the official journal of the AIEST
1
more ...
less ...
Source
All
ECONIS (ZBW)
7
Showing
1
-
7
of
7
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
How does occupational stigma and work dirtiness inhibit hotel front-line employees' proactive customer service performance and its solutions
Lv, Xingyang
;
Zhang, Kexin
;
Song, Qi
;
Fu, Xiaoxiao
;
Liu, Yue
- In:
Tourism management : research, policies, practice
104
(
2024
),
pp. 1-16
Persistent link: https://www.econbiz.de/10015052215
Saved in:
2
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
3
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
4
The dark side of customer participation : when customer participation in service co-development leads to role stress
Blut, Markus
;
Heirati, Nima
;
Schoefer, Klaus
- In:
Journal of service research
23
(
2020
)
2
,
pp. 156-173
Persistent link: https://www.econbiz.de/10012216513
Saved in:
5
Festival attributes and perceptions : a meta-analysis of relationships with satisfaction and loyalty
Tanford, Sarah
;
Jung, Shinyong
- In:
Tourism management : research, policies, practice
61
(
2017
),
pp. 209-220
Persistent link: https://www.econbiz.de/10011708210
Saved in:
6
Spillover effects of service failures in coalition loyalty programs : the buffering effect of special treatment benefits
Schumann, Jan Hendrik
;
Wünderlich, Nancy V.
; …
- In:
Journal of retailing
90
(
2014
)
1
,
pp. 111-118
Persistent link: https://www.econbiz.de/10010359932
Saved in:
7
The impact of service characteristics on the switching costs-customer loyalty link
Blut, Markus
;
Beatty, Sharon E.
;
Evanschitzky, Heiner
; …
- In:
Journal of retailing
90
(
2014
)
2
,
pp. 275-290
Persistent link: https://www.econbiz.de/10010402374
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->